Sessions Hard Rock Hotel Madrid

Maria N. • 1 review

April 3, 2024

5/10

It was not the typical HRC and the menu was very limited

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Sessions Hard Rock Hotel Madrid • Owner

Dear Maria, First of all, thank you for taking your time and leaving a review about your experience in our restaurant Sessions. Regarding our menu, we offer a unique Mediterranean fusion, with a variety of offerings in line with our Sessions restaurant. We hope you can give us a second chance and see you soon! Kind Regards, Star Service

Tony T. • 2 reviews

December 27, 2023

6.5/10

The food experience was very poor. Portions are mediocre and loq quality but you pay like a high quality food for fast food. Your stomach would hurt after eating here…just an appetizer of three mini burgers cheese cost 22€,..thats ridiculous. Not satisfied with food quality. Good atmosphere and service

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Sessions Hard Rock Hotel Madrid • Owner

Dear Tony, Thank you very much for taking the time to share with us your impressions about your visit at Sessions restaurant. We study each review in detail to keep improving daily. Our goal is to provide a service of excellence and we regret we did not achieve it on this occasion. Finally, we would love to receive another opportunity to show you that we can make your next stay a memorable experience. All the best, Star Service

Steve B. • 1 review

November 22, 2023

10/10

Laura, Leine everyone else were extremely helpful and attentive. the food was much better than expected. The bar staff was willing to accomodate and innovate by attempting unfamiliar mixes. fantastic job!

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Sessions Hard Rock Hotel Madrid • Owner

Dear Steve, Thank you for choosing us and sharing your feedback with us. We really appreciate your positive comments, and we are glad that your overall experience was satisfactory. We work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. We assure you that we will pass your comments to the whole band, they will be delighted to hear them! We look forward to welcoming you back very soon. All the best, Star Service

Pa a. • 29 reviews

August 19, 2023

8.5/10

We were little bit dissappointed with the show, which was very short. Food is ok, although there are better options in a city like Madrid.

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Sessions Hard Rock Hotel Madrid • Owner

Dear Pa, Thank you very much for taking the time to share with us this review of your visit at Sessions restaurant. We are glad to hear that you had such a pleasant visit. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this. We look forward to welcoming you back very soon! All the best, Star Service

Jessica C. • 1 review

August 11, 2023

7.5/10

The service was not great, took ages to get a drink had to keep asking.

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Sessions Hard Rock Hotel Madrid • Owner

Dear Jessica, First of all, thank you for taking your time to share your experience with us. We regret that our service did not exceed your expectations. Our main goal is to ensure that all our customers leave with the feeling of having had a memorable experience and we are disappointed to read that we have not achieved this. We look forward to welcoming you back very soon! Kind regards, Star Service

Tas T. • 1 review

June 1, 2023

10/10

Highly recommend! Super delicious food and kind staff. Amazing atmosphere, it was a really good f

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Eric M. • 5 reviews

April 14, 2023

6.5/10

Crispy chicken burger was just ‘so so’, meat felt little undercooked. Fries also a bit soft, those need to be fried longer for that necessary crispy bite. They do have nice beers available however…., beers are not shown on the drinks menu. Weird!

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Sessions Hard Rock Hotel Madrid • Owner

Dear Eric, Thank you very much for having invested your valuable time to share with us your impressions after your visit to our Sessions restaurant. We study every review in detail to keep improving every day and keep our motivation high. We are deeply sorry to hear that your experience was in this way and, above all, that you were not able to enjoy it as it should have been. I assure you that we take note of all your comments, since, as a team, we want all our guests to leave with a good taste in their mouths. We would like to receive another opportunity to show you that we can do much better. Kind regards, Javier Polo, General Manager,

Stephen R. • 1 review

November 12, 2022

3/10

Was served a chicken burger that was raw inside! When they brought it back it wasn’t even a new piece of chicken, it was the same bit just cooked more. Easily the worst restaurant I’ve ever been to.

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Sessions Hard Rock Hotel Madrid • Owner

Dear Stephen, First of all, I would like to thank you for sharing these constructive words with us after your visit to our restaurant Sessions. I deeply regret that our menu did not live up to your expectations. I would like to convey my sincere apologies for not being able to provide you with a quality service. Comments like yours help us to keep improving to ensure that all our customers leave satisfied. It would be a pleasure for us to receive a second opportunity to be able to offer you a nice evening! Kind regards, Javier Polo, General Manager.

Eileen W. • 3 reviews

September 3, 2022

4.5/10

So disappointed in the new hard rock horrid menu overpriced and location horrid will never be back , we visit every hard rock in every city and love them but not Madrid

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Sessions Hard Rock Hotel Madrid • Owner

Dear Eileen, Thank you very much for visiting our restaurant Sessions. We appreciate your feedback because we like to hear about the experiences of our visitors. We are sorry for not having achieved your total satisfaction. We take your words very seriously in order to improve our service. We will pass on your message to the department in charge so that they can improve it as soon as possible. The most important thing for us is customer satisfaction. We would love it if you give us a second chance to prove that we are able to offer quality services. Best regards, Ricardo Del Alcázar Acting General Manager

Bern M. • 1 review

June 17, 2022

10/10

Everything was great and good. Staff was friendly and very helpful!! We had a good craic there and food was spot on. Great atmosphere and ambient.

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Sessions Hard Rock Hotel Madrid • Owner

Dear Bern, Thank you very much for visiting our restaurant Sessions. We are very pleased that you had an enjoyable meal. Our entire band works passionately to provide quality service and from comments like yours we realize that we are doing it right. We appreciate your time in leaving us this review that may help other visitors. We hope to have you back very soon so you can continue to enjoy all we have to offer. Best regards, Raúl Palomo General Manager

Sophia J. • 1 review

April 25, 2022

10/10

The food was really good, there was a variety to chose from and the service was excellent, i would recommend to anyone who will be staying at the hotel

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Sessions Hard Rock Hotel Madrid • Owner

Dear Sophia, We are thrilled with your review of Sessions Restaurant. We are so glad you visited us and that you had such a pleasant experience. It is really motivating for the whole team to read comments like yours. We hope this was the first visit of many more to come. Sincerely, Raúl Palomo General Manager

Mykola S. • 1 review

February 10, 2022

9.5/10

The food was amazing!! The little problam was that we need to find a waiter which can seat us, the waiter was alone so in some small moments we need it to wait for her, but it was not a big think, if you like meat and fish, you should try here!

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Sessions Hard Rock Hotel Madrid • Owner

Dear Mykola, The whole Session's team would like to thank you for choosing us and for having dedicated such special words to our service. Nothing makes us happier than discovering your feelings and knowing that we have exceeded their expectations in every aspect of your visit, we work daily to offer the highest standards of quality in our service and gastronomic offer. We take your feedback very seriously and I assure you that we will study your words in order to continue to make improvements and grow as a team. It has been a pleasure to have you as a guest and we hope to have the opportunity to welcome you again very soon to your new home in Madrid. Best regards, Raúl Palomo General Manager.