Casa Suecia - Hotel NH Collection Madrid Suecia

Rafael B. • 2 reviews

March 30, 2024

6.5/10

Appetizers were ok. Main course: one dish came cold. Another came very good and another almost burning hot which was left. Taste was not good. Desserts: torrija was excelent, the platter was not good (cakes were dry, quesada wasn't cooked properly and cheesecake was super dry. Then.... the music came..... and again had to ask to turn the volume down. What's wrong with these people? Most of the patrons are expressing their frustration with loud music and cold food and yet..... nothing changed.

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Polina C. • 1 review

March 1, 2024

10/10

I loved the experience, food and service. Cant wait to come back!

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Thank you so much for your review. Hope to see you again.

Lee H. • 1 review

December 27, 2023

4/10

The Lamp chops were bone and gristle. Service was slow and when we pointed out the defect with the food we got double talk and no resolution.

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William G. • 1 review

December 25, 2023

2/10

The service was extremely slow (we waited over an hour to be served). The staff barely spoke basic English, the music was very loud and the food was frankly terrible. Never again.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Dear William, we feel really sorry for your experience. We will try to do our best to improve.

Ezgi C. • 2 reviews

November 4, 2023

9/10

Only the music was too loud other than that everything was very good

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Thank you so much for your review. Hope to see you again.

Jamie K. • 1 review

October 15, 2023

3.5/10

We were hoping that the food would be at the same level as the service and the general decor of the restaurant. But it was not. In fact, it was so bad that we returned the food and went to another restaurant for dinner. The management and our server were very nice about our experience and very understanding. We got the feeling that they also thought the food was not at the highest quality.

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Felipe d. • 1 review

August 13, 2023

9.5/10

It was a fantastic experience. Great wines, good dishes and regular price. The same problem that others restaurants at Madrid: The spanishies doesn't matter with a excelent service and they can improve it.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Thank you so much for your review! Hope to see you back soon.

Joanna N. • 2 reviews

July 1, 2023

10/10

Great!

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Kim T. • 1 review

July 20, 2023

6.5/10

The waitress had an attitude towards us which made no sense whatsoever. I’m not sure if she had a bad day, but it’s not really an excuse. The other waiters and staff were friendly and accommodating. It was a bit disappointing that we had to wait for a while despite having booked a reservation. Nonetheless, that was fine since the ambience and overall vibe of the place was beautiful . The food was okay. The manager was very nice and approachable, we really appreciated this since we’re foreigners. In all honesty, it would have been a good experience if it were not for that waitress.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Hi, we feel really sorry for your experience. We will try to do our best to improve our services.

Ben B. • 32 reviews

April 30, 2023

10/10

Incredible value brunch with all the Cava e could drink and excellent starters.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Thank you so much for your review! Hope to see you back soon.

Simon B. • 12 reviews

March 21, 2023

10/10

Very impressed, great value meal. Flavours were delicious and most importantly for me, came out feeling full!

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Thank you so much Simon! See you soon!

Ana M. • 13 reviews

September 21, 2022

10/10

Service was smooth and welcoming. The food was delicious - table side steak tartar was divine.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Hi Ana! Thank you so much for your review. It was a pleasure. Kind regards!

Francisco A. • 7 reviews

August 16, 2022

5.5/10

The restaurant is in a nice location, but the service was not professional. Firstly, we received two different menus with different prices. Secondly, we did not receive a 30% discount, although we had booked via "The Fork" with the 30% discount option. Even though the waiter specifically told us that he had given us the discount, we realized afterwards that we had not received a discount. Overall, very bad service. Do not recommend it.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Hello Francisco, there must have been an error regarding the menus and the discount. Although without more details we don't know how to help you. Sorry and thank you very much, we will take it into account internally.

Victoria V. • 5 reviews

August 2, 2022

10/10

Everything was great, the staff is amazing and the attention is really really good. The service, ambiance and food were great. The place is really nice as well.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Hi Victoria, thank you for your review :)

Jessica P. • 30 reviews

July 23, 2022

9/10

Lovely experience! Great service, lovely space and decoration. The food was very good, the only one that we did not enjoy was the main dish, but we were already totally full with the brunch food.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Hi Jessica, we're glad you enjoyed it so much. It is true that brunch is abundant and it's normal that you were full for lunch :) Thank you for your visit!

Dalia C. • 43 reviews

June 1, 2022

10/10

Everything perfect! Thank you!

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Hi! Thank you for your kind words. A hug!

Yen A. • 5 reviews

May 12, 2022

10/10

Good food and great service! Love the ensaladilla sueca and the flor de alcachofas. After the dinner, we were able to go up to the rooftop and have some drinks. We'll be coming back for sure!

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Thank you, Yen. We are glad you enjoyed. We hope to see you again soon!

Jaap K. • 3 reviews

May 3, 2022

7.5/10

Good Food , the tartare was to Spock Friendly service , but quiet and not on the rooftop as we hoped for..

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Thank you very much for your kind words Jaap!

Dimah J. • 8 reviews

April 22, 2022

7/10

Yesterday’s executive menu sounded enticing. We ordered risotto and a fish stew. All ok, and thank God for that! E cause as the second course arrived, so did the huge disappointment.The cachopin was a burnt out sort of big nugget totally inedible accompanied by freezer oven fries and pimientos de padrón, being the pimientos the only worth eating part of the dish. The same goes for the solomillo ibérico. Several pieces of pork meat totally tasteless and dry with a sad cheese sauce covering it Once again, the pimientos were the only decent part of the dish. And to make it worse, the dessert. The choice was yogurt with strawberry syrup, watermelon , or strawberry mousse. Being strawberries in season and the simplicity of a mouse we ordered that. Sadly, no mousse whatsoever . It felt and tasted more like a margarine spread with strawberry flavor. So sad, because the service is impecable and the atmosphere tranquil and really welcoming. This was my favorite spot to lunch after being at the Thyssen, Prado, … I might give it another chance in case yesterday was an odd bad day. I wish.

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

Dear Dimah, we fell really sorry for your experience. We will do our best to irmprove.

Simon R. • 5 reviews

March 6, 2022

8/10

We reserved downstairs but we switched once we were there to the rooftopbar where we had An amazing experience!

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Casa Suecia - Hotel NH Collection Madrid Suecia • Owner

That's great! So happy to know you enjoyed the experiencia on the rooftop. We hope to see you soon!