Reviews - Fork & Fire Sushi & Grill Restaurant

Kamal B. • 12 reviews

November 2, 2025

4/10

we did not get what we ordered...the service was a messa and the kitchen even worst...

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Fork & Fire Sushi & Grill Restaurant • Owner

Hello Kamal, we sincerely apologize for your disappointing experience. It's completely unacceptable that you didn't receive what you ordered and that both the service and kitchen fell short. We take your feedback very seriously and will address these issues immediately with our team. We'd appreciate the opportunity to make this right. Thank you for bringing this to our attention.

Pedro B. • 3 reviews

October 28, 2025

5/10

They didn’t let us use the discount and even said that we didn’t eat there in the “the fork” app

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Fork & Fire Sushi & Grill Restaurant • Owner

Hello Pedro, we sincerely apologize for the confusion with the discount. This should never have happened. We will investigate this issue with our staff immediately to understand what went wrong and ensure it doesn't happen again. We value TheFork customers and always honor the discounts offered. Thank you for bringing this to our attention.

Vladyslava S. • 2 reviews

October 16, 2025

9/10

The food was good and the service was very fast and pleasant. Excellent value for the price

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Fork & Fire Sushi & Grill Restaurant • Owner

Hello Vladyslava, thank you so much for your wonderful review! We're thrilled that you enjoyed the food, found our service fast and pleasant, and felt it was excellent value for money. Your positive feedback truly motivates our team. We look forward to welcoming you back to Fork & Fire soon!

Fernando S. • 3 reviews

September 20, 2025

9/10

Good but the picanha could be better

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Fork & Fire Sushi & Grill Restaurant • Owner

Olá. Muito obrigado pela sua avaliação e pelo seu comentário. Ficamos satisfeitos em saber que gostou da experiência e agradecemos a observação sobre a picanha. Vamos partilhar o seu feedback com a equipa para continuarmos a melhorar. Esperamos recebê-lo novamente em breve no Fork & Fire.

Marcos M. • 4 reviews

September 18, 2025

7/10

Didn't apply the discount.

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Fork & Fire Sushi & Grill Restaurant • Owner

Olá. Lamentamos pela situação com o desconto e compreendemos a sua insatisfação. Vamos verificar o que aconteceu para evitar que volte a acontecer. Agradecemos o seu feedback e esperamos poder recebê-lo novamente para uma experiência totalmente positiva.

Heinz R. • 1 review

August 3, 2025

6/10

Taste of food not really good. More quantity than quality. Good and friendly service.

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Fork & Fire Sushi & Grill Restaurant • Owner

Thank you for your feedback. We’re glad you enjoyed the service and friendliness of our team, but we’re sorry the taste of the food didn’t meet your expectations. We’ll share your comments with our kitchen team to work on improving the balance between quality and quantity.

Pedro B. • 24 reviews

July 5, 2025

10/10

Ll

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Fork & Fire Sushi & Grill Restaurant • Owner

Muito obrigado, Pedro! Ficamos muito felizes com a sua avaliação. Esperamos recebê-lo novamente em breve para mais uma excelente experiência no Fork & Fire!

Luís B. • 1 review

June 17, 2025

6.5/10

- No complaints about the sushi, sashimi and other oriental foods - Forget the meat. What they advertise on Instagram is far from reality - You order through a tablet, but are limited to 5 items per order per person. Then, you have a 10-minute cold period during which you cannot order anything else. This might be ok for more elaborate foods with more generous portions, but sucks por small portions. You can ask the waiter for extras, though - Not all staff speak Portuguese Not coming back, there are better choices.

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Fork & Fire Sushi & Grill Restaurant • Owner

Thank you for taking the time to share your feedback. We're glad to know you enjoyed the sushi, sashimi, and oriental dishes, but we're sorry the rest of the experience didn't meet your expectations. The tablet ordering system is designed to reduce food waste and manage kitchen flow, but we understand it may not suit everyone — especially with smaller portions. We also take note of your comment regarding the meat quality and language barrier, and we’ll be discussing these points internally to improve. We appreciate your honesty and regret that we couldn’t leave you with a better impression.

Jignesh R. • 2 reviews

May 25, 2025

10/10

Good

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Fork & Fire Sushi & Grill Restaurant • Owner

Thank you so much for your rating! We’re very happy to know you enjoyed your experience. Hope to see you again soon!

Saif A. • 11 reviews

May 27, 2025

5/10

Amazing service. Very low quality food though

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Fork & Fire Sushi & Grill Restaurant • Owner

Thank you for your feedback. We're glad you appreciated the service, but we're sorry to hear that the food quality didn’t meet your expectations. We'll share your comments with the team to improve where possible. We hope to have the opportunity to provide a better experience in the future.

David R. • 4 reviews

May 7, 2025

2.5/10

Simply the worst sushi, meat and service in town.

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Fork & Fire Sushi & Grill Restaurant • Owner

Lamentamos sinceramente que a sua experiência tenha ficado tão aquém do esperado. Trabalhamos todos os dias para oferecer qualidade e um bom atendimento, e é claro que nesta visita não conseguimos cumprir com isso. Agradecemos o seu feedback e vamos analisá-lo com a equipa para melhorar.