Reviews - Il Basilico - Lisboa
Reviews
9.3/10
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All reviews
9.5
Excellent Italian food and service
Il Basilico - LisboaThank you for your feedback. We are very pleased to know you enjoyed the food and service at Il Basilíco Lisboa. Kind regards, Pedro Cravo Pinto.
9.5
The cocktail could be more elaborated for that price
Il Basilico - LisboaThank you very much for your positive review, although we regret that you did not enjoy the cocktail you had. We hope to welcome you again soon so we can improve the quality of the cocktail! Kind regards, Pedro Cravo Pinto.
6.0
Food was OK but Slow service with big gaps with no assistance
Il Basilico - LisboaThank you for your feedback. We regret that your experience did not fully meet your expectations, particularly regarding the pace of service. Best regards, Pedro Cravo Pinto.
10
Very nice restaurant . Good food - not overpriced and friendly efficient service . Nothing to dislike !
Il Basilico - LisboaThank you very much for your kind review! We’re delighted to know you enjoyed the food and service. Best regards, Pedro Cravo Pinto.
9.5
Good food cooked really well that offers excellent value for money.
Il Basilico - LisboaThank you very much for your review and feedback! Best regards, Pedro Cravo Pinto.
10
Lovely setting Lovely pizzas
Il Basilico - LisboaThank you very much for your review! Best regards, Pedro Cravo Pinto.
10
This was our second trip to Lisbon and we returned to this restaurant because of its excellent service and food. Always a pleasure.
Il Basilico - LisboaThank you very much for your kind words and for choosing to return to Il Basilíco Lisboa during your second visit to Lisbon. Best regards, Pedro Cravo Pinto.
10
felt very welcomed, food so tasty and natural light environment.
Il Basilico - LisboaThank you very much for your kind words. We are delighted to know you felt welcomed. We look forward to welcoming you again. Kind regards, Pedro Cravo Pinto.
10
+1Delicious food Reasonable price Great service
Il Basilico - LisboaThank you for your visit and your kind feedback. Best regards, Pedro Cravo Pinto.
10
Pizza and was amazing ! Staff were very friendly and prompt .. loved the atmosphere
Il Basilico - LisboaThank you for your visit and your kind words. We are delighted that you enjoyed the pizza, the service and the atmosphere. We hope to welcome you again soon. Best regards, Pedro Cravo Pinto.
10
the food was good and the service was great
Il Basilico - LisboaThank you for your visit and your kind feedback. We are glad you enjoyed the food and service and hope to welcome you again soon. Best regards, Pedro Cravo Pinto.
5.0
nice welcome at the door and by the waiter. table was squashed with another. pasta was dry
Il Basilico - LisboaThank you for your visit and your feedback. We regret that the experience did not fully meet your expectations and take good note of your comments. We hope to welcome you again in the future. Best regards, Pedro Cravo Pinto.
10
We where here for the new year, It was amazing 😍 Best regards from Denmark
Il Basilico - LisboaThank you very much for celebrating New Year’s with us. We're delighted to know you had such a great experience. Kind regards, Pedro Cravo Pinto.
10
Amazing food! The mushroom pasta were the best I’ve had! It was the best food experience of our 12 day trip.
Il Basilico - LisboaThank you so much for your review. We’re very happy to know that you enjoyed the mushroom pasta and that your experience with us was a highlight of your trip. We hope to welcome you back soon. Kind regards, Pedro Cravo Pinto.
10
friendly staff and fresh and tasty food.
Il Basilico - LisboaThank you for your review. We’re glad you enjoyed our friendly service and the fresh, tasty food. We hope to see you again soon. Kind regards, Pedro Cravo Pinto.
10
Very nice place and food. Max was great with our family of 4. Thank you!
Il Basilico - LisboaThank you very much for your feedback. We're really pleased to know that you had such a good experience. Best regards, Pedro Cravo Pinto.
10
Great food! Staff is extremely carying, best service in town!
Il Basilico - LisboaWe’re glad to know the food and service made the experience so positive and we hope to welcome you again soon. Best regards, Pedro Cravo Pinto.
10
I came here with my sister, mum, and nana and we had the most wonderful experience. The starters we ordered were mouth watering, with their beef carpaccio as a stand out! Our lovely server also recommended a beautiful local red wine which we thought was fabulous also.
Il Basilico - LisboaThank you very much for sharing your experience with us. We are delighted to know that you and your family had such a wonderful time, and that you enjoyed the starters, especially the beef carpaccio, as well as the wine recommendation from our team. We truly hope to welcome you back to Il Basílico Lisboa very soon. Kind regards, Pedro Cravo Pinto.
5.5
Carpaccio was low quality, pre pared in advance , meat not with the right thin cut Risotto of mushrooms good , but the topping duck should be grilled Restaurante without ambiance
Il Basilico - LisboaThank you for sharing your feedback with us. I’m sorry to hear that the carpaccio and the overall ambiance did not meet your expectations. I’m glad you enjoyed the mushroom risotto, and we appreciate your suggestion regarding the duck topping. We will review your comments with our team. Kind regards, Pedro Cravo Pinto
9.5
The food was excellent but the service was a bit too slow for my liking. The whole setting was fine, with enough space between tables and the ambiance was chill, perfect for a glass of wine and conversation
Il Basilico - LisboaThank you for your feedback. I’m glad you enjoyed the food and the ambiance, and I’m sorry the service felt a bit slow. We’ll take your comments on board. Kind regards, Pedro Cravo Pinto
7.5
We had a 7 o’clock reservation and arrived five minutes early as we always try to do. There was a hotel employee who came to tell us that we would need to wait that the restaurant was going to open in ten minutes. It was off putting. In ordering the pizza, the waitress and I misunderstood each other. I wanted to be sure that the Parma ham on the pizza was prosciutto and not ham. She didn’t quite understand and it was ham which I didn’t want but oh well. It was easy enough to remove. The pizza otherwise, was tasty. The Caesar salad was ok. The waitress was very nice. I wouldn’t try to go back but it was fine.
Il Basilico - LisboaThank you for taking the time to share your experience with us. We're sorry to hear about the wait before the restaurant opened — We understand how this may have felt unwelcoming, and we will review this with our team to improve the guest experience. Regarding the misunderstanding with the pizza, We also apologise for the confusion, glad it was still enjoyable overall, and we appreciate your kind words about our waitress. Your feedback is truly valuable, and we will take it into account as we continue to improve. Thank you once again for visiting Il Basilico Lisboa. Kind regards, Pedro Cravo Pinto
7.0
The food was good, the restaurant is nice, but the service was reeeaaallyyy slow... the staff was nice, just not that engaged in the service.
Il Basilico - LisboaThank you for your feedback. We’re glad you enjoyed the food and the restaurant, and we’ll take your comments about the service into account to improve. Best regards, Pedro Cravo Pinto
9.0
Great Italian food, friendly service, just seemed a little under staffed at times. Would return.
Il Basilico - LisboaDito pelo ChatGPT: Thank you for your feedback! We’re glad you enjoyed the food and service, and we’ll take note of your comment. Hope to welcome you back soon! Best regards, Pedro Cravo Pinto
10
Excellent find and the food and service was fantastic
Il Basilico - LisboaThank you so much! We’re delighted you enjoyed both the food and the service. Best regards, Pedro Cravo Pinto.
9.0
Great food and friendly staff
Il Basilico - LisboaThank you very much! We’re happy to know you enjoyed the food and our team’s service. Best regards, Pedro Cravo Pinto.
10
That was good!
Il Basilico - LisboaThank you very much for your review. Best regards, Pedro Cravo Pinto.
9.5
I ordered the pizza and it tasted like I was at a trattoria in Italy! Great service!!!
Il Basilico - LisboaThank you so much! We're glad you enjoyed the pizza and our service. Hope to see you again at Il Basilíco Lisboa! Best regards, Pedro Cravo Pinto
9.5
Relaxed and nice work lunch! We went to Il Basilico to have a team lunch and had a great time! Highlight for the staff!
Il Basilico - LisboaThank you very much for your kind words! We’re delighted to know you had an enjoyable team lunch and appreciated our staff’s service. We hope to welcome you back soon at Il Basilíco Lisboa! Best regards, Pedro Cravo Pinto.
10
Very pleasant meal
Il Basilico - LisboaThank you very much for your feedback! Best regards, Pedro Cravo Pinto.
10
By far our favorite italian restaurant in Europe outside Italy ! Food is authentic, service is perfect, the restaurant itself is pleasant. We came 3 times in 5 days during our stay in Lisbon :)
Il Basilico - LisboaAllow me, on behalf of all our teams, to thank you for your visits during your stay in Lisbon and to say that we are very pleased that you enjoyed both the service and the food! We look forward to new opportunities to welcome you again. Best regards, Pedro Cravo Pinto.
8.5
The food was very tasty : the bruschetta were excellent. Pasta with truffes oil was good as well as the méat However, the service was a Little slow and the athmosphere was cold. .
Il Basilico - LisboaWe truly appreciate your comment, and while we are pleased that you enjoyed our food, we regret that you felt our service was slow and that our atmosphere was cold. We look forward to welcoming you again soon, so we may serve you better. Best regards, Pedro Cravo Pinto.
10
Nice sitting outside. Food was great, sparkling sangria was great!
Il Basilico - LisboaWe really appreciate your comments! We hope to welcome you very soon. Best regards, Pedro Cravo Pinto.
10
Great food and service! Highly recommended. The waiters couldn't have been nicer - they even let me sample wines until I found one I liked best!
Il Basilico - LisboaWe are very grateful for your comment! We will share it with our teams and look forward to welcoming you again very soon. Best regards, Pedro Cravo Pinto.
10
Excellent service and high quality food plus perfect ambience equals a high class, fine dining experience.
Il Basilico - LisboaWe were very grateful for your feedback. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you, Nuno Marques
9.5
Good food but snooty staff.
Il Basilico - LisboaThank you for your positive comments. I will share them with our team. It is always good to see you again. Thank you, Nuno Marques
10
Good food and very nice space
Il Basilico - LisboaGood afternoon, Thank you for your comments and we hope to be able to see you again soon. Regards, Nuno Marques
5.0
We had some pizza’s. Both of them were dry and tasted watery- like they were frozen. I don’t necessarily think they were frozen, but they sure tasted like they were. Flavours were bland and lacking.
Il Basilico - LisboaI appreciate your comments and regret to hear that we did not meet your expectations. We shall analyse closely the points you have mentioned. We hope you will visit again in the future. Nuno Marques
10
We were greeted by friendly employees with was the perfect start to a lovely evening. The cocktails are delicious and original, do order one if you have time. The staff are very detail oriented and friendly. The food was excellent- though be ready to share the bruschetta as there is enough for 2 people! We ordered the pomodoro and the mushroom bruschetta- both winners! I really don't think there is a wrong item to order. The risottos we ordered were well prepared and very flavourful- be prepared with big appetites as the portions are generous and you want to leave room for dessert. It's a 10/10 would recommend!
Il Basilico - LisboaWe were very grateful for your feedback. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Best regards, Pedro Cravo Pinto.
5.5
I went there twice while in Lisbon because they have several gluten free options. Unfortunately, the service is extremely slow. They forgot to put in our order. Some of the items were not as written in the menu. Its possible they are understaffed. The first time was average, the second time disappointing.
Il Basilico - LisboaThank you for sharing your concerns about our restaurant. We apologise for the inconvenience caused. We are carefully reviewing your comments and will act with the utmost speed to improve our service. Thank you once again for your understanding and we hope to regain your confidence in our restaurant. Best regards, Pedro Cravo Pinto.
10
Nice food , the waiters were very friendly and helpful.
Il Basilico - LisboaThank you very much for your review and feedback. Best regards, Pedro Cravo Pinto.
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