Reviews - Fiore Tenerife
Reviews
7.8of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Julia T. • 1 review
September 15, 2025
10/10Beautiful setting and food delicious
Gillian B. • 1 review
September 17, 2025
10/10
A must! This is very special indeed.
Marion C. • 1 review
September 13, 2025
4/10Was expecting alot more frm this resturant Everthing was jst ok.we ordered water with our meal.The server seemed surprised we didn't wand alcohol.Not everyone drinks Alcohol.
Brian H. • 1 review
September 1, 2025
10/10
One of the best places I’ve eaten in any country, and staff were amazing. Fun, enthusiastic and engaging. Couldn’t rate it highly enough.
Sue W. • 1 review
August 18, 2025
10/10Beautiful restaurant. Ambience is wonderful. Food lovely and service fabulous.
Chloe W. • 1 review
August 11, 2025
6/10Our booking was at 9pm. We arrived at 9:02 we was sat down immediately. It then took exactly 1 hour and 3 minutes for them to come and take our drink order. When my partner alerted them to this issue there was no apology given. The lady just said I will tell me colleagues. A few minutes later someone came over to take our drinks order and when she asked what my partner would like to drink he stuttered a little and she said “have you forgot”. It took 20 minutes for the food to come out which was acceptable. However due to issues earlier in the night the overall experience was not acceptable. After we finished food we asked for the bill. We were then left waiting half an hour to receive the bill and I asked to pay. It concerns us who long we would have been waiting for the food and the bill had we not have asked. Overall very poor experience and we would not return again. We saw many complaints been made including our own. It’s a beautiful place but the service is ridiculous!
orela O. • 1 review
August 11, 2025
2/10My 70 year old mother was served 3 thighs of chicken in a stew tonight, which were completely UNCOOKED. The manager was unapologetic and she tried to blame my mother for not speaking up sooner about them giving her UNCOOKED chicken. We were all completely disgusted by the entire situation.
Sarah P. • 1 review
August 3, 2025
10/10Waaow, this place is really something special! The food, the drinks, the looks of the restaurant and the service is totally amazing! They are really patient with children and the children really lived there bunny pizza! They don't rush anything and they take there really there time for you!
James V. • 1 review
July 27, 2025
6/10Lovely place very romantic setting the food was very bland tbh. Had to ask for parmigiano for our main dishes which slightly added to the flavour. Certainly wouldn't recommend.
Rick M. • 1 review
July 17, 2025
5/10It was just not that nice. The pizzas were pretty bland with not much toppings on them. Had high hopes for those but felt you could have got better from one of the many local takeaways. My wife’s pasta dish resembled a thick soup.
Thiepa B. • 2 reviews
June 8, 2025
5.5/10The vibe was great
Gísli S. • 1 review
June 17, 2025
2.5/10Everything
Fiore Tenerife • Owner
🌼 Thank you for sharing your rating, Gisli. We’re truly sorry your experience didn’t reach the level of joy and care we aim to offer 💐 Our team works every day with dedication and passion, though sometimes we may fall short of expectations. We would love to hear what we could improve, so that if you ever choose to return, we can surprise you with the full experience we dream of creating: a garden of flavors, kindness, and emotions ✨ Sending you a warm hug, and always here for you 🌸
Marc M. • 1 review
June 12, 2025
3/10Upon arrival, the staff working here were all so grumpy looking and we did not feel welcomed at all. The lady who met us at the door didn't even smile or say hello. The customer service from all staff members was less than poor. After getting our table, it was 15 to 20 minutes before someone came to take our order. In fact, people who came in after us, had their orders taken while we were sitting there still waiting. The food once it did come wasn't overly exciting. My partner had the carbonara which was cold when it came out. And I had the pepperoni pizza which was not cut. I raised this with a staff member and they said one moment, and never returned to us. So we eventually started eating regardless of temperature and I had to eat the pizza with a knife and fork which was a challenge. The flavour of the food was decent. It is a shame these other factors let it down so much. Our biggest let down was customer service from all staff members.
-Michelle -. • 1 review
June 10, 2025
8/10The restaurant was lovely , service from staff great . I was slightly disappointed with the food came out bit too quick. Felt like it was precooked. My lasagna definitely wasn’t made fresh nor was the free range chicken Alla - chicken wasn’t breast which was expecting it was 3 chicken drumsticks which were cold.
Jackie C. • 1 review
June 1, 2025
4/10We called into the restaurant the day before to let them know that we would be celebrating a birthday at our booking. We were told that they would make it special. We ordered our meal and let the waiter know that we'd be ordering deserts instead of starters. Main meals came and we enjoyed them. No one came and asked if we'd like to order desserts, and in the end we just asked for the bill. This was slamed down at the end of our table by the waitress. We spoke to someone on the way out about them " making it special" and apparently it wasn't noted on the booking.
Fiore Tenerife • Owner
Jackie, thank you for taking the time to share your experience 🌼 We’re truly sorry that your special celebration didn’t receive the attention it deserved. A birthday should always feel joyful and cared for, and it’s disappointing to know that this moment wasn’t as memorable as we hoped 💐 Clearly, there was a miscommunication regarding your booking, and we regret the missed opportunity to make your evening more personal and attentive. We’ve taken note of your comments to ensure we improve how we prepare for special occasions, so each guest feels seen and celebrated from start to finish ✨ Thank you again for your honest feedback — we hope that one day you’ll give us another chance to offer you the warm and thoughtful experience you deserved 🌸 Warm regards.
Marty D. • 1 review
May 21, 2025
8/10food was nice, nice setting. The staff where very friendly but very busy.
Fiore Tenerife • Owner
Marty, thank you for your kind words! 🌼 We’re so happy you enjoyed the food and our pretty setting — and we truly appreciate your understanding and kindness toward our team 💐 Even on our busiest days, we always aim to make everyone feel special and cared for. We’d love to welcome you back soon for an even smoother and more relaxed experience 🌸 Warm hugs and see you soon!
Jed B. • 1 review
May 15, 2025
10/10Our server was brilliant I can’t remember his name but he had glasses was very professional and attentive the girl who greeted and seated us was also very freindly and helpful food was 10/10 service was 10/10
Fiore Tenerife • Owner
Jed, what a wonderful message! 🌼 We’re so happy you had such a perfect experience — your kind words about our team, both the gentleman with glasses and the lovely hostess, mean the world to us 💐 Knowing that you gave both the food and service a 10/10 truly makes our hearts bloom ✨ Come back soon — we’ll be here, ready to welcome you with smiles and a table full of joy! 🌸 Warmest hugs and see you soon!
neville M. • 2 reviews
May 17, 2025
10/10Very good service polite staff and the food was really good
Fiore Tenerife • Owner
Neville, how lovely to hear! 🌼 We’re so glad you enjoyed the food and felt well taken care of by our kind and polite team 💐 Every guest deserves to feel special here, and your words truly mean a lot to us. Hope to see you again soon for more delicious moments in our little garden of emotions 🌸 Warmest wishes!
Charly K. • 2 reviews
May 11, 2025
4/10We visited here whilst on holiday the first visit was good so we decided near the end of the holiday to visit again What a disappointment the lady on front of house seemed to have a slight attitude and wasn’t welcoming at all, starter was very good but it was Italian meats and cheeses, the main was a complete let down had to wait for ages to get Parmesan cheese for my pasta (asked 4 times) by which time it was as cold, my husbands lasagne and was tasteless very poor ! We told the manager how we felt but he didn’t seem to care! The restaurant Savage which seems to share the bar so we assume linked is far better, they could teach them a lesson especially the front of house We definitely will not be coming back
Fiore Tenerife • Owner
Dear Charly, We’re truly sorry to hear that your second visit didn’t live up to the warm and welcoming experience we always aim to provide 💐 What you describe is not at all the standard we hold ourselves to — from the service at the door to the delay with your meal, we sincerely apologize. We especially regret that your concerns shared with the manager didn’t feel heard — your feedback is valuable and we’re already looking into what happened to ensure it doesn't repeat. We know we can’t undo your disappointment, but we would genuinely love a chance to make things right, should you ever consider returning in the future 🌼 With sincere apologies, Warm regards 🌸
Charlotte E. • 1 review
May 10, 2025
2/10Woman manager all dressed in black with blonde pony tail is so rude to customers. Horrible place that makes people cry due to their own ego. Waited nearly 2 hours for our first plate because the order didn’t get to the kitchen. Lots of reviews about how rude the staff are - there is one man who runs around and does all of the orders / drinks / setting up while the women just stand around judging others.
Fiore Tenerife • Owner
We are truly sorry for the distress and frustration you experienced during your visit. What you’ve described is completely unacceptable and does not reflect the values or standards we stand for at Fiore. No guest should ever feel disrespected or ignored, and certainly never so upset by a team member’s behavior. The delay in your meal, coupled with a lack of proper communication and professionalism, is something we take very seriously. We are actively investigating what happened that evening and addressing it directly with the staff involved. Thank you for speaking up. We know words can’t undo the experience, but we are committed to learning from it and ensuring that no one ever feels this way again at our restaurant.
Tania W. • 1 review
May 3, 2025
10/10
Amazing food , friendly service, atmosphere such a pretty setting
Fiore Tenerife • Owner
Tania, what a sweet message! 🌼 We’re over the moon to know you enjoyed the food, the friendly service, and the charm of our floral setting — we pour so much love into every corner to make it feel like a little dream 💐 Thank you for sharing your lovely words. Can’t wait to welcome you back for more delicious and beautiful moments! Big hug and see you soon! 🌸
Carol L. • 1 review
April 30, 2025
6.5/10Have been at this restaurant many times previously & had a wonderful dining experience. This CANNOT be said for my recent meal. Average pre frozen meals that were NOT very appetising. The only thing that has not changed are the Beautiful surroundings. Will not be dining here again any time soon.
Fiore Tenerife • Owner
Carol, we’re truly sorry to read this 🌼 It means a lot that you've visited us many times before, which makes it even more painful to know that your most recent experience didn’t reflect the warmth and quality we always strive for 💐 We sincerely apologize if the food did not meet your expectations — this isn’t the impression we ever want to leave. Your feedback is being taken very seriously and will be shared with our kitchen team for immediate review. We’d love the opportunity to welcome you back in the future and show you that your past wonderful experiences weren’t a coincidence ✨ With heartfelt apologies, Warm regards 🌸
Ursula O. • 1 review
April 19, 2025
9/10The decor and food were lovely. Welcoming girl at entrance very nice. Young beautiful waitress was very disinterested in her job, waked around looking out at the street. When tried together her attention she turned her back. Once caught her attention she held up her finger, like scolding a child to say one minute. Waitresses and even waiter not so attentive. Waiter very attentive serving the bill and helping me understand about service charge. We went twice as my family loved the food and the decor! We all enjoyed the meals there!
Ian W. • 1 review
April 13, 2025
2/10Meal was very slow coming out, our elderly mother didn’t get her until we had all finished and when it come out it was burnt, wrong drinks order, the blonde waitress was very rude to the point she started arguing with my sister over bringing her the wrong drink. Only thing that’s saved the night was that the food was delicious, but the staff need sacking
Fiore Tenerife • Owner
We’re truly sorry to hear this, Ian 🌸 What you described does not reflect the experience we want anyone to have at Fiore—especially during a family dinner. Waiting so long for food, receiving the wrong drinks, and feeling disrespected by a member of our team is unacceptable, and for that, we offer our most sincere apologies. We take your feedback very seriously and are already reviewing what happened internally. Our goal is always to make every guest feel cared for, and it’s clear we missed that completely in your case. We’re grateful that you still found the food delicious, and we genuinely hope you might consider giving us another chance to offer you the full experience you truly deserve 🌼
Maureen D. • 1 review
March 23, 2025
7/10We have been to Fiore many times last year. The restaurant is lovely to look at but this year it was very cold. The side screen were not in use so we were cold. I had the sea bass which was lovely but was not enough. It needed potatoes or something filling with it. The staff and service was as good as ever.
Fiore Tenerife • Owner
Thank you so much for sharing your experience, Maureen 🌸 It means a lot to us that you chose to return to Fiore after so many previous visits, and we’re truly grateful for your continued trust. We’re sorry to hear that the space felt cold this time—we’ll take your comment about the side screens seriously, especially during cooler evenings. And we appreciate your note about the sea bass portion; it helps us reflect on how to better balance each dish. Most of all, we’re happy to know that the service and staff lived up to your expectations once again. We'd love to welcome you back soon—this time with the warmth and fullness you deserve, both in atmosphere and on the plate 🌼
Clare B. • 2 reviews
March 13, 2025
10/10
Lovely Restaurant with an amazing decor. We had the Bruschetta for starters and then the sea bass for main which I would throughly recommend. Excellent service with friendly staff! Thank you
Viktoría S. • 1 review
March 5, 2025
9/10This restaurant is an absolute gem, offering an exquisite dining experience with a stunning ambiance. The gnocchi and lasagna I tried were both delectable. However, the service could be improved. It took a considerable amount of time for our waiter to take our order (about 20-30 minutes) and another 20-30 minutes to bring the bill after we politely requested it twice.
Clodagh C. • 1 review
February 19, 2025
2/10I have had nicer microwave meals from Tesco. The lasagna was mushy and had 0 flavour. We had to leave our cocktails behind as we could not even drink them. The bruschetta was bland and unseasoned. Overall quite a terrible experience at this restaurant.
Fiore Tenerife • Owner
We’re truly sorry that your experience with us was so disappointing. When someone leaves with such a strong sense of dissatisfaction—from the flavor of the food to the quality of the drinks—it’s clear that we’ve failed to meet even the most basic expectations, and that is not something we take lightly. Your feedback has been shared directly with both our kitchen and bar teams so we can thoroughly review what went wrong. Each guest deserves quality, care, and enjoyment—and we regret that you didn’t find any of that during your visit. Thank you for taking the time to be honest with us. While we understand your decision not to return, we will keep working hard to ensure future guests have a much better experience.
Gary F. • 1 review
February 14, 2025
5.5/10When you book a table at certain time expect table to be ready food all over floor under table food average service very slow
Lucinda T. • 1 review
January 31, 2025
6/10Food was awful uncooked pasta and over cooked lamb, staff said they are aware that the lamb isn’t good and will be having a meeting with the chef
E F G. • 1 review
January 12, 2025
10/10The setting lovely. The food was very good. We also had great service. A reasonably priced restaurant to eat at.
Ian R. • 1 review
January 2, 2025
10/10We had good reports of this place and were not disappointed. Food was tasty, well presented and was plentiful. House wine was nice too. Really nice decor and pleasant surroundings without costing the earth. Would recommend
Carol B. • 1 review
January 1, 2025
4/10Worst service ever - manager who didn’t care and more interested in getting as many customers as possible through the door even though the staff were already struggling to cope. Wouldn’t return.
Fiore Tenerife • Owner
We’re genuinely sorry for how you felt during your visit. It’s incredibly disheartening to know that instead of feeling cared for, you felt overlooked—and that’s something we take very seriously. When the restaurant is busy, it should never come at the cost of attention, warmth, or service. What you experienced is not the Fiore we aim to be. We’re already working to better balance the flow of guests with the capacity of our team, so no one feels like just another table. Thank you for being honest, even when it’s difficult. We truly regret that we let you down, and we’d love the chance—one day—to welcome you back and show you how much better we can do when every guest is truly seen.
Ivan B. • 5 reviews
December 30, 2024
9/10Great place to enjoy traditional Italian food.
Charlotte C. • 17 reviews
November 19, 2024
8/10
Nice dinner
Nicola C. • 1 review
November 8, 2024
8/10Food was delicious. However pasta portion sizes were a bit small. The service was slow but it was a very busy night and staff were still very friendly .
Gemma Y. • 1 review
October 30, 2024
10/10Delicious food & cocktails combined with the beautiful decor made it a wonderful evening, thank you.
Riccardo G. • 1 review
October 17, 2024
4/10The Service was terrible.
Fiore Tenerife • Owner
We’re truly sorry you were left with that feeling. When someone says, simply, "the service was terrible," it hits us hard—because we know it means we didn’t make you feel cared for, and that’s exactly what we’re here to do. This isn’t how we want anyone to experience Fiore, and we really wish your visit had been different. If you’d be willing to share more about what went wrong, we’d be so grateful—it helps us grow and make sure no one else walks away feeling the same. We hope that, one day, you might let us try again and give you the attention and kindness you deserved from the start. 💛
Gary G. • 1 review
October 22, 2024
10/10
Booked for a surprise 18th Birthday. Service was brilliant the food was fantastic. The restaurant was absolutely stunning. And to finish it all off the staff sung happy birthday and gave the birthday girl a free dessert. Brilliant all round. Definitely recommend.
Alistair M. • 1 review
October 15, 2024
8.5/10We had been before so knew what to expect. Only 1 slight issue. One the main course I selected had run out but it was only 6.30pm. I was disappointed.
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