Reviews - Le Saint-Germain - Hôtel Lutetia

Valerie t. • 5 reviews

January 1, 2023

9/10

We waited quite a long time to be seated, despite booking in advance. The tea time was great, pastries and amuse bouche were delicious! Waiters were kind and efficient.

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Le Saint-Germain - Hôtel Lutetia • Owner

Dear Mrs. T., Thank you so much for taking a few minutes of your time to rate and comment your culinary experience at the Saint Germain lounge. Be assured that we well noted your remark about your arrival in order to allow us to improve our service. We will share your feedback with our teams. It is indeed their best reward as they strive to deliver a bespoke experience. We would like to thank you again for choosing our establishment and we hope to see you again soon on the Left Bank! With our best wishes for the year 2023. Sincerely yours, Grégory Hazac - Restaurant Director

Elena M. • 1 review

December 8, 2022

6/10

This place is supposed to be a restaurant, but sadly it felt nothing but an expensive lobby where you could eat a regular meal. It’s okay to have a cup of coffee in there, nothing else

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Le Saint-Germain - Hôtel Lutetia • Owner

Dear Mrs. M., Thank you for taking a few minutes of your time to evaluate and share your culinary experience at the Saint Germain lounge. Indeed, we take a particular interest in all your remarks and comments in order to constantly improve the quality of our services. We are sorry to read that we did not meet your legitimate expectation. Thank you again for choosing our establishment and we hope to have the pleasure of welcoming you again very soon on the Left Bank to erase this souvenir. Sincerely yours, Grégory Hazac - Restaurant Director

Henley J. • 25 reviews

July 17, 2022

4.5/10

This was such a huge disappointment. We booked for High Tea but discovered that it was unavailable before 16h. We decided to have lunch but the service was incredibly slow. I ordered a cocktail but it was essentially a dirty glass full of ice. They did change it after 2 tries. They changed servers 3 times and by the end, we were ignored entirely. For a regular restaurant, we may shrug and say that's just how it is but we expected more from the Lutetia. We will not be recommending it or returning.

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Le Saint-Germain - Hôtel Lutetia • Owner

Dear Henley J., Firstly, let us thank you for having spent a few minutes of your time to share with us your impressions and suggestions concerning your culinary experience at the Saint Germain at the Lutetia Rive Gauche, Paris. We are sorry to read that your experience did not meet your legitimate expectations. Be rest assured that we took very seriously your constructive feedback regarding the embarrassing situation encountered at the Saint Germain. This does not reflect at all the high standards to which we strive to adhere and we already have made an internal follow-up with the relevant managers in order to avoid a such occurrence in the future. Thank you again for choosing the Saint Germain and we hope to have the pleasure of welcoming you again very soon on the Left Bank to erase this souvenir. Sincerely yours, Grégory Hazac - Assistant Executive Manager Restauration

Armand k. • 13 reviews

October 17, 2021

10/10

Incroyable, as usual..

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- -. • 10 reviews

January 12, 2020

10/10

Excellent service and food. However the sofa seat is not very comfortable for dinning.

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Le Saint-Germain - Hôtel Lutetia • Owner

We thank you for your precious feedback. Best regards.

- -. • 2 reviews

January 18, 2020

6.5/10

Very shocked to see no choices other than salad for vegetarians. When we inquired about options they just brought a large, expensive, unremarkable salad that was various forms of beets. Waitstaff was friendly but not attentive. This was a disappointment for this beautiful modern style establishment

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Le Saint-Germain - Hôtel Lutetia • Owner

Dear Stephanie, we are really sorry regarding your experience. We have several vegetarian option in our restaurants but it seems that you do not received all the details. We are hoping a next visit from you to show a best service. Nicolas Combes Food and Beverage Director

Michaela M. • 1 review

December 30, 2019

9.5/10

Fantastic meal, great location and friendly staff! Wine recommendation, top!

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Joe B. • 14 reviews

November 28, 2019

8/10

Quiet beautiful surroundings and a great place to have a confidential chat but very expensive breakfast for what it was - you’re paying for the surroundings ambience and good quality service

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Roselaine P. • 49 reviews

October 14, 2019

9/10

Absolutely great staff. Beautiful restaurant. Great atmosphere. Calm and relaxing. The entrée and meal were quite good but the dessert was a real disappointment. The dessert card needs work for a five star restaurant.

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Le Saint-Germain - Hôtel Lutetia • Owner

Thank you very much for sharing your impressions following your visit at the Saint-Germain. We are delighted to read that you enjoyed your experience for the atmosphere, our staff as well as your entrée and meal. Regarding you disappointment for the dessert, we consider your feeback in order to improve our quality and creativity. We hope to welcome you back at the Lutetia. Best regards.

- -. • 1 review

September 16, 2019

8/10

Very enjoyable!

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Le Saint-Germain - Hôtel Lutetia • Owner

Thank you for sharing your experience. We are delighted to read that you enjoyed a nice moment at Le Saint Germain. We are looking forward to welcoming you again during your next visit on the Left Bank. Kind regards.

Serra B. • 2 reviews

September 9, 2019

5/10

Insufficient staff causing waiting for any order. Great decoration and place but chasing someone to order was exhausting. They were nice but distracted about priorities, taking care of empty tables while we were waiting to order.

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Justine D. • 2 reviews

August 18, 2019

9/10

Excellent service, the atmosphere was great, we were seated at a great table. The choice in vegetarian dishes is a little narrow, but the staff is very accommodating.

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Le Saint-Germain - Hôtel Lutetia • Owner

Thank you for sharing your experience. We are delighted to learn that you enjoyed a pleasant moment at Le Saint Germain and hope that you found a vegetarian option that suited your taste. We would be happy to welcome you again during your next visit on the Left Bank. Regards.

- -. • 2 reviews

July 25, 2019

10/10

I love everything about this restaurant. The food is divine, the service excellent, and the atmosphere spectacular. I wish that I lived in Paris so that I could dine there more often.

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Le Saint-Germain - Hôtel Lutetia • Owner

Thank you very much for your nice words. We would love to welcome you back during your next stay in Paris. Best regards.

Marina G. • 57 reviews

July 6, 2019

7/10

The exquisite surroundings and well conceived dishes should lead to a satisfying result but, unfortunately, while trying hard, the staff is overwhelmed. The service was excruciatingly slow. Hoping for better experience next time.

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Le Saint-Germain - Hôtel Lutetia • Owner

Dear Ms Marina G, thank you for your feedback, we appologies for this inconvinience and we'll inform the teams. Best regards. Jérôme Legendre, F&B Director.