Reviews - Azafrán Restaurante Hindú Internacional

Rohit P.10 months ago

5.5

We were seated on a 2 person table even though no one was in the restaurant, in fact when we we left at 9:15, only one couple had come in. I had a recent surgery on my right wrist , so my movement wasn't there, yet the server would not budge upon our request to be moved to a larger table!! They screwed up on our drinks, my wife had vegetarian dish order messed up with meat dish. So for her birthday dinner, I ate first while her dish was remade! I requested another Nan bread for my wife, as our original bread order would be cold, we got charged for it!!! Her explanation for messed up order was our veg order was not in the computer, yet it was on the menu!! We were the only 2 people in the restaurant yet so many service related mistakes!! Food was reasonable! It seems like a family operated restaurant that needs to clean up on their services for their customers!!

helpful

Azafrán Restaurante Hindú Internacional

Dear Rohit Firstly we sincerely apologize for the mistake of serving a non-vegetarian dish and we truly appreciate your patience and understanding. Regarding the seating arrangement: when you arrived at the restaurant at 7:45Pm we offered you a choice of 2-person tables. You selected a table where you later felt uncomfortable. We also offered to move you to a more suitable 2-person table, as the larger tables were already reserved for groups of 4 or 6 and could not be used for smaller parties. Additionally, I’d like to clarify that in our restaurant—as in any other—every item ordered from the menu is chargeable but still we provided you salad free of charge but you didn't mention that! Nothing is complimentary unless explicitly mentioned, and we always aim to provide good value along with quality food. Lastly, while we are a family-run restaurant, that doesn't mean we compromise on professionalism or service quality. Once again, Apologies for the inconvenience, and we hope to serve you better next time saludo

Vincenzo P.11 months ago

10

We are always keen on Indian food and eager to try new places in the area so we booked lunch and really enjoyed our dishes. We had one starter and two mains with bread which was quite filling. There was a discount going so overall a very good value and we will definitely visit again soon.

helpful

Monica A.11 months ago

9.5

Great food and more variety n the staff was very attentive.

1 helpful vote