How is 5 Senses by Hielo y Carbón rated?

5 Senses by Hielo y Carbón is rated 9.3/10.TheFork users have rated accordingly in the following categories: Quality of food: 9.3/10 Service: 9.4/10 Atmosphere: 9.2/10

Does 5 Senses by Hielo y Carbón have special offers currently?

Yes, 5 Senses by Hielo y Carbón is offering 30% off the 'a la carte' menu Reserve your table and enjoy your special discount now on TheFork!

Can I reserve at 5 Senses by Hielo y Carbón right now?

Yes, 5 Senses by Hielo y Carbón has availability on TheFork currently. Do not hesitate, reserve your table on TheFork!

What type of cuisine is served at 5 Senses by Hielo y Carbón?

5 Senses by Hielo y Carbón is identified as offering spanish cuisine.

Is 5 Senses by Hielo y Carbón romantic?

Yes, 5 Senses by Hielo y Carbón has been identified as having a special romantic atmosphere that you could enjoy during your next rendez-vous with your special someone.

Does 5 Senses by Hielo y Carbón have a terrace?

Yes, 5 Senses by Hielo y Carbón has been identified as having a terrace. It is perfectly suited for enjoying an outdoor meal confortably.

Is 5 Senses by Hielo y Carbón open on Sundays?

Yes, 5 Senses by Hielo y Carbón has been identified as opened on Sundays.

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5 Senses by Hielo y Carbón

Name: 5 Senses by Hielo y Carbón
Address: Gran Vía, 31, Madrid, 28013, Spain
Price range: €43 (Prices have been provided by the restaurant)
Rating: 9.3

For You

Restaurant menu

Food photo162 photos

Type of cuisineFusion

Average price€43

ChefIván Jimenez

Jarrete de cordero glaseado, cous cous de almendras y demi-glace de miel & anís estrellado

€28

Hamburguesa hyc, salsa ahumada, trufa y foie

€22

Secreto ibérico al carbón, crema de castañas y shiitake salteado

€23

Bookable on TheFork

Menu Bistro by Hielo y Carbon 5 Senses €35 per guest

Permanent TheFork offer

Reviews

9.3
of 10

Excellent

1306 reviews

Ambience

9.3

Food

9.3

Service

9.4

Real experiences from real diners
Ratings and reviews can only be left by guests who have booked with TheFork.

How do we calculate ratings?

Floriano M. • 4 reviews
June 28, 2025
3/10
The place falls far short of what it seems to offer. The place has no charm. The service is friendly but very poor. The atmosphere is horrible, with a window with a bright sign facing Gran Vía, which in this section looks like an Egyptian market. The food is pretentious but has average flavor, honest but bland.

Simon P. • 6 reviews
May 22, 2025
9.5/10
The service was informative and friendly. The food was outstanding.

Jared B. • 4 reviews
May 7, 2025
10/10
Fantastic food. Artistic presentation. Wonderful service. We couldn’t have enjoyed it more.

Brendan C. • 13 reviews
May 3, 2025
6.5/10
I ordered ribs and all I got was a plate of fat instead. I could tell that my dish was all fat because I could compare it to my friends who were eating the same ribs and had meat on their plate. I sent my food back and had to wait 15 minutes for them to give me another serving which did not have fat. For the prices that we paid I do not expect the chef to serve meat, which is all fat and inedible.

Micaela W. • 1 review
April 14, 2025
10/10
Wonderful experience for my wife and I’s wedding anniversary dinner!

Mimi W. • 10 reviews
March 26, 2025
10/10
Excellent service and excellent food. So delicious that we have ordered the Iberian pork, sea bass and lamb shank. The desert, Yuzu was a pleasure surprised.

Paul C. • 11 reviews
March 10, 2025
10/10
Very cool spot. Really encapsulates the 5 senses. Go out of your way to go here. AWESOME!

Angela O. • 4 reviews
February 9, 2025
10/10
A great choice of food on the menu. What we ordered was delicious and special . The waiters were very attentive. I would highly recommend this restaurant .

Lisa H. • 23 reviews
February 8, 2025
10/10
our reservation was for 8.15 on a Saturday which is early for Spain. We were the only ones in the restaurant but more people came later as expected. We had excellent service from Rohan and Elvis. My husband tried the blindfolded appetisers and that added a fun element to the evening. The food was imaginative and delicious. I had the iberico pork with chestnut cream and it was delicious. My husband chose the 12 hour beef and it did back a but of seasoning but the addition of a little salt made all the difference. We thought it was excellent value especially with The Fork discount.

Queen E. • 3 reviews
February 5, 2025
10/10
john is very nice

Seounghyun O. • 2 reviews
December 21, 2024
10/10
What a wonderful food and wonderful staff!!

Silvia P. • 47 reviews
October 28, 2024
7/10
Service was slow, pork was overcooked, red wine was way too cold This second time visit was disappointing

Alan HK N. • 8 reviews
October 20, 2024
10/10
The service is fantastic The bread is very delicious The food is vowel made and present Looks like very cozy high class restaurant Surely return if have chance back to Madrid

beatrix h. • 3 reviews
October 24, 2024
10/10
The ambienteand the way the menues get introduced to the end all flavor and experiance was perfekt and delisious

Kathy M. • 9 reviews
October 21, 2024
10/10
The total experience was amazing - service, food, ambiance was as advertised! Highly recommend.

Kristin F. • 1 review
October 20, 2024
10/10
Wonderful from start to finish! Really enjoyed the blindfolded appetizer experience, a oscuras - dejate soprender. Truly unique. Entrees were excellent (short rib and octopus), red fruit dessert was delicious with surprising elements. Great view, nice ambience, attentive service, great wine list. Highly recommend. For this type of experience, it was very reasonably priced.

Radu F. • 21 reviews
September 12, 2024
10/10
Gourmet restaurant! Very good service! Food was fantastic!A little expensive but with fork discount is ok!

Sherman S. • 5 reviews
September 2, 2024
10/10
Elvis, our server & the manager, was so helpful & knowledgeable about the wine & food on the menu. Additionally, he was friends with the chef & server we met at the Madrid eatery we dined at the night before. What a delightful coincidence.

Jérôme C. • 1 review
August 25, 2024
5/10
Very disappointed Even more with 30%

Marc-Andre C. • 1 review
August 4, 2024
10/10
Great service, excellent food.

Tripadvisor reviews

Tripadvisor

184 reviews

Location

Gran Vía, 31, 28013 Madrid

Metro Gran Via / Metro Callao

Awards & Certifications

More details

About this restaurant

Un restaurante único donde podrás disfrutar de una comida con vistas a la mítica Gran Vía, la calle más famosa de la capital. Hielo y Carbón es el restaurante del hotel Hyatt Centric Gran Vía, ubicado en un espléndido edificio art-decó de 1920 en pleno corazón de Madrid. En el primer piso encontrará...

Frequently Asked Questions

5 Senses by Hielo y Carbón is rated 9.3/10.TheFork users have rated accordingly in the following categories:
- Quality of food: 9.3/10
- Service: 9.4/10
- Atmosphere: 9.2/10