Reviews - 5 Senses by Hielo y Carbón
Reviews
9.2/10
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All reviews
8.5
Excellent repas
9.5
Excellent food, very nice view through the window straight on Grand Via, super quick service, amazing bar on the 10th floor, bery much worth visiting.
9.0
Really good surprise, amazing flavors. Unfortunately the restaurant was empty so not much atmosphere even though the place itself was nice
3.0
The place falls far short of what it seems to offer. The place has no charm. The service is friendly but very poor. The atmosphere is horrible, with a window with a bright sign facing Gran Vía, which in this section looks like an Egyptian market. The food is pretentious but has average flavor, honest but bland.
9.5
The service was informative and friendly. The food was outstanding.
10
Fantastic food. Artistic presentation. Wonderful service. We couldn’t have enjoyed it more.
6.5
I ordered ribs and all I got was a plate of fat instead. I could tell that my dish was all fat because I could compare it to my friends who were eating the same ribs and had meat on their plate. I sent my food back and had to wait 15 minutes for them to give me another serving which did not have fat. For the prices that we paid I do not expect the chef to serve meat, which is all fat and inedible.
10
Wonderful experience for my wife and I’s wedding anniversary dinner!
10
Excellent service and excellent food. So delicious that we have ordered the Iberian pork, sea bass and lamb shank. The desert, Yuzu was a pleasure surprised.
10
Very cool spot. Really encapsulates the 5 senses. Go out of your way to go here. AWESOME!
10
A great choice of food on the menu. What we ordered was delicious and special . The waiters were very attentive. I would highly recommend this restaurant .
10
our reservation was for 8.15 on a Saturday which is early for Spain. We were the only ones in the restaurant but more people came later as expected. We had excellent service from Rohan and Elvis. My husband tried the blindfolded appetisers and that added a fun element to the evening. The food was imaginative and delicious. I had the iberico pork with chestnut cream and it was delicious. My husband chose the 12 hour beef and it did back a but of seasoning but the addition of a little salt made all the difference. We thought it was excellent value especially with The Fork discount.
10
john is very nice
10
What a wonderful food and wonderful staff!!
7.0
Service was slow, pork was overcooked, red wine was way too cold This second time visit was disappointing
10
The service is fantastic The bread is very delicious The food is vowel made and present Looks like very cozy high class restaurant Surely return if have chance back to Madrid
10
The ambienteand the way the menues get introduced to the end all flavor and experiance was perfekt and delisious
10
The total experience was amazing - service, food, ambiance was as advertised! Highly recommend.
10
Wonderful from start to finish! Really enjoyed the blindfolded appetizer experience, a oscuras - dejate soprender. Truly unique. Entrees were excellent (short rib and octopus), red fruit dessert was delicious with surprising elements. Great view, nice ambience, attentive service, great wine list. Highly recommend. For this type of experience, it was very reasonably priced.
10
Gourmet restaurant! Very good service! Food was fantastic!A little expensive but with fork discount is ok!
10
Elvis, our server & the manager, was so helpful & knowledgeable about the wine & food on the menu. Additionally, he was friends with the chef & server we met at the Madrid eatery we dined at the night before. What a delightful coincidence.
5.0
Very disappointed Even more with 30%
10
Great service, excellent food.
7.0
The food was fantastic, the service was rather bad
10
The service was 5stars and the food as well. Really good restaurant
3.5
The food was very slow to come out. The food was not good for the price. Purchased the tomahawk steak cooked at medium and it was too chewy. The chicken with bones was cut up and I constantly had to spit out small bones. The octopus was okay-not good not bad. This restaurant is not worth the price!!
10
Very professionale staff, very good quality of the food. A good experience.
8.0
The staff is definitely very polite and fun. A high menu and wine knowledge. Also, the view and the atmosphere it’s definitely an “plus”. Ironically, the food i’s not the best. It’s just a normal food and overrated. i.e.: you may go to have some fun and eat something, but if you’re looking for a good food, that’s not the place.
10
all perfect
7.5
Good food. Mediocre service. After a while I have to step out for paying. Very good location and ambiance.
10
Nice and calm environment with an excellent service and lots of valid choices in their menu.
10
Definitely go there hungry because their full brunch is not only ver good but super generous in terns of portions, coffee, juice, etc. We enjoyed every bite and service was on point. Totally recommendable
10
Great brunch. I will back again
9.5
Amazing food, service was nice but a bit slow. The 18€ menu is great.
5 Senses by Hielo y CarbónHi Alvaro ! Thank you very much for taking the time to share your feedback with us ! We really appreciate your comments and we will make sure we keep working hard to improve the speed of the service in order to deliver a memorable experience. Looking forward to see you back soon , Kind regards, El Equipo de Hielo y Carbón
8.5
Very tasty dishes but very small. If you want to feel full (or near) the price to pay is too high.
5 Senses by Hielo y CarbónMuchas gracias por tomarse el tiempo de darnos su feedback. Nos alegra que haya disfrutado de la calidad de nuestra propuesta gastronómica.Tomamos nota de sus comentarios sobre los platos para seguir mejorando. Un cordial saludo de parte de todo el equipo de Hielo y Carbón.
9.0
Fantastic value for money with the restaurant week menu. The burguer in particular was really tasty.
9.0
Delicioso menú Restaurant Week.
7.0
Nice looking place. Food was nice but not exceptional. Service was great
10
A professional and very pleasant waiter, the food is beautiful... on this evening was officially opened later, because of events, quickly solving the problem, very hospitable! We highly recommend It restaurant for dinner
4.0
Chu letón plate not heated well... burrata quality supermarket... not very happy
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