Reviews - Le Jardin Les Crayères
Reviews
9.2of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Chiu D. • 1 review
October 21, 2024
10/10amongt the finest wine selection I can see in my entire trip. And it pairs the dishes well. a Pape Clement 02 offering by the glass is impressive. service is warm and we feel welcomed in the dining room. All dishes are well crafted.
Le Jardin Les Crayères • Owner
Dear Chiu, Thank you for your fantastic review. We are thrilled that you enjoyed the selection of wines and the warmth of our team at Brasserie Le Jardin. Our sommelier takes pride in curating exquisite pairings, and we look forward to welcoming you back for more delightful moments in our contemporary brasserie. With my best regards, Elisa And - Customer Relations Manager
Ellen R. • 1 review
October 25, 2024
4.5/10We had a very rude and sullen waiter. She never once smiled and told one of the diners, who complimented his entree that she disagreed with him as she didn’t like one of the ingredients.
Le Jardin Les Crayères • Owner
Dear Ellen, Thank you for taking the time to share your experience with us. We are very sorry to read your review. We understand how disappointing this behavior can be, and we take your feedback very seriously. We have already spoken with her to ensure this does not happen again, and we have reminded our team of the importance of maintaining a positive and professional attitude. Service and hospitality are essential to us, and we are committed to providing a pleasant atmosphere for all our guests. We look forward to welcoming you again soon, so that you can experience our establishment in a better light. With my best regards, Elisa And - Customer Relation Manager
Reshmi B. • 1 review
October 19, 2024
10/10Everything was perfect, food, service and setting!
Le Jardin Les Crayères • Owner
Dear Reshmi, Thank you for your lovely review. It brings us joy to know you enjoyed your experience at our bistronomic restaurant and the delightful setting. Your feedback on our team is appreciated. We look forward to welcoming you back soon at Brasserie Le Jardin for more culinary journeys in Reims. Best regards, Elisa And - Customer Relations Manager
Cathy F. • 1 review
October 13, 2024
10/10Beautiful restaurant, amazing food, fantastic wine, and awesome staff just a superb experience.
Le Jardin Les Crayères • Owner
Dear Cathy, Thank you for your wonderful feedback. We are glad to hear you enjoyed your time at our French restaurant and found the atmosphere and offerings delightful. It is our goal to create memorable experiences, and we hope to welcome you back soon at Brasserie Le Jardin for more culinary discoveries. Best regards, Elisa And - Customer Relation Manager
Venla-Mari L. • 1 review
October 11, 2024
7.5/10Overall the experience was pleasant and the food (and the price) was good.
Le Jardin Les Crayères • Owner
Dear Venla-Mari, Thank you for your kind review of your visit to Brasserie Le Jardin. We're pleased to hear you found the food and pricing satisfactory. Our team is dedicated to providing an enjoyable experience in our traditional restaurant. We look forward to seeing you again soon. Best regards, Elisa And - Customer Relation Manager
Luis G. • 2 reviews
September 28, 2024
8/10The ambiance is great and the service was good but not great. The food was as expected very good.
Le Jardin Les Crayères • Owner
Dear Luis, Thank you for providing your insights about Brasserie Le Jardin. We appreciate your remarks on our ambiance and food quality. Our contemporary brasserie is committed to enhancing every guest's experience, and we look forward to your next visit for more delightful moments. With my best regards, Elisa And - Customer Relation Manager
rupal j. • 1 review
September 25, 2024
4.5/10Felt snubbed. Service was slow and inattentive.
Le Jardin Les Crayères • Owner
Dear Rupal, Thank you for taking the time to share your experience with us. We are truly sorry to hear that you felt overlooked and that the service was slow and inattentive during your visit. We aim to create a welcoming environment for all our guests, and it's disappointing to learn that we fell short in this instance. Our team is young and still in the process of gaining experience, and we are focusing on further training to improve the quality of our service. We are confident that with time, our staff will become more attentive and efficient in meeting our guests' needs. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable experience. Kind regards, Lucas Kleinclauss, Restaurant Manager.
Laurence B. • 3 reviews
September 22, 2024
10/10Super location and food was excellent
Le Jardin Les Crayères • Owner
Dear Laurence, Thank you for your kind review. We're delighted to learn that you appreciated both our location and the culinary offerings at our bistronomic restaurant. We take pride in creating enjoyable experiences and look forward to welcoming you again soon at Brasserie Le Jardin. Sincerely, Elisa And - Customer Relations Manager
Ronnie L. • 6 reviews
September 9, 2024
10/10nice dining experience
Le Jardin Les Crayères • Owner
Dear Ronnie, Thank you for your kind words. We're pleased to know you had a nice dining experience at our bistronomic restaurant. Brasserie Le Jardin aims to provide a welcoming atmosphere in Reims, and we look forward to having you back soon for another enjoyable visit. Best regards, Elisa And - Customer Relation Manager
Chi Meng F. • 2 reviews
September 9, 2024
8.5/10There are too many tables in the restaurant which affecting the service and ambiance. We had eight people for dinner but were seated in a table suits for six, I would say. The food was really good!
Le Jardin Les Crayères • Owner
Dear Chi Meng, Thank you for your feedback. We appreciate your kind comments regarding the food at Brasserie Le Jardin. Your observations about seating will help us enhance the ambiance. We aim to create a lovely experience in our contemporary brasserie. Hope to welcome you back soon. Best regards, Elisa And - Customer Relation Manager
Francine S. • 1 review
September 6, 2024
8.5/10The venue is incredible. A stone’s throw away from Veuve Clicquot, Le Jardin Les Crayères is in a beautiful garden setting. The food was good, and the wine was excellent.
Le Jardin Les Crayères • Owner
Dear Francine, Thank you for your lovely feedback about the captivating setting of Brasserie Le Jardin. We are pleased to know that you enjoyed the good food and excellent wine, alongside our bistronomic restaurant experience. We hope to have the pleasure of welcoming you back soon. Best regards, Elisa And - Customer Relation manager
Henry W. • 1 review
September 9, 2024
10/10Amazing food and lovely atmosphere!
Le Jardin Les Crayères • Owner
Dear Henry, Thank you for your wonderful review. We're glad you appreciated the dining experience at our contemporary brasserie. Our team is dedicated to creating a pleasant atmosphere in Reims. We hope to see you back soon at Brasserie Le Jardin for another memorable visit. With my best regards, Elisa And - Customer Relation Manager
Beth C. • 1 review
September 1, 2024
4/10Service was very slow and inattentive. Never asked if we wanted another glass of wine. Waited 35 minutes to get our 3rd course.
Le Jardin Les Crayères • Owner
Dear Beth, Thank you for sharing the details of your experience, which helps us to better understand your feelings. We understand your comments and would like to stress that this situation, which was exceptional, does not reflect our usual service standards. We do our utmost to provide a consistently high quality experience and we will do our utmost to ensure that this type of inconvenience does not recur. Your feedback is essential in helping us to improve our establishment. We look forward to welcoming you back and showing you the improvements we have made. Yours sincerely, Elisa And - Receptionist Brasserie Le Jardin
Steffen D. • 5 reviews
August 31, 2024
4.5/10The service was awful, apero was forgotten, when it finally came the wine was already opened and the first course served. Other things like water took forever but the food was coming in a way that you thought the have reserved the table twice. Regarding food, starter was ok but not overwhelming, for the main the meat was excellent bug the side were not fully cooked (a complaint was met with a shrug), desert was quite good again. Overall, for a bib gourmand restaurant a very bad experience- the bib gourmand seems to be coming as giving connects to the main restaurant. Thus brasserie ha a very nice ambiente, bug food quality and service are for a tourist place and the wine prices are ridiculous.
Le Jardin Les Crayères • Owner
Dear Steffen, Thank you for taking the time to share your feedback. We sincerely regret that your recent experience at our restaurant did not meet your expectations, and we want to extend our apologies for the service and meal inconsistencies you encountered. It is disappointing to hear that the timing of your aperitif, water, and courses was not aligned, and we deeply regret that this affected your overall enjoyment. We will review these points with our team to ensure better coordination and communication moving forward. We are proud to be part of the Bib Gourmand family, and we are committed to living up to those standards. We will take your review as an opportunity to improve and hope that you will consider giving us another chance to provide the experience we are known for. Thank you once again for your feedback. We hope to welcome you back soon. Kind regards, Elisa And - Guest Relation Manager
Sarah P. • 1 review
August 30, 2024
6/10One of the meat dishes we received was extremely overcooked. We asked for a new dish which was cooked much better and the restaurant did not charge us for the dish which was greatly appreciated. Overall, we expected more from a Michelin star restaurant.
Le Jardin Les Crayères • Owner
Dear Sara, Thank you for sharing your experience at Brasserie Le Jardin. We are delighted that you enjoyed the pleasant surroundings of our establishment, and we thank you for your visit. We understand that some aspects of your experience did not live up to your expectations. What you have described does not reflect the standards we strive to maintain every day. Your satisfaction is our priority, and we look forward to the opportunity to show you the best of our service on your next visit. Sincerely Elisa And - Customer Relations Officer
Robert M. • 2 reviews
August 21, 2024
8.5/10Amazing local champagne list, server was incredible. Food was okay. Tomato salad lacked flavor and the duck was tough. Chicken pate en croute was lovely and John Diry was cooked to perfection.
Le Jardin Les Crayères • Owner
Dear Robert, Thank you for your kind words. We are pleased to hear that you enjoyed our contemporary brasserie atmosphere and the wine selection. It will be a pleasure to welcome you again at Brasserie Le Jardin, where we strive to offer an exceptional experience each time. Sincerely, Elisa And - Customer Relation Manager
Connie D. • 8 reviews
August 11, 2024
9/10Setting and food were wonderful. Summer garden menu at 39E a steal. Service was spotty with a bunch of people seemingly not knowing much about fine dining.
Le Jardin Les Crayères • Owner
Dear Connie, Thank you for sharing your experience at Brasserie Le Jardin. We are pleased you enjoyed the wonderful setting and summer menu. Your feedback regarding the service is noted. We look forward to seeing you again soon! Sincerely, Elisa AND - Customer Relations Manager
Krister A. • 4 reviews
August 6, 2024
10/10The Environment in combination with good food and exellent service
Le Jardin Les Crayères • Owner
Dear Krister, Thank you for your kind words. We're thrilled you enjoyed the ambiance, cuisine, and service at Brasserie Le Jardin. Our team takes pride in providing a memorable experience. Looking forward to welcoming you again. With my best regards, Elisa And - Customer Relation Manager
Marco K. • 2 reviews
August 7, 2024
4.5/10Once we found the Brasserie hidden in a lovely park we got our table quickly and the staff seated us and took our order of sparkling water. 15 minute wait for menus and 10 to take our aperitif-order (and our order of water again). 5 minutes later they took our foodorder and our waterorder again. We recieved our starters but no water and no drinks. Starters 4/5 and 2/5. Water served after starter was finished. Ordered wine for the main. Maincourse came. Had to ask for the wine again. The pork was dry. 1/5. No bread was served. All other tables had bread. We did not want to complain more because every interaction felt forced and uncomfortable. We asked for a small break before dessert wich was perfectly timed. But the dessert disappointed. 2/5. Just sweet and boring. Textures off. We had moderate expectations of the food but quite high expectations of service. For a bib-gourmand brasserie, food 2/5 and service 2/5. Location 4,5/5. They took drinks off the bill, but we left dissatisfied.
Le Jardin Les Crayères • Owner
Dear Marco, Thank you for your detailed feedback. We regret your disappointments and the service lapses you experienced at Brasserie Le Jardin. Your comments are invaluable for our continuous improvement. We appreciate your honesty and hope to welcome you back for a better experience. We do apologize if you felt unconfortable but the team had to explain the situation to a manager to find the best way to compensate your bad experience. With my best regards, Elisa And - Guest Relation Manager
Kiyo N. • 1 review
July 31, 2024
6.5/10Duck was overdone.
Le Jardin Les Crayères • Owner
Dear Kiyo, Thank you for sharing your feedback after dining at Brasserie Le Jardin in Reims. We regret to hear about the overcooked duck. Your input is valuable and we will address this with our kitchen team. We hope to welcome you back soon. Best regards, Elisa And, guest relation.
Linda C. • 1 review
August 5, 2024
8.5/10+2Service
Le Jardin Les Crayères • Owner
Dear Linda, Thank you for sharing your experience at Brasserie Le Jardin. We acknowledge your feedback regarding the service provided. We look forward to another opportunity to welcome you back soon. With my best regards, Elisa And - Customer Relation Manager
Angela H. • 3 reviews
August 3, 2024
6.5/10The ambience is beautiful. When we arrived they momentarily could not find our reservation. I had a copy of it and showed the waiting staff and they found it. Not a real problem however. Service was slow to receive our drinks. My cocktail was incorrect. My husband and I shared the steak dish. It hadn't been rested and was very bloody and very chewy. I had to send it back as did my husband. Something I have never done. We ordered the duck dish, which took a while understandably. Again, it hadn't been rested and was very bloody on the plate and a little chewy. Overall, somewhat disappointing and I do not like writing anything negative about a restaurant as I know the work involved. I hope to revisit.
Le Jardin Les Crayères • Owner
Dear Madam Thank you for taking the time to share your impressions of your last meal in our Brasserie Le Jardin. We are delighted to read that you enjoyed the ambience of our terrace. We apologize for the inconvenience you have experienced. We are sorry if you felt the service slow to serve the drinks. We have shared your feedback about the quality of the beef and the duck served on that evening to our chef to make sure it does not happen anymore. Thank you for your understanding, we are looking forward to welcoming you again to show that this was an accident and not our usual standard of service. Sincerely yours, Elisa And - Customer Relation Manager
Julia F. • 4 reviews
August 4, 2024
6.5/10Food was profoundly average. Service worked very hard and was very welcoming but not refined. Disappointing for the price.
Le Jardin Les Crayères • Owner
Dear Julia, Thank you for your feedback. We regret that your experience at Brasserie Le Jardin did not entirely meet your expectations. We are happy to hear that our team gave you a warm welcome and value your insights, that is why your feedback will guide us towards improvement. We look forward to providing you with a better experience on your next visit in Reims. Sincerely, Elisa And, guest relation.
Suzanne E. • 1 review
August 3, 2024
4/10Food is ok but nothing special. Drinks are extremely expensive. A coke is 8 euros, a glass of champagne is around 18!!! We got a horrible table: the waiters walked next to that table 50 times an hour to take the shortest way. We told them nicely and they acknowledged the problem. But then did nothing about it. Unfriendly young waitress, not interested in what she was doing. Disappointed.
Le Jardin Les Crayères • Owner
Dear Suzanne, We appreciate your feedback about your recent visit to Brasserie Le Jardin. We regret the issues encountered with the table location and service. Your comments are crucial for our improvement. We hope to welcome you back and offer a better experience. With our best regards, Gauhtier Vitenet, guest relation
Andrew B. • 1 review
August 1, 2024
5.5/10It was a decent meal, nothing more, we were quite disappointed and the waiting staff made quite a few mistakes with the ordering.
Le Jardin Les Crayères • Owner
Dear Andrew, Thank you for your feedback on Brasserie Le Jardin. We regret that the meal did not live up to your expectations. Your comments are invaluable in helping us to improve. Please do not hesitate to contact the person in charge of your table to let them know if anything is not to your liking. We hope to see you again soon. With my best regards, Elisa And - Guest Relation Manager
Meredith J. • 1 review
July 23, 2024
10/10Incredible food and service in an iconic and peaceful Champagne setting!!
Le Jardin Les Crayères • Owner
Dear Madam, Thank you for your amazing review, we are thrilled that you enjoyed both the cuisine and the service in our beautiful terrace. We hope to have the pleasure of welcoming you again for another beautiful experience at Le Jardin. Sincerely, Elisa And - Customer relation executive
Britney R. • 1 review
July 29, 2024
5.5/10The booking and entry was easy and the staff was pleasant. Overall the food left so much to be desired for flavors and texture. I have been to many Michelin Star restuarants globally and this one just simply didn't impress. I Have had better flavored food at a food cart in downtown Paris.
Le Jardin Les Crayères • Owner
Dear Britney, Thank you for sharing your experience at Brasserie Le Jardin. We are delighted that you enjoyed our team. We're also flattered that you compared us to a Michelin-starred restaurant, but we are a brasserie. We look forward to welcoming you back and surprising you with new flavors. Sincerely Elisa And - Customer Relations Manager
Neil D. • 8 reviews
July 19, 2024
4.5/10Food was average at best, service was good.
Le Jardin Les Crayères • Owner
Dear Neil, we appreciate your feedback regarding your recent visit. We are pleased to hear that you found the service to be good. Your comments regarding the food are duly noted. We strive to improve and hope to welcome you back for a better experience. Best regards, Gauthier Vitenet Guest relation
Tobias F. • 1 review
July 18, 2024
9.5/10The menu was perfect, thanks for the beautiful evening.
Le Jardin Les Crayères • Owner
Dear Sir, Thank you so much for your wonderful review. We are thrilled to read that the menu was perfect to you and that you had a wonderful moment. Our teams look forward to welcoming you again, Elisa And - Customer relation executive
Arun A. • 1 review
July 17, 2024
8.5/10Personalized service. Some of the crew were very good; others were standoffish
Le Jardin Les Crayères • Owner
Dear Arun, Thank you for your feedback. We appreciate your input about the crew at Brasserie Le Jardin. Rest assured, we will address this to provide a more consistent service. Hope to welcome you back soon. Best regards, Lucas Kleinclauss - Restaurant manager
Greg C. • 1 review
July 10, 2024
10/10The venue and setting
Le Jardin Les Crayères • Owner
Dear Sir, Thank you for your wonderful review. We are delighted that you enjoyed the venue and the setting. We hope to have the pleasure to welcoming you again at the Brasserie Le Jardin. Sincerely, Elisa AND - customer relation executive
john c. • 2 reviews
July 8, 2024
10/10Great value for the prices. Your staff works seamlessly and sommelier Matthieu was most helpful and congenial. He is the star of the restaurant.
Le Jardin Les Crayères • Owner
Dear John, Thank you for your fantastic feedback. We're delighted to hear that you had a wonderful experience at Brasserie Le Jardin. Our sommelier Matthieu truly shines with his knowledge. Looking forward to your next visit! With my best regards, Elisa And - Customer Relation Manager
Hafeez R. • 2 reviews
July 8, 2024
10/10Incredible (and very reasonably priced) lunch experience with gorgeous gardens on site.
Le Jardin Les Crayères • Owner
Dear Hafeez, Thank you for your wonderful review. We're thrilled you enjoyed a fantastic lunch experience at Brasserie Le Jardin. The gardens truly enhance the ambiance. Looking forward to your next visit! With my best regards, Elisa And - Customer Relation Manager
KEJIA L. • 3 reviews
July 1, 2024
6.5/10I really suggest you don't go there. Because the roast duck was so disgusting that you couldn't bite it or cut it with a knife. This was so horrible so I returned the duck after just one bite. The dessert are not good either, eve chocolate can't cover the sour bitter taste of strawberries. By the way, a small bottle of water cost 5 euros, which was crazy. I have never ever had such expensive water in any Michelin restaurant anywhere, Paris or Italy.
Le Jardin Les Crayères • Owner
Dear Kejia, Thank you for your feedback on your experience at Brasserie Le Jardin. We regret the disappointment with the roast duck and dessert. We take note of your comments for improvement. Best regards, Elisa And, guest relations
Stephen L. • 2 reviews
July 2, 2024
10/10Excellent in all aspects.
Le Jardin Les Crayères • Owner
Dear Stephen, Thank you for your excellent feedback! We're thrilled you found Brasserie Le Jardin exceptional in all aspects. Your support truly means a lot to us. Looking forward to your next visit! With my best regards, Elisa And - Customer Relation Manager
Nida B. • 1 review
July 2, 2024
7/10Menu with qr code for this kind of restaurant is not the most applicable and printed menu would be appreciated. Also, online menu is translated with google translator which is not precisely correct. Also, not every staff member speaks english which makes it hard to communicate. We loved the interior that reminds of an old brewery.
Le Jardin Les Crayères • Owner
Dear Nida, Thank you for your detailed feedback. We value your input on our menu and staff communication. Our ambiance inspired by an old brewery aims to create a unique dining experience at Brasserie Le Jardin. We hope to welcome you back soon. With my best regards, Elisa And - Customer Relation Manager
Linda R. • 4 reviews
June 29, 2024
6.5/10Food was tasty but service lacked. Perfectly friendly but very forgetful and not attentive. Room was too cold and dark. They only remembered to switch on ambient light mid way through. No toilet paper and hand towels towards the end of the evening! We were there for a big birthday celebration which had been pre announced and also reminded about while there. Was completely ignored/forgotten about. Not a good bye when we left. Did not create a special evening.
Le Jardin Les Crayères • Owner
Dear Linda, Thank you for sharing your feedback on your experience at Brasserie Le Jardin. We're sorry to hear about the service lapse during your birthday celebration. Your comments are duly noted and will be addressed for improvement. We hope to see you again. Best regards, Elisa And - Customer relation manager
Deirdre M. • 1 review
June 27, 2024
8/10Beef and bernaise sauce. very good, beef was tough. chocolate pie average. you had to flag for service
Le Jardin Les Crayères • Owner
Dear Deirdre, Thank you for your review following your visit to Brasserie Le Jardin. We appreciate your feedback and will address the service concern promptly. We hope to welcome you back soon. Best regards, Elisa And - Customer Relation Manager
yunkyung k. • 1 review
June 16, 2024
10/10fantastic and nice mood
Le Jardin Les Crayères • Owner
Dear Yunkyung, Thank you for your fabulous feedback. We are thrilled you enjoyed the wonderful ambiance at Brasserie Le Jardin. Your kind words mean a lot to us. Looking forward to your next visit. Sincerely yours, Lucas Kleinclauss, Restaurant Manager
Rosana D. • 2 reviews
June 4, 2024
7/10All in all a nice experience, not outstanding given the price tag.
Le Jardin Les Crayères • Owner
Dear Rosana, Thank you for dining with us at Brasserie Le Jardin. We are glad you had a pleasant experience. Please do not hesitate to contact directly our restaurant manager to explain more in details what we should improve to make your time with us outstanding. Best regards, Gautier Vitenet, service customer
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