Reviews - Le Saint-Germain - Hôtel Lutetia

Tina C.10 months ago

7.5

Probably my fault. I assumed it was a full breakfast not a continental breakfast. We wanted to be inside because of the outside smokers.

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Wayne B.1 year ago

10

The welcoming, attentive and smiling personnel. Of course, the Art Deco building and restaurent with its glass painted ceiling! Compliments also to the chef for a tasteful lunch.

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Le Saint-Germain - Hôtel Lutetia

Cher Monsieur We are most grateful for your gracious feedback. It is a true pleasure to read that the elegance of our Art Deco heritage, the unique atmosphere of our restaurant beneath its glass ceiling, and above all, the warm and attentive service provided by our team contributed to making your experience a memorable one. Your kind words for our Chef and his refined cuisine are deeply appreciated and will be shared with him and his brigade with the utmost pride. We would be honoured to welcome you back to Mandarin Oriental Lutetia on a future occasion. With our warmest regards, Delphine Auger Directrice des retsaurants Mandarin Oriental Lutetia, Paris

Valerie t.more than 2 years

9.0

We waited quite a long time to be seated, despite booking in advance. The tea time was great, pastries and amuse bouche were delicious! Waiters were kind and efficient.

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Le Saint-Germain - Hôtel Lutetia

Dear Mrs. T., Thank you so much for taking a few minutes of your time to rate and comment your culinary experience at the Saint Germain lounge. Be assured that we well noted your remark about your arrival in order to allow us to improve our service. We will share your feedback with our teams. It is indeed their best reward as they strive to deliver a bespoke experience. We would like to thank you again for choosing our establishment and we hope to see you again soon on the Left Bank! With our best wishes for the year 2023. Sincerely yours, Grégory Hazac - Restaurant Director

Henley J.more than 2 years

4.5

This was such a huge disappointment. We booked for High Tea but discovered that it was unavailable before 16h. We decided to have lunch but the service was incredibly slow. I ordered a cocktail but it was essentially a dirty glass full of ice. They did change it after 2 tries. They changed servers 3 times and by the end, we were ignored entirely. For a regular restaurant, we may shrug and say that's just how it is but we expected more from the Lutetia. We will not be recommending it or returning.

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Le Saint-Germain - Hôtel Lutetia

Dear Henley J., Firstly, let us thank you for having spent a few minutes of your time to share with us your impressions and suggestions concerning your culinary experience at the Saint Germain at the Lutetia Rive Gauche, Paris. We are sorry to read that your experience did not meet your legitimate expectations. Be rest assured that we took very seriously your constructive feedback regarding the embarrassing situation encountered at the Saint Germain. This does not reflect at all the high standards to which we strive to adhere and we already have made an internal follow-up with the relevant managers in order to avoid a such occurrence in the future. Thank you again for choosing the Saint Germain and we hope to have the pleasure of welcoming you again very soon on the Left Bank to erase this souvenir. Sincerely yours, Grégory Hazac - Assistant Executive Manager Restauration

Armand K.more than 2 years

10

Incroyable, as usual..

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- -.more than 2 years

10

Excellent service and food. However the sofa seat is not very comfortable for dinning.

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Le Saint-Germain - Hôtel Lutetia

We thank you for your precious feedback. Best regards.

- -.more than 2 years

6.5

Very shocked to see no choices other than salad for vegetarians. When we inquired about options they just brought a large, expensive, unremarkable salad that was various forms of beets. Waitstaff was friendly but not attentive. This was a disappointment for this beautiful modern style establishment

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Le Saint-Germain - Hôtel Lutetia

Dear Stephanie, we are really sorry regarding your experience. We have several vegetarian option in our restaurants but it seems that you do not received all the details. We are hoping a next visit from you to show a best service. Nicolas Combes Food and Beverage Director

Michaela M.more than 2 years

9.5

Fantastic meal, great location and friendly staff! Wine recommendation, top!

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Joe B.more than 2 years

8.0

Quiet beautiful surroundings and a great place to have a confidential chat but very expensive breakfast for what it was - you’re paying for the surroundings ambience and good quality service

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Roselaine P.more than 2 years

9.0

Absolutely great staff. Beautiful restaurant. Great atmosphere. Calm and relaxing. The entrée and meal were quite good but the dessert was a real disappointment. The dessert card needs work for a five star restaurant.

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Le Saint-Germain - Hôtel Lutetia

Thank you very much for sharing your impressions following your visit at the Saint-Germain. We are delighted to read that you enjoyed your experience for the atmosphere, our staff as well as your entrée and meal. Regarding you disappointment for the dessert, we consider your feeback in order to improve our quality and creativity. We hope to welcome you back at the Lutetia. Best regards.

- -.more than 2 years

8.0

Very enjoyable!

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Le Saint-Germain - Hôtel Lutetia

Thank you for sharing your experience. We are delighted to read that you enjoyed a nice moment at Le Saint Germain. We are looking forward to welcoming you again during your next visit on the Left Bank. Kind regards.

Serra B.more than 2 years

5.0

Insufficient staff causing waiting for any order. Great decoration and place but chasing someone to order was exhausting. They were nice but distracted about priorities, taking care of empty tables while we were waiting to order.

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- -.more than 2 years

10

I love everything about this restaurant. The food is divine, the service excellent, and the atmosphere spectacular. I wish that I lived in Paris so that I could dine there more often.

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Le Saint-Germain - Hôtel Lutetia

Thank you very much for your nice words. We would love to welcome you back during your next stay in Paris. Best regards.

Marina G.more than 2 years

7.0

The exquisite surroundings and well conceived dishes should lead to a satisfying result but, unfortunately, while trying hard, the staff is overwhelmed. The service was excruciatingly slow. Hoping for better experience next time.

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Le Saint-Germain - Hôtel Lutetia

Dear Ms Marina G, thank you for your feedback, we appologies for this inconvinience and we'll inform the teams. Best regards. Jérôme Legendre, F&B Director.