Reviews - Eataly Firenze - Pizza & Cucina
Reviews
9of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Sandra S. • 39 reviews
May 20, 2025
10/10Food was excellent. Yummy salad and excellent pizza! Good service too
Luz S. • 1 review
May 17, 2025
8.5/10
Good food and service combined with reasonable prices made for a nice dining experience.
Sapna P. • 1 review
May 13, 2025
3/10We had lunch reservations. The waiter Marco should not be in the hospitality industry. We felt we were discriminated because of our ethnicity considering he was very helpful and polite to other Caucasian guest around us. We had few questions regarding the food allergies but got this standard answer “everything is in the menu”. My husband asked what kind of wines were served per glass, answer “it’s all in the menu”! Since I got no information from him regarding what would be ok for me to eat (due to allergies) I opted not to order anything, in response I was very rudely told that regardless if I eat or not I would still have to pay restaurant service fee, which we were aware of and had no problem paying. He had to be asked several times to bring plates for the bread that was served by his colleague, and to get us olive oil and balsamic. He never came to ask if everything was okay. All in all, was a horrible experience being made to feel like we were unwelcome and invisible. Save your $
Eataly Firenze - Pizza & Cucina • Owner
Hi, thank you for your message. We are very sorry to hear about your experience. The behavior you described seems far from the values we promote at Eataly, and for this reason, we would like to understand more about what happened. Please contact us at contattaci@eataly.it and include your phone number, so we can get in touch with you directly. Thank you and have a good day!
Nerijus V. • 3 reviews
April 27, 2025
5.5/10We visited Eataly Firenze for a meal. The location is excellent – right in the heart of the city – and the interior atmosphere is pleasant and cozy, perfect for either lunch or dinner. However, the service was quite average and could definitely be improved. The wine was good and paired well with the food. Unfortunately, the arancini were overcooked and had a sour taste, which was disappointing. On the positive side, the signature pizza was delicious, and the Caesar salad was tasty as well, though it could have been a bit better. We didn’t stay for dessert, so we can’t comment on that. Overall, it’s a place worth visiting mainly for its convenient location and some solid dishes. Also, we really enjoyed browsing their store – it had a great selection of Italian products and added to the overall experience.
Eataly Firenze - Pizza & Cucina • Owner
Hi, we are sorry about what happened and thank you for your feedback. Please contact us at contattaci@eataly.it, including your number, so we can talk together about what happened. Thank you and have a good day!
Alain K. • 33 reviews
March 19, 2025
6.5/10we had 2 pizza and beer
Marina E. • 29 reviews
February 27, 2025
9.5/10Adoro la pizza ad Eataly!!!
Charlie M. • 16 reviews
January 29, 2025
8.5/10Solid food for the price.
Gawon L. • 4 reviews
January 5, 2025
9/10
I always have great memory at the eataly.
Lorenzo S. • 3 reviews
December 23, 2024
10/10Locale
SHERRY S. • 1 review
October 13, 2024
10/10Th food was so delicious. The best salad ever along with the bean soup.
Steve S. • 4 reviews
September 2, 2024
9/10Good service, good food
Nuno F. • 11 reviews
August 29, 2024
9/10Really good food. The eating area is strange with stairs columns everywhere. The service was really professional and fast!
Alain K. • 33 reviews
August 23, 2024
7.5/10ok
Philippe B. • 2 reviews
August 14, 2024
9/10Great service. Thanks very much! 👍
swapna K. • 2 reviews
June 25, 2024
8/10Centrally located and quick service . Vegetarian options were limited and we were surprised there was no gnocchi / risotto and limited gluten free options
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