Reviews - Casa Suecia - Hotel NH Collection Madrid Suecia
Reviews
8.1of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Rafael B. • 2 reviews
March 30, 2024
6.5/10Appetizers were ok. Main course: one dish came cold. Another came very good and another almost burning hot which was left. Taste was not good. Desserts: torrija was excelent, the platter was not good (cakes were dry, quesada wasn't cooked properly and cheesecake was super dry. Then.... the music came..... and again had to ask to turn the volume down. What's wrong with these people? Most of the patrons are expressing their frustration with loud music and cold food and yet..... nothing changed.
Polina C. • 1 review
March 1, 2024
10/10I loved the experience, food and service. Cant wait to come back!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review. Hope to see you again.
Lee H. • 1 review
December 27, 2023
4/10The Lamp chops were bone and gristle. Service was slow and when we pointed out the defect with the food we got double talk and no resolution.
William G. • 1 review
December 25, 2023
2/10The service was extremely slow (we waited over an hour to be served). The staff barely spoke basic English, the music was very loud and the food was frankly terrible. Never again.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Dear William, we feel really sorry for your experience. We will try to do our best to improve.
Ezgi C. • 2 reviews
November 4, 2023
9/10Only the music was too loud other than that everything was very good
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review. Hope to see you again.
Jamie K. • 1 review
October 15, 2023
3.5/10We were hoping that the food would be at the same level as the service and the general decor of the restaurant. But it was not. In fact, it was so bad that we returned the food and went to another restaurant for dinner. The management and our server were very nice about our experience and very understanding. We got the feeling that they also thought the food was not at the highest quality.
Felipe d. • 1 review
August 13, 2023
9.5/10It was a fantastic experience. Great wines, good dishes and regular price. The same problem that others restaurants at Madrid: The spanishies doesn't matter with a excelent service and they can improve it.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review! Hope to see you back soon.
Joanna N. • 2 reviews
July 1, 2023
10/10Great!
Kim T. • 1 review
July 20, 2023
6.5/10The waitress had an attitude towards us which made no sense whatsoever. I’m not sure if she had a bad day, but it’s not really an excuse. The other waiters and staff were friendly and accommodating. It was a bit disappointing that we had to wait for a while despite having booked a reservation. Nonetheless, that was fine since the ambience and overall vibe of the place was beautiful . The food was okay. The manager was very nice and approachable, we really appreciated this since we’re foreigners. In all honesty, it would have been a good experience if it were not for that waitress.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi, we feel really sorry for your experience. We will try to do our best to improve our services.
Ben B. • 32 reviews
April 30, 2023
10/10Incredible value brunch with all the Cava e could drink and excellent starters.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review! Hope to see you back soon.
Simon B. • 12 reviews
March 21, 2023
10/10Very impressed, great value meal. Flavours were delicious and most importantly for me, came out feeling full!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much Simon! See you soon!
Ana M. • 13 reviews
September 21, 2022
10/10Service was smooth and welcoming. The food was delicious - table side steak tartar was divine.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi Ana! Thank you so much for your review. It was a pleasure. Kind regards!
Francisco A. • 7 reviews
August 16, 2022
5.5/10The restaurant is in a nice location, but the service was not professional. Firstly, we received two different menus with different prices. Secondly, we did not receive a 30% discount, although we had booked via "The Fork" with the 30% discount option. Even though the waiter specifically told us that he had given us the discount, we realized afterwards that we had not received a discount. Overall, very bad service. Do not recommend it.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hello Francisco, there must have been an error regarding the menus and the discount. Although without more details we don't know how to help you. Sorry and thank you very much, we will take it into account internally.
Victoria V. • 5 reviews
August 2, 2022
10/10Everything was great, the staff is amazing and the attention is really really good. The service, ambiance and food were great. The place is really nice as well.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi Victoria, thank you for your review :)
Jessica P. • 29 reviews
July 23, 2022
9/10Lovely experience! Great service, lovely space and decoration. The food was very good, the only one that we did not enjoy was the main dish, but we were already totally full with the brunch food.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi Jessica, we're glad you enjoyed it so much. It is true that brunch is abundant and it's normal that you were full for lunch :) Thank you for your visit!
Dalia C. • 43 reviews
June 1, 2022
10/10Everything perfect! Thank you!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi! Thank you for your kind words. A hug!
Yen A. • 5 reviews
May 12, 2022
10/10Good food and great service! Love the ensaladilla sueca and the flor de alcachofas. After the dinner, we were able to go up to the rooftop and have some drinks. We'll be coming back for sure!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you, Yen. We are glad you enjoyed. We hope to see you again soon!
Jaap K. • 3 reviews
May 3, 2022
7.5/10Good Food , the tartare was to Spock Friendly service , but quiet and not on the rooftop as we hoped for..
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you very much for your kind words Jaap!
Dimah J. • 8 reviews
April 22, 2022
7/10Yesterday’s executive menu sounded enticing. We ordered risotto and a fish stew. All ok, and thank God for that! E cause as the second course arrived, so did the huge disappointment.The cachopin was a burnt out sort of big nugget totally inedible accompanied by freezer oven fries and pimientos de padrón, being the pimientos the only worth eating part of the dish. The same goes for the solomillo ibérico. Several pieces of pork meat totally tasteless and dry with a sad cheese sauce covering it Once again, the pimientos were the only decent part of the dish. And to make it worse, the dessert. The choice was yogurt with strawberry syrup, watermelon , or strawberry mousse. Being strawberries in season and the simplicity of a mouse we ordered that. Sadly, no mousse whatsoever . It felt and tasted more like a margarine spread with strawberry flavor. So sad, because the service is impecable and the atmosphere tranquil and really welcoming. This was my favorite spot to lunch after being at the Thyssen, Prado, … I might give it another chance in case yesterday was an odd bad day. I wish.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Dear Dimah, we fell really sorry for your experience. We will do our best to irmprove.
Simon R. • 5 reviews
March 6, 2022
8/10We reserved downstairs but we switched once we were there to the rooftopbar where we had An amazing experience!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
That's great! So happy to know you enjoyed the experiencia on the rooftop. We hope to see you soon!
Chany J. • 14 reviews
December 22, 2021
10/10Ive been there for dinner before and everything was excellent. We even managed to get to go for a drink in the rooftop after dinner! This time I brought my guest from US and we were surprised by the lunch menu. Great value for money and the food was the same standard as the dinner I previously went. I def recommend Casa Suecia! Next time I will be trying out the brunch menu! Thank you.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much, Chany! We are so glad you had such a special experience and we hope you can return and enjoy the next one.
June A. • 6 reviews
October 31, 2021
7/10the discount from my reservation was not automatically applied, which made it very embarrassing and we had to wait an extra 20 minutes for it to be resolved. Some of the staff was incredibly rude, the rest were extremely friendly.
Demetrio D. • 37 reviews
November 8, 2021
8.5/10Very nice place. Good menu and nice taste.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much, Demetrio! We're so happy to know you enjoyed the food and service. We also hope to see you again.
Elena H. • 2 reviews
September 24, 2021
5/10Food was disappointing and scarce. The ambiance really felt like a hotel. One I wouldn’t want to stay in. We were asked to check out the rooftop but had to stay in a crammed corner space so we left and had a drink in the lobby.
Raul s. • 17 reviews
August 25, 2021
9/10Ups: Nice atmosphere, good value for the price, great location. Downs: some portions were scarce, dessert options were a little disappointing, coffee was too strong.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hola Raul, ¡muchas gracias por compartir tu experiencia! Tendremos en cuenta todo lo que nos comentas para poder mejorar.
CHENG LUN K. • 233 reviews
August 8, 2021
10/10Wonderful service, good quality food and amount.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review!!
Hasney A. • 2 reviews
July 19, 2021
9/10Great place ! Food was great ! Ate at the restaurant and then went to the rooftop to have a drink.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thanks a lot Hasney. We hoope see you again at Casa Suecia.
Yen A. • 5 reviews
March 10, 2021
10/10The restaurant was recommended by one of my friends and without a doubt, the place is amazing! Great service and delicious food! I would also like to mention there lovely terrace where you can order a cocktail and enjoy the night view of Madrid City!
Cheyenne A. • 3 reviews
March 10, 2021
10/10Always the best! I dined in with my partner to try their "Menu ejecutivo", wherein you can choose your first and second plate and dessert. The dishes were great as well as the service! No doubt we'll be coming back to dine in again!
Marcelo M. • 31 reviews
March 7, 2021
10/10Excellent
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
¡Thanks a lot Marcelo!
Cheyenne A. • 3 reviews
February 8, 2021
10/10We had a very lovely dinner. They have a nice and relaxing ambience, excellent service and great food! I will be recommending it and will surely be coming back!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi Cheyenne, thank you so much for your review! Hope to see you back soon.
Tiago L. • 40 reviews
October 18, 2020
9/10Food, awesome; service, mediocre (waiters barely served any food so we had to ask for specific plates)
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Tiago, nos alegramos de que hayas disfrutado de tu experiencia con nosotros. En Casa Suecia nos esforzamos mucho por mejorar cada día para que podáis vivir vuestro mejor momento. Vuelve cuando quieras, estaremos encantados de recibirte.
Krisnawati Desi P. • 4 reviews
July 10, 2020
10/10I give our experience 10/10 rating because it was truly great and unforgetable. We were 8 loud girls (or women, would be more correct), having a farewell dinner for a colleague. The food was good, the service by Khalid was impeccable, the price was ok for what we were having. We were going home full and happy. We had a compliment table at the terraza as well to close the evening and having some copas before saying goodbye. Such an unforgettable evening. Definitely will be coming back there again and reccomend this restaurant (if they’re not blacklisting us for being too loud :p Please pardon us, hahaha.. )
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thanks for your review! Hope to see you soon!
- -. • 20 reviews
April 12, 2019
10/10This was the best customer service I have received in Spain and by far in Madrid! From the moment we walked in, we were welcomed to such a warm atmosphere. This was a fine dining experience, but in an environment that was still casual enough for us to feel comfortable. We chose to use our 25€ of Yums, but we would like to come back again even without the discount as the prices, high quality food, and service were truly exceptional. We ordered the steak tartar as an appetizer to share and it was INCREDIBLE! It was my first time ordering the raw meat and it was a great choice. For our principals, we had the tallarín nero and the cerdo ibérico.. both great, but the cerdo ibérico was so tender and the vegetables were full of flavor- we recommend this plate 100%!! I’m not even a pork lover and it was out of this world. Finally, we shared a dessert plate for two to try a bit of everything and it was all a success- especially the brownie. After, we were shown the rooftop terrace for some champagne and it was such a beautiful bar and of course the view to go along with it. And after, we were surprised with another hidden gem of a bar underneath the restaurant! Every employee, from the bar to floor and wait staff were so friendly. You can see they value their workplace and put a special emphasis on treating their customers with respect and high standards. I have already told so many friends that they have to go for this wonderful experience we will always remember, not just for the food (which was all amazing) but for the kindness of the employees, making us feel special from the beginning until we left- and keeping that special feeling when we walked out. We recommend this restaurant with all of our hearts and would give it a 100/10 if possible!!!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
¡Muchas gracias por tu comentario! Esperaros volver a veros pronto en "vuestra" Casa Suecia
Ruth A. • 55 reviews
March 17, 2019
9/10We were a group of 11 people celebrsting my birthday. The service was more than welcoming and very attentive to everything we could need. The buffet was nice even though there weren’t too many choices, which isn’t a mayor problem, but we would have appreciated more options. The benedict eggs were amazing and we were given a drink at the terrace, which was a great way to finish our celebration.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
¡Muchas gracias por tu comentario! Esperaros volver a veros pronto en "vuestra" Casa Suecia
- -. • 1 review
January 18, 2019
9.5/10Friendly, attentive and fast service. Very good ingridients and very well made. I recommend it.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
¡Muchas gracias por tu comentario! Esperaros volver a veros pronto en "vuestra" Casa Suecia
Lorenzo L. • 16 reviews
May 3, 2018
9.5/10Elegant place, very good food and service. Recommended!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
¡Muchas gracias por tu comentario! Esperaros volver a veros pronto en "vuestra" Casa Suecia
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