Reviews - Le Roof

Joyce P.6 months ago

7.0

We were in Rome for the first time and reserved for my wife’s birthday. Food was great but as soon as other guests began to arrive we were ignored. When we finally ordered dessert and drinks we waited 30 minutes and still no dessert. When my wife went to the host and asked where it was she was told to sit down and they’d come to the table. They did not come. We left unhappy with the ending.

helpful

Le Roof

Dear Peters, Thank you for choosing us to celebrate your wife’s special birthday during your first visit to Rome—it truly means a lot that you trusted us with such a meaningful occasion. I’m delighted to hear the food met your expectations, but I’m deeply sorry that the service fell so short afterward, especially as more guests arrived. Waiting 30 minutes for dessert with no update, and then receiving an unhelpful response from the host, is simply unacceptable and far below the warm, attentive experience we strive to deliver. Your frustration at leaving unhappy is completely understandable, and I regret we let that moment overshadow what should have been a joyful evening. Please know I’ve shared your feedback directly with the team to reinforce our focus on consistent care for every table, no matter how busy we become. We’d be honored to welcome you back and make it right. With warm regards, Domenico Cesaro F&B Manager

Mustafa Can E.7 months ago

10

Thank you for the kind service and elegant environment.

helpful

Le Roof

Dear Mustafa, Thank you for your kind words about our service and the elegant environment. We’re delighted to hear you enjoyed your experience with us. It’s our pleasure to provide a welcoming and refined atmosphere, and we look forward to serving you again soon! Best regards, Domenico Cesaro F&B Manager

Lisa W.8 months ago

8.5

Our first night in Rome! Chilled vibe, great views, wonderful food! Thank you X

helpful

Le Roof

Dear Lisa, Thank you for your lovely review! We're thrilled to hear that your first night in Rome at our hotel was filled with a chilled vibe, great views, and wonderful food. It’s our pleasure to make your experience memorable! We hope to welcome you back for more unforgettable moments in Rome! Best regards, Domenico Cesaro F&B Manager