Reviews - Nanou Restaurant Lounge

Nikki V.13 days ago

7.5

We visited the restaurant based upon others reviews. My partner chose the octopus and a pasta dish, I had the steak set meal. The octopus was particularly good and my steak was cooked to my preference. The tiramisu was nice but heavy. The staff lacked a little warmth other than the lovely lady who was the manager/owner. She was incredibly helpful and was great in answering our questions as she spoke English well.

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Nanou Restaurant Lounge

Thank you for taking the time to share your experience. We’re glad you enjoyed the octopus and the steak. Your feedback about the tiramisu and the service is truly appreciated — it helps us improve where it matters. A special thank you for your kind words about me, it means a lot. We hope to welcome you again and offer you an even warmer experience next time ✨

Augusto A.11 months ago

10

Excellent service

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Nanou Restaurant Lounge

Grazie !

Anna R.11 months ago

3.0

I am employed in the hospitality sector, and I have never encountered such subpar service from beginning to end. The proprietor referred to me as a "liar" after my order was incorrectly taken, and I waited for my main course for two hours. Additionally, the waiters were extremely rude. My Mai Tai was unpalatable, and the servers pretended to be unable to comprehend Italian or English when asked if they had butter. In general, it was an extremely negative experience, and it is important to mention that it was a Mother's Day gift. I would never return

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Nanou Restaurant Lounge

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us didn’t meet your expectations, especially on such a meaningful occasion. However, we’d like to clarify that the situation may have stemmed from a misunderstanding that unfortunately escalated, rather than being handled constructively. This is particularly disheartening for us, as our team is known for its kindness and professionalism, and we always strive to treat every guest with warmth and respect. It was never our intention to come across as disrespectful or dismissive, and we regret if anything we said or did gave you that impression. We always aim to offer our guests a pleasant and welcoming atmosphere. We appreciate your feedback and will use it as an opportunity to reflect and improve. We hope that, in the future, there may be a chance to leave you with a more positive impression.