How is 5 Senses by Hielo y Carbón rated?

5 Senses by Hielo y Carbón is rated 9.3/10.TheFork users have rated accordingly in the following categories: Quality of food: 9.3/10 Service: 9.3/10 Atmosphere: 9.2/10

Can I reserve at 5 Senses by Hielo y Carbón right now?

Yes, 5 Senses by Hielo y Carbón has availability on TheFork currently. Do not hesitate, reserve your table on TheFork!

Does 5 Senses by Hielo y Carbón have special offers currently?

Yes, 5 Senses by Hielo y Carbón is offering 30% off the 'a la carte' menu Reserve your table and enjoy your special discount now on TheFork!

What type of cuisine is served at 5 Senses by Hielo y Carbón?

5 Senses by Hielo y Carbón is identified as offering spanish cuisine.

Is 5 Senses by Hielo y Carbón romantic?

Yes, 5 Senses by Hielo y Carbón has been identified as having a special romantic atmosphere that you could enjoy during your next rendez-vous with your special someone.

Does 5 Senses by Hielo y Carbón have a terrace?

Yes, 5 Senses by Hielo y Carbón has been identified as having a terrace. It is perfectly suited for enjoying an outdoor meal confortably.

Does 5 Senses by Hielo y Carbón accept AMEX cards?

Yes, you can pay with your AMEX credit card at 5 Senses by Hielo y Carbón.

Is 5 Senses by Hielo y Carbón open on Sundays?

Yes, 5 Senses by Hielo y Carbón has been identified as opened on Sundays.

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Top100

5 Senses by Hielo y Carbón

Name: 5 Senses by Hielo y Carbón
Address: Gran Vía, 31, Madrid, 28013, Spain
Price range: €43 (Prices have been provided by the restaurant)
Rating: 9.3

Gran Vía, 31, 28013, Madrid

SpanishAverage price €43

9.3

(1,206 reviews)

See other 178 photos

For You

Restaurant menu

Food photo130 photos

Type of cuisineSpanish

Average price€43

ChefIván Jimenez

Dietary optionsLactose intolerance, Locally produced, Nut allergies, Vegetarian dishes

Jarrete de cordero glaseado, cous cous de almendras y demi-glace de miel & anís estrellado

€28

Hamburguesa hyc, salsa ahumada, trufa y foie

€22

Secreto ibérico al carbón, crema de castañas y shiitake salteado

€23

Reviews

9.3
of 10

Excellent

1206 reviews

Ambience

9.2

Food

9.3

Service

9.3

Real experiences from real diners
Ratings and reviews can only be left by guests who have booked with TheFork.

How do we calculate ratings?

Seounghyun O. • 2 reviews
December 21, 2024
10/10
What a wonderful food and wonderful staff!!

Silvia P. • 22 reviews
October 28, 2024
7/10
Service was slow, pork was overcooked, red wine was way too cold This second time visit was disappointing

Alan HK N. • 8 reviews
October 20, 2024
10/10
The service is fantastic The bread is very delicious The food is vowel made and present Looks like very cozy high class restaurant Surely return if have chance back to Madrid

beatrix h. • 3 reviews
October 24, 2024
10/10
The ambienteand the way the menues get introduced to the end all flavor and experiance was perfekt and delisious

Kathy M. • 9 reviews
October 21, 2024
10/10
The total experience was amazing - service, food, ambiance was as advertised! Highly recommend.

Kristin F. • 1 review
October 20, 2024
10/10
Wonderful from start to finish! Really enjoyed the blindfolded appetizer experience, a oscuras - dejate soprender. Truly unique. Entrees were excellent (short rib and octopus), red fruit dessert was delicious with surprising elements. Great view, nice ambience, attentive service, great wine list. Highly recommend. For this type of experience, it was very reasonably priced.

Radu F. • 21 reviews
September 12, 2024
10/10
Gourmet restaurant! Very good service! Food was fantastic!A little expensive but with fork discount is ok!

Sherman S. • 5 reviews
September 2, 2024
10/10
Elvis, our server & the manager, was so helpful & knowledgeable about the wine & food on the menu. Additionally, he was friends with the chef & server we met at the Madrid eatery we dined at the night before. What a delightful coincidence.

Jérôme C. • 1 review
August 25, 2024
5/10
Very disappointed Even more with 30%

Marc-Andre C. • 1 review
August 4, 2024
10/10
Great service, excellent food.

Jaime P. • 9 reviews
June 6, 2024
7/10
The food was fantastic, the service was rather bad

Roberto V. • 2 reviews
May 8, 2024
10/10
The service was 5stars and the food as well. Really good restaurant

Leah G. • 14 reviews
June 30, 2023
3.5/10
The food was very slow to come out. The food was not good for the price. Purchased the tomahawk steak cooked at medium and it was too chewy. The chicken with bones was cut up and I constantly had to spit out small bones. The octopus was okay-not good not bad. This restaurant is not worth the price!!

Giorgio V. • 9 reviews
February 19, 2023
10/10
Very professionale staff, very good quality of the food. A good experience.

Jorge F. • 7 reviews
February 12, 2023
8/10
The staff is definitely very polite and fun. A high menu and wine knowledge. Also, the view and the atmosphere it’s definitely an “plus”. Ironically, the food i’s not the best. It’s just a normal food and overrated. i.e.: you may go to have some fun and eat something, but if you’re looking for a good food, that’s not the place.

Sherrylyn m. • 22 reviews
January 23, 2023
10/10
all perfect

Carlos B. • 6 reviews
January 1, 2023
7.5/10
Good food. Mediocre service. After a while I have to step out for paying. Very good location and ambiance.

Irene W. • 1 review
November 1, 2022
10/10
This restaurant is an upscale place inside the Hyatt, Gran Vía. The fusion cuisine was excellent. We shared the Entrecote and was prepared to perfection. The beet appetizer and the "Margariteño" were refreshing and elegant. Service was very nice. I really recommend this lovely place. Great view of Gean Via.

João Carlos C. • 5 reviews
July 15, 2022
10/10
Nice and calm environment with an excellent service and lots of valid choices in their menu.

Luis S. • 5 reviews
June 19, 2022
10/10
Definitely go there hungry because their full brunch is not only ver good but super generous in terns of portions, coffee, juice, etc. We enjoyed every bite and service was on point. Totally recommendable

See more reviews (596)

Tripadvisor reviews

Tripadvisor

171 reviews

Awards & Certifications

#71 in Madrid

Selected by our community this month

More details

About this restaurant

Un restaurante único donde podrás disfrutar de una comida con vistas a la mítica Gran Vía, la calle más famosa de la capital. Hielo y Carbón es el restaurante del hotel Hyatt Centric Gran Vía, ubicado en un espléndido edificio art-decó de 1920 en pleno corazón de Madrid. En el primer piso encontrará...

Frequently Asked Questions

5 Senses by Hielo y Carbón is rated 9.3/10.TheFork users have rated accordingly in the following categories:
- Quality of food: 9.3/10
- Service: 9.3/10
- Atmosphere: 9.2/10