Reviews - Mas des Grès & Sous les Platanes

norbert s.2 years ago

3.0

Extremely poor value for money and pretentious restaurant. Their website indicated a menu for weekdays lunch but this was not available. When I explained my disappointment, they accepted that their website was not updated. We ordered 4 main courses and two of them were not good : overcooked noddles and undercooked beef. Not surprisingly, the restaurant was empty at 13:00 and not busier when we left. This is a sign !

helpful

Mas des Grès & Sous les Platanes

Thank you for your feedback Norbert, even if the facts your mentioning are not totally accurate and you’re not telling the entire story to the readers. Despite all the efforts of our staff to make your meal a good moment, it has to be said that nothing in our power would have pleased your disappointed expectations. You didn’t let a single chance to the seasonal menu to surprise you, at the moment you realized the one you saw on the internet was out of date… Defame food, staff or restaurant attendance won’t help you neither and only show your bellicose mindset— anyway, we’re glad your guests actually did enjoy their plates despite the pathetic atmosphere instilled at your table.

Tom H.2 years ago

3.5

The menu as listed on the fork site was wholly different than that offered in the restaurant. Worse, we were delivered food quite different than that on their printed menu (e.g. noodles instead of potatoes). The bavette (steak) was stringy and inedible. The wait staff never informed us of changes on the menu but acted as if we were being served what had been listed as the dishes being ordered. The experience made us distrustful of Fork ratings. By the way, it was not a language issue as we speak French.

helpful

Mas des Grès & Sous les Platanes

Last night service was actually very tough and peculiar, we’re very sorry you didn’t enjoy your time with us and hope you’ll give us another chance to improve your satisfaction, maybe this summer, outside, under the trees ? Anyway, we value your honesty and thank you for your visit.