Reviews - Portal de Guadalaviar

Wilhelmus v.15 days ago

2.0

Bad service, we had a reservation but it took them 35 minutes to bring a bottle of water, 10 more minutes to take the order and tell us that 3 of the 4 meat options were sold out. Took another 20 minutes to bring the first course, after another 30 minutes the second course was served: Fish that wasn’t fresh, very little quantity, the wine they took as an order also was not available. During the whole stay it was freezing cold inside!

helpful

Portal de Guadalaviar

Hello Wilhelmus. Thank you for your feedback. We are truly sorry that your experience didn't live up to expectations. We have taken note of your comments regarding the wait times and the availability of certain menu items, as we are currently in the middle of updating our offerings. Our goal is always to provide the best possible service, and we regret that the room temperature and the stock issues affected your evening. We appreciate your feedback as it helps us improve. Best regards, S. I.