Reviews - SUMO Heron Diversia

Carlos C. • 40 reviews

March 31, 2024

10/10

Good food quality for price.. Service made through electronic ordering which may be shocking but I personally found it very convenient.

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Marcelo R. • 16 reviews

October 13, 2023

5.5/10

The restaurant has a nice ambiance, but the food quality really needs a lot of improvement. Our waitress was adorable and tried to rectify mistake by mistake that happened throughout the WHOLE experience. The portions were tiny and not tasty at all. The jewel of the crown was when we ordered the duck and some slices of deep (remains) fried skin came on a small tray. I had to call the waitresses’ attention and also ask for the manager and politely explained that it was kind of disrespectful to serve a dish in that state. The manager deeply apologized and came up with the excuse that the chef confused our table as “having the buffet and not a la carte”, which was odd and biased. Even the waitress kept apologizing for the whole time until bringing the bill and I had to comfort her by saying it was not her fault and that she rendered great service. I would definitely not recommend this establishment to anyone and not go back again. I hate writing bad reviews, but this one was overall one of the most deceiving dining experiences I’ve had so far (I’ve travelled to Asia more than 50 times already and ate from street delicious cheap food to Michelin star-rated restaurants). I repeat: the only good part was the resilience of the waitress. All the rest a a catastrophe.

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