Reviews - Kampai
Reviews
8.6/10
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All reviews
2.5
Our dinner at Kampai Geneva was overshadowed by a disturbing incident. The only bathrooms available to guests are downstairs and a private party was being held there though restaurant guests were still allowed and directed to use the bathrooms. When my husband went downstairs, the manager stopped him, assuming he had come from outside. Though he had served drinks directly to our table. Once he realised my husband was a paying customer, he offered no apology only defensiveness and rudeness. When we mentioned that the incident had been upsetting and suggested a small gesture of goodwill, he said never, refused and walked away. Unfortunately, this mirrors the kind of subtle but daily persistent discrimination that many people of colour encounter in Switzerland. It was disappointing, unprofessional, and unnecessary.
KampaiHello, We are sincerely sorry if your experience in our establishment was perceived negatively. At Kampai, we have a strict zero-tolerance policy regarding any form of discrimination. After reviewing the situation, it appears there was a misunderstanding related to access to the bathrooms during a private event. Our staff member’s intention was never to disrespect you, but we acknowledge that the communication could have been clearer. We also wish to point out that no mention of a racist incident was made to us at the time. Instead, we received a request for an immediate discount, accompanied by the explicit threat of a negative review, without explanation. This placed us in a difficult position and made it impossible to respond favorably. We regret that this misunderstanding led to such a perception. Our team strives every day to provide respectful and professional service to all our customers. We remain available to discuss this with you directly to clarify the situation. Sincerely, The Kampai Team.
7.5
The Lomo Saltado was not the classic but an adapted version. The meat was wonderful, yet the sauce did not quite taste as the original recipe.
5.0
Three times they served us food that we told them that we had allergies with.
10
Excellent!
6.0
The flavours and quality of the food when we visited Kampai last time was much better. There were more options also. We expected the same level of quality and flavours, but was not completely satisfied. Particularly, the pork Bao was very mediocre.
7.5
Service was good, food was okay, overall very pricey
KampaiMerci pour votre retour ! Chez KAMPAI, nous privilégions la qualité suisse et la diversité de nos plats pour une expérience unique. Nous espérons vous revoir bientôt pour découvrir toutes nos saveurs.
10
Pre-show dinner turned out to be a culinary experience!! What a treat - highly recommended!
KampaiThanks for your review! Hope you had a great show. We will be glad to host you for the Festival de Ceviche ending the 27 September.
10
The only thing better than the food was the service and the Pisco sour! Was a great ending to a vacation and we’re already looking forward to coming back the next time we visit Geneva
10
This was a great find on our night out in Geneva the submarine bar in the basement knocked up some excellent cocktails and a cheeky bowl of nachos too! The restaurant rightly deserves the rating from the Gaut Millau guide as a place to eat great food - as it says a mix of Peruvian and Japanese just works well! The uzumakis the octopus and the lomo saltado stood out across a great overall menu too…. We will be back!
4.0
Overrated
10
Fun restaurant with delicious food, excellent cocktails and good music. Highly recommend the pisco sour and all versions of cevice.
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