Casa Suecia - Hotel NH Collection Madrid Suecia
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Reviews
8.2of 10
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Ismail K. • 2 reviews
July 19, 2025
6/10The food was good but the service has to be improved quite a lot. Basic things such as billing all the content in one bill without issue and other request were not met.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you for your feedback, Ismail. We’re glad to know you enjoyed the food at **Casa Suecia**, but we sincerely regret that the service did not meet expectations. Simple details like handling a single bill or responding properly to specific requests are very important, and we’ll review your comments with the team to ensure these situations improve. We appreciate your honesty and hope you’ll give us another chance to offer you a smoother experience.
Rafael B. • 3 reviews
March 30, 2024
6.5/10Appetizers were ok. Main course: one dish came cold. Another came very good and another almost burning hot which was left. Taste was not good. Desserts: torrija was excelent, the platter was not good (cakes were dry, quesada wasn't cooked properly and cheesecake was super dry. Then.... the music came..... and again had to ask to turn the volume down. What's wrong with these people? Most of the patrons are expressing their frustration with loud music and cold food and yet..... nothing changed.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hello, Rafael Thank you for sharing your feedback with us. We deeply regret that your experience did not meet expectations, particularly regarding the temperature and taste of the dishes, as well as the dessert platter. Your comments about the loud music are also concerning, and we understand how this can affect the overall experience. We take your observations seriously and will work to ensure better consistency in the quality and temperature of the food, as well as adjust the music volume to create a more comfortable atmosphere for all of our guests.
Polina C. • 1 review
March 1, 2024
10/10I loved the experience, food and service. Cant wait to come back!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review. Hope to see you again.
Lee H. • 1 review
December 27, 2023
4/10The Lamp chops were bone and gristle. Service was slow and when we pointed out the defect with the food we got double talk and no resolution.
William G. • 1 review
December 25, 2023
2/10The service was extremely slow (we waited over an hour to be served). The staff barely spoke basic English, the music was very loud and the food was frankly terrible. Never again.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Dear William, we feel really sorry for your experience. We will try to do our best to improve.
Ezgi C. • 2 reviews
November 4, 2023
9/10Only the music was too loud other than that everything was very good
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review. Hope to see you again.
Jamie K. • 1 review
October 15, 2023
3.5/10We were hoping that the food would be at the same level as the service and the general decor of the restaurant. But it was not. In fact, it was so bad that we returned the food and went to another restaurant for dinner. The management and our server were very nice about our experience and very understanding. We got the feeling that they also thought the food was not at the highest quality.
Felipe d. • 1 review
August 13, 2023
9.5/10It was a fantastic experience. Great wines, good dishes and regular price. The same problem that others restaurants at Madrid: The spanishies doesn't matter with a excelent service and they can improve it.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review! Hope to see you back soon.
Joanna N. • 2 reviews
July 1, 2023
10/10Great!
Kim T. • 1 review
July 20, 2023
6.5/10The waitress had an attitude towards us which made no sense whatsoever. I’m not sure if she had a bad day, but it’s not really an excuse. The other waiters and staff were friendly and accommodating. It was a bit disappointing that we had to wait for a while despite having booked a reservation. Nonetheless, that was fine since the ambience and overall vibe of the place was beautiful . The food was okay. The manager was very nice and approachable, we really appreciated this since we’re foreigners. In all honesty, it would have been a good experience if it were not for that waitress.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi, we feel really sorry for your experience. We will try to do our best to improve our services.
Ben B. • 34 reviews
April 30, 2023
10/10Incredible value brunch with all the Cava e could drink and excellent starters.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much for your review! Hope to see you back soon.
Simon B. • 13 reviews
March 21, 2023
10/10Very impressed, great value meal. Flavours were delicious and most importantly for me, came out feeling full!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you so much Simon! See you soon!
Ana M. • 13 reviews
September 21, 2022
10/10Service was smooth and welcoming. The food was delicious - table side steak tartar was divine.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi Ana! Thank you so much for your review. It was a pleasure. Kind regards!
Francisco A. • 8 reviews
August 16, 2022
5.5/10The restaurant is in a nice location, but the service was not professional. Firstly, we received two different menus with different prices. Secondly, we did not receive a 30% discount, although we had booked via "The Fork" with the 30% discount option. Even though the waiter specifically told us that he had given us the discount, we realized afterwards that we had not received a discount. Overall, very bad service. Do not recommend it.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hello Francisco, there must have been an error regarding the menus and the discount. Although without more details we don't know how to help you. Sorry and thank you very much, we will take it into account internally.
Victoria V. • 5 reviews
August 2, 2022
10/10Everything was great, the staff is amazing and the attention is really really good. The service, ambiance and food were great. The place is really nice as well.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi Victoria, thank you for your review :)
Jessica P. • 32 reviews
July 23, 2022
9/10Lovely experience! Great service, lovely space and decoration. The food was very good, the only one that we did not enjoy was the main dish, but we were already totally full with the brunch food.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi Jessica, we're glad you enjoyed it so much. It is true that brunch is abundant and it's normal that you were full for lunch :) Thank you for your visit!
Dalia C. • 43 reviews
June 1, 2022
10/10Everything perfect! Thank you!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Hi! Thank you for your kind words. A hug!
Jaap K. • 3 reviews
May 3, 2022
7.5/10Good Food , the tartare was to Spock Friendly service , but quiet and not on the rooftop as we hoped for..
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Thank you very much for your kind words Jaap!
Dimah J. • 8 reviews
April 22, 2022
7/10Yesterday’s executive menu sounded enticing. We ordered risotto and a fish stew. All ok, and thank God for that! E cause as the second course arrived, so did the huge disappointment.The cachopin was a burnt out sort of big nugget totally inedible accompanied by freezer oven fries and pimientos de padrón, being the pimientos the only worth eating part of the dish. The same goes for the solomillo ibérico. Several pieces of pork meat totally tasteless and dry with a sad cheese sauce covering it Once again, the pimientos were the only decent part of the dish. And to make it worse, the dessert. The choice was yogurt with strawberry syrup, watermelon , or strawberry mousse. Being strawberries in season and the simplicity of a mouse we ordered that. Sadly, no mousse whatsoever . It felt and tasted more like a margarine spread with strawberry flavor. So sad, because the service is impecable and the atmosphere tranquil and really welcoming. This was my favorite spot to lunch after being at the Thyssen, Prado, … I might give it another chance in case yesterday was an odd bad day. I wish.
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
Dear Dimah, we fell really sorry for your experience. We will do our best to irmprove.
Simon R. • 5 reviews
March 6, 2022
8/10We reserved downstairs but we switched once we were there to the rooftopbar where we had An amazing experience!
Casa Suecia - Hotel NH Collection Madrid Suecia • Owner
That's great! So happy to know you enjoyed the experiencia on the rooftop. We hope to see you soon!
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