Reviews - Puzles Madrid

Paula S. • 5 reviews

November 16, 2024

2.5/10

Horrible service, came in and they didn't have my table available. After 30min of waiting for our drinks and food we were told the kitchen didn't open for another 30min. We decide to patiently wait. Half an hour later we were told the waiter would come to take our order. 20min later after trying to call the waiter multiple times as he went back and forth between the tables outside the bar one of which he was clearly courting the girls he was attending forgetting about the other table/duties. We then decide to leave as at that point it was a list cause. All this time the music was way too loud and we could barely hear each other. When we asked the waiter for our bill he dismissed us quickly telling us he couldn't do it and to ask his coworker at the bar who was also struggling to keep up with the orders. At this point we felt beyond disrespected. Would not recommend and highly suggest to not waste your time here. We went to another block away with 100x better service. Shame.

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Michelle M. • 1 review

February 11, 2023

8/10

Nice place by Retiro . Tasty finger foods and good service . On a sunny day enjoy the Terraza which faces the park . It’s a beautiful site to have while dining .

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