Reviews - Flamel Restaurant
Reviews
9of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Denisse E. • 1 review
July 1, 2025
7.5/10My favorite part was the mixology courses. The food was also very good but the service was lacking. It took about 45 minutes just for them to bring us the next meal, or even the check.
Flamel Restaurant • Owner
Dear Denisse, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the mixology courses and appreciated the quality of the food. We sincerely apologize for the delays in service you encountered. Please rest assured that we are committed to providing our guests with attentive, professional, and courteous service at all times. While wait times can occasionally be longer during busy periods, we always do our utmost to ensure every guest receives the care and attention they deserve. We truly value your feedback, as it helps us continue to improve. We hope to have the pleasure of welcoming you again for an even smoother and more enjoyable experience. Warm regards, Carlo Fontana, GM
Carlo N. • 2 reviews
July 12, 2025
9.5/10Very good Food and Drinks!! was a pleasant evening. Sure will come back
Flamel Restaurant • Owner
Dear Carlo, Thank you sincerely for your kind review. We are delighted to know that you had a pleasant evening at FLAMEL and that both our food and drinks met your expectations. It is always a great pleasure to welcome guests who appreciate the care and passion we put into our work. Your intention to return is the best compliment we could receive. We look forward to welcoming you again soon for another memorable experience. Best regards, Carlo Fontana, GM
Theresa R. • 1 review
June 24, 2025
10/10Incredible cocktails and fresh homemade pasta!
Flamel Restaurant • Owner
Dear Theresa, Thank you so much for your kind words! We're delighted to hear you loved our cocktails and fresh homemade pasta. It's wonderful to know our passion for quality and flavor came through. We look forward to welcoming you back for another memorable experience soon! Best regards Carlo Fontana, GM
Philip K. • 1 review
June 19, 2025
9/10The food was extremely well prepared and served. The waiters were friendly and very efficient. I can’t think of anything which was less than good. Thank you for a lovely evening.
Flamel Restaurant • Owner
Dear Philip, Thank you sincerely for your kind words. We're delighted to know that you enjoyed the quality of our food and appreciated the service provided by our team. Your feedback is truly rewarding and motivates us to continue delivering memorable experiences. It was a pleasure to have you with us, and we hope to welcome you back soon for another lovely evening. Best regards Carlo Fontana, GM
Helena S. • 1 review
June 17, 2025
10/10Fantastic! The food was delicious, the staff wonderful and the ambiance great. It was such a treat that we went back a few days later. We had the asparagus, beef tartare, branzino and angus beef. Each dish was delicious and looked beautiful. The cook clearly knows what he is doing. We can highly recommend this restaurant!!
Flamel Restaurant • Owner
Dear Helena, Thank you so much for your fantastic review! We’re truly delighted to hear that you enjoyed your experience so much that you came back a few days later, that means the world to us. It’s wonderful to know you loved each dish, from the asparagus to the Angus beef, and we’ll be sure to pass on your kind words to our chef and team. We really appreciate your recommendation and look forward to welcoming you back again soon! Best regards Carlo Fontana, GM
Stephen O. • 4 reviews
June 17, 2025
9/10Amazing food. Great location. Not too noisy. Very busy at times that impacted on service.
Flamel Restaurant • Owner
Dear Stephen, Thank you sincerely for sharing your impressions following your recent experience at FLAMEL. We are pleased to know that you appreciated the quality of our cuisine, the central location, and the pleasant atmosphere. We regret to hear that service may have been affected during particularly busy moments. Please rest assured that our team is constantly committed to offering attentive and personalized service, and your feedback is extremely valuable to us in our ongoing efforts to improve. At FLAMEL, we take great pride in caring for the needs of our valued guests, and we hope to have the pleasure of welcoming you again soon for an even more seamless and enjoyable experience. Best regards, Carlo Fontana, GM
Maciej K. • 13 reviews
June 7, 2025
10/10Their tasting menu it top-notch!
Flamel Restaurant • Owner
Dear Kerlin , Thank you very much for your kind and positive review. We are truly pleased to hear that you enjoyed our tasting menu and that the experience met your expectations. Our team works with passion and great attention to detail to offer carefully crafted dishes, highlighting high-quality ingredients and surprising flavor combinations. Knowing that our efforts were appreciated is a great source of satisfaction for us. We sincerely hope to have the pleasure of welcoming you again soon and offering you another equally delightful gastronomic experience. Best regards, Carlo Fontana, GM
Dora K. • 1 review
June 7, 2025
7/10Food not special at all..
Flamel Restaurant • Owner
Dear Dora, Thank you for leaving your kind feedback regarding your experience at FLAMEL Restaurant. However, we are surprised to hear that you did not enjoy our cuisine. During your visit, no negative feedback was given regarding the dishes served, which unfortunately prevented us from doing anything to remedy the situation. The opinions of our valued customers are important to us and help us understand how to improve both our cuisine and our service. If you would like to visit us again, we would be delighted to have a second chance to show you how talented we are. Best regards, Carlo Fontana, GM
Roger H. • 5 reviews
May 20, 2025
6.5/10I ordered the galletto but was served the gnocchi. Upon my complaint the waitress apologized and finally arrived with the correct dish, but my friends were already halfway through their meal. I felt more importance was given to the presentation of the dishes then to the actual taste. However the service was rapid and friendly and as an excuse for the mishap we were offered free coffee and petit fours, which was nice.
Flamel Restaurant • Owner
Dear Roger, We are truly sorry for the inconvenience that occurred during your order and fully understand how unpleasant it can be. We’re pleased that our team acted promptly to resolve the issue and that you appreciated our small but heartfelt gesture of apology. Feedback like yours is extremely valuable to us: it helps us improve continuously and reminds us how essential it is to offer not only a balance of flavor and presentation, but also smooth and attentive service. We also appreciate your kind words about the friendliness and efficiency of our staff. We hope to have the pleasure of welcoming you back soon for an experience that meets your expectations in every way. Best regards, Carlo Fontana, GM
CARLA A. • 1 review
May 20, 2025
10/10
Perfect!
Flamel Restaurant • Owner
Dear Carla, Thank you so much for your perfect rating! We truly appreciate your kind words and are delighted to hear that you had an exceptional experience with us. Your feedback motivates our entire team to continue delivering the highest quality service and memorable moments. We look forward to welcoming you again soon! Best regards Carlo Fontana, GM
Massimiliano G. • 2 reviews
May 13, 2025
8.5/10Nice food and excellent service.
Flamel Restaurant • Owner
Dear Mr. Massimiliano, We sincerely thank you for taking the time to leave your feedback and evaluation. We are very happy to know that you appreciated both our cuisine and the care of the service. Every guest gives us the opportunity to improve, and your words motivate us to keep raising the bar. We hope to welcome you back to the FLAMEL soon and give you an even better experience! Best regards Carlo Fontana, GM
Roy P. • 6 reviews
April 21, 2025
6.5/10Ribs were almost entirely fat, with no meat. Waiters were in the other room and didn’t come to check on us - we had to chase them. Nothing exceptional about the food, just well executed. The vibe was disappointing in the isolated room; it felt disconnected.
Flamel Restaurant • Owner
Dear Roy, Thank you sincerely for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We regret to learn that the ribs did not meet your expectations. Had you informed us during the meal, we would have been happy to offer you an alternative dish. We are also sorry to hear that the atmosphere felt cold or distant — our aim is always to provide attentive yet discreet service, in order to respect each guest’s pace and preferences. We truly hope to welcome you again and offer you an experience more in line with your expectations. Best regards, Carlo Fontana
Oliver B. • 32 reviews
April 18, 2025
10/10Excellent!
Flamel Restaurant • Owner
Dear Oliver, We're absolutely thrilled to hear that your experience at Restaurant FLAMEL exceeded your expectations! Our team pours passion into every detail, every day, to craft memorable moments — and knowing that we succeeded truly means the world to us. Thank you, from the bottom of our hearts, for your perfect score. We can’t wait to welcome you back soon for another unforgettable journey through flavor. Best regards Carlo Fontana, GM
Christina B. • 16 reviews
March 28, 2025
7/10Some highs, some lows with this restaurant - the atmosphere on a Friday night was hectic. While the grissini were good, the bread was mediocre. The first dish, artichoke and egg, was nice but underseasoned and the artichoke too stringy to work with the creamy egg and sbrinz. Considering the hefty price tag, I was underwhelmed. The ravioli del plin was good, albeit not stellar, in terms of taste. Again the portion was very small. The rabbit lasagne on the other hand was delicious, and the pork cheek with spring onions a delight! To sum it up, there are better places to eat in Lugano, but it was not a total let down, and I would return for lasagna and pork cheek.
Flamel Restaurant • Owner
Dear Christina, We sincerely thank you for sharing your experience with us. We are happy that you enjoyed the rabbit lasagna and pork cheek, as these are dishes we highly focus on, thanks to the care we put into selecting fresh and high-quality ingredients. Regarding your comment about the artichoke dish with egg, it is one of our most appreciated dishes, and until now, we hadn't received any negative feedback. We are sorry that it did not meet your expectations in terms of texture and seasoning. However, during the evening, we did not receive any similar feedback, and in fact, many compliments were made about our dishes. Nonetheless, we will take your opinion into account and share it with our kitchen team to improve further. We are still pleased that other dishes from our menu met your approval, and we hope to welcome you again soon to offer you an even more satisfying experience. Best regards, Carlo Fontana
Aleksandras S. • 1 review
February 25, 2025
10/10Very good staff and amazing food. 10 out of 10
Flamel Restaurant • Owner
Dear Aleksandras, Thank you so much for your wonderful review! We are absolutely delighted that you enjoyed both our team and the food. Every day, we are dedicated to offering a unique and high-quality experience, and knowing that we were able to meet your expectations fills us with pride. Your kind words and support truly mean the world to us. We look forward to welcoming you back soon and providing you with another memorable experience. Once again, thank you for sharing your feedback! Best regards Carlo Fontana, GM
Alexandar A. • 1 review
January 17, 2025
10/10Fantastic Food and Great staff, would recommend!
Flamel Restaurant • Owner
Dear Alexandar, thank you very much for the wonderful 10/10 rating of our FLAMEL Restaurant and thank you for sharing your experience. The satisfaction of our customers is a priority and your words inspire us to always do better by giving us a wonderful boost of energy. We look forward to welcoming you back soon, with lots of news for the new season. Best regards Carlo Fontana, GM
Fan W. • 50 reviews
October 12, 2024
10/10
food was good, friendly staff nice service
Flamel Restaurant • Owner
Dear Mr. Disfaney, thank you for your excellent evaluation and for having chosen our FLAMEL Restaurant during your visit to Lugano. We are happy to know that you enjoyed our menu and the kindness of our staff. We do our best to satisfy our guests and it is important for us to know that you appreciated it. We look forward to seeing you soon for another visit and to share with you lots of great news about the new season. Best regards Carlo Fontana, GM
David P. • 1 review
September 30, 2024
3/10Some of the worst food and flavor combinations I have ever experienced.
Flamel Restaurant • Owner
Dear David, thank you for choosing our restaurant FLAMEL and for sharing your feedback with us. We are very surprised by your comment, as after checking with the team who attended your dinner, it seems that all the dishes were consumed without any negative comments from you. We are aware that we cannot satisfy everyone's taste, but from your review it seems that nothing was to your liking. If only you had said something, or sent a dish back, we could have given you an alternative and given you a completely different experience. In thanking you for being our guest, we thank you for giving us your opinion and we send you our best regards. Carlo Fontana, GM
Alan B. • 2 reviews
September 30, 2024
8/10
Small menu so not suitable for "fussy" eaters. We enjoyed an excellent meat ravioli that the cook graciously split into 2 portions in advance. Main course was fish, perfectly prepared, and I ordered the vegetarian eggplant which was quite exceptional. By combining the 2 dishes 50/50, we created the perfect meal. Dinner for 2 incl. a glass of wine was CHF 134 excl. dessert and coffee.
Flamel Restaurant • Owner
Dear Alan, thank you for choosing Restaurant FLAMEL and for writing your nice review. Feedback from our guests is valuable to us and we are sorry that you found our menu small. However, we would like to point out that our menu includes a wide choice of dishes, as well as two chef's tasting menus and a vegetarian tasting menu. We know that we cannot always meet the tastes of all our kind guests, which is why we also offer off-menu alternatives if requested. We are happy to hear that the dishes you enjoyed were appreciated and that the combination of the dishes you ordered created a perfect dinner. We hope you will have the opportunity to return soon, we are working on the autumn menu, and we are sure it will amaze you. Best regards Carlo Fontana, GM
Lauren W. • 10 reviews
September 21, 2024
9.5/10
Amazing good and attentive and friendly staff. Plus creative, clean cocktails
Flamel Restaurant • Owner
Dear Lauren, Thank you so much for your perfect review! We are very happy that you enjoyed your experience at FLAMEL and our cocktails. Your appreciation of our service and friendly staff is a great motivation for us. We look forward to seeing you again, we are preparing many novelties for the autumn season which we look forward to having you experience. Best regards Carlo Fontana, GM
Lindsay W. • 3 reviews
September 5, 2024
5/10Chicken was completely overcooked and food more style than substance. Overpriced and wouldn’t recommend.
Flamel Restaurant • Owner
Dear Lindsay, thank you for being a welcome guest in our FLAMEL restaurant. We are sorry to read that your experience was not a very positive one, especially since during your dinner we did not pick up on your dissatisfaction, even after asking how the evening was progressing. The dishes were finished and no complaints were made. Feedback from guests is useful precisely to see if something went wrong. If you would like to visit us again and give us a second chance, we would be happy to have you as our guest again and show you what we are capable of. Best regards Carlo Fontana, GM
Jonathan C. • 6 reviews
August 13, 2024
10/10Great food, great service and one of the best Hugo cocktails I’ve had. Thank you
Flamel Restaurant • Owner
Dear Jonathan, thank you for choosing us and thank you for your wonderful review. We are happy that you had your best Hugo and that you enjoyed our food and service. Your compliments are very much appreciated and we hope you will visit us again soon. We look forward to seeing you again at FLAMEL! Best regards Carlo Fontana, GM
Nicolette S. • 7 reviews
August 2, 2024
10/10Everything was amazing! The service was impeccable yet friendly. The food, outstanding. Our favorite in Switzerland.
Flamel Restaurant • Owner
Dear Nicolette, Thank you very much for your beautiful review. It is a pleasure to know that our Restaurant FLAMEL is your favourite in Switzerland. Don't forget us and come back soon, we are preparing many nice novelties for the new season. Best regards, Carlo Fontana, GM
Harald M. • 30 reviews
July 15, 2024
10/10
+2Excellent Service - Good Atmosphere - 5 out of 6 courses very good - 1 Good … strong recommendation
Flamel Restaurant • Owner
Dear Harald, thank you for choosing Restaurant FLAMEL and for letting us have your excellent feedback. The satisfaction of our kind guests is really important to us and we are happy to hear that your experience was so positive. Hoping to see you again soon, we take this opportunity to extend our warmest regards. Carlo Fontana, GM
Nataliya Y. • 2 reviews
June 25, 2024
8.5/10An excellent place. Very good tasting menu and truly wonderful cocktails. Highly recommended.
Flamel Restaurant • Owner
Dear Nataliya, thank you for choosing FLAMEL Restaurant and for writing your valuable feedback. We are very happy that you enjoyed both our Chef's cuisine and our Mixology cocktails. Please come back and visit us again soon, we are waiting for you with lots of great news. Best regards Carlo Fontana, GM
Ilan T. • 2 reviews
June 1, 2024
10/10the place is beautiful the food very tasty and the service excellent
Flamel Restaurant • Owner
Dear Ilan, thank you for the splendid evaluation of your experience in our FLAMEL. We value feedback from our kind guests and your comment gives us a wonderful boost of energy. Please visit us again soon, we are working on lots of new things for the new season. Best regards Carlo Fontana, GM
Hans P. • 1 review
May 27, 2024
9.5/10Very good food specially the chichen in 3 services but also the banana dessert Very nice wine by the glass
Flamel Restaurant • Owner
Dear Hans, thank you for choosing our Restaurant FLAMEL and thank you for your wonderful feedback. We are happy to hear that you enjoyed our cuisine and wine selection. Your comment repays us for our daily efforts to make our kind customers' experience unique and fills us with joy. We look forward to you coming back to visit us. We look forward to seeing you with lots of novelties for the next season. Best regards Carlo Fontana, GM
Roberta M. • 10 reviews
May 11, 2024
10/10The restaurant is definitely worth it, top quality food with a high level of service. You can enjoy either a very romantic dinner or a special moment with friends or family.
Flamel Restaurant • Owner
Dear Roberta, thank you for choosing FLAMEL Restaurant and thank you for your wonderful words. It makes us happy to know that you enjoyed our cuisine, service and atmosphere. In the hope that you will visit us again soon, we look forward to seeing you again in the future. Best regards Carlo Fontana, GM
Sikiu S. • 1 review
April 16, 2024
5/10Really it does not match in my opinion the Michelin rank, fron several dishes only a fish was really well cooked, a chicken pollo was not cooked well inside you see red blood , the terrine was disapointed
Flamel Restaurant • Owner
Dear Sikiu,thank you for being a welcome guest at FLAMEL.We are sincerely surprised by your review, as we are used to ask the liking of the dishes during the service and nothing was ever brought to our attention.We know that all the dishes you ordered were eaten in full(only the side dish remained in part)and we never had the feeling of your dissatisfaction.Regarding the chicken,it is important to say that we offer a high-quality,farm-raised Swiss chicken,which is cooked low temperature and the pinkish near the bones does not mean that the chicken is not well cooked.As for the terrine, we wish you had reported us your disliking and we would have certainly offered you and alternative dish.We know that there is always room for improvement,at the same time we are aware of the quality we serve and know how increasingly difficult and challenging it is to satisfy everyone's tastes.We are sorry we were not able to fulfill your high expectations.Thank you once again for your feedback.Best regards,Carlo Fontana, GM
Eduardo N. • 45 reviews
March 14, 2024
7.5/10Overrated.
Flamel Restaurant • Owner
Dear Mr Netto, thank you for being a welcome guest at the FLAMEL restaurant. We are very sorry to read your comment, as there was nothing during dinner to suggest that you did not enjoy certain courses, however we fully understand that although we offer a menu with a wide choice of dishes, we cannot satisfy everyone's taste. Regarding value for money, which you judged to be high, you opted for a four-course tasting menu with wine pairings, the cost of which is indicated on the menu. We would like to point out that the prices are absolutely in line with restaurants of a similar category in the city centre and with similar characteristics to ours. In renewing our thanks for being our guests, we take this opportunity to extend our Best Regards. Carlo Fontana, GM
Shehzad L. • 1 review
March 4, 2024
10/10They were so sweet!
Flamel Restaurant • Owner
Dear Shehzad, thank you for choosing the FLAMEL restaurant and for your excellent evaluation of your experience. We look forward to seeing you again soon with lots of news. Best regards Carlo Fontana, GM
Eric B. • 1 review
December 27, 2023
10/10We wanted a memorable meal in Lugano and we got it with Flamel!. I took my family there mid week and it was exactly what I was hoping for in terms of ambiance: elegant, but not stuffy or pretentious with a good amount of other diners mid-week so it was not empty. The service was very attentive and our waiter had excellent recommendations for us. Last but not least, the food was exceptional. The homemade pasta was perfect, the sauces/accompaniments we very creative and the desert was heavenly! I highly recommend it.
Flamel Restaurant • Owner
Dear Eric, thank you for writing this beautiful comment and for choosing Restaurant FLAMEL. The satisfaction of our kind guests is really important to us and your compliments fill us with happiness and satisfaction. Please come back to visit us soon, we are waiting for you! Best Regards Carlo Fontana, GM
Michael S. • 2 reviews
December 2, 2023
9.5/10We had a set menu from the chef. The dishes were very creative and portions appropriate. Very nice restaurant in Lugano!
Flamel Restaurant • Owner
Dear Michael, Thank you for choosing Restaurant FLAMEL and for writing your nice review. It makes us happy to know that you enjoyed our dishes and ambience. We look forward to your return visit, we expect you soon. Best regards Carlo Fontana, GM
Amy G. • 1 review
October 7, 2023
8/10Dinner at the restaurant since we were staying at hotel. Wheat bread was tasty, but breadsticks tasted stale. Cauliflower and artichoke appetizer was quite good, but a couple and their dog were sat near us and that was not good for ambience or hygeine. Pumpkin autumn main dish was actually good but just overpriced in my opinion.
Flamel Restaurant • Owner
Dear Amy, Thank you for your comment and we are sorry to read that your experience was not entirely positive. Regarding breadsticks, we would like to point out that they are prepared daily in our kitchen to maintain their fragrance and taste, but we know that the perception of flavours is different for everyone. As far as the prices of our main dishes are concerned, following a market survey we can tell you that we are absolutely in line with those of restaurants of the same category in Lugano. We would also like to inform you that our hotel and restaurant are pet friendly and four-legged friends are always welcome. We guarantee hygiene and cleanliness, thanks to our maintenance team that sanitises all rooms daily, with deep cleaning, in respect of all our kind guests. In thanking you once again for choosing us and in the hope that you will return to visit us, we send you our warmest regards. Carlo Fontana, GM
William M. • 2 reviews
September 20, 2023
10/10Great food and fabulous wine. We had Veal, tartar and homemade pastas. Service was very quick, a smidge too quick is my only gripe. Overall lovely meal
Flamel Restaurant • Owner
Dear William, thank you for choosing the FLAMEL Bistrot and for writing your beautiful review. We are happy that our cuisine was to your liking and we hope you will visit us again soon. Best regards Carlo Fontana, GM
Christian W. • 1 review
August 25, 2023
10/10Excellent business lunch option offering high quality food and outstanding, professional service, at a central and convenient location in Lugano.
Flamel Restaurant • Owner
Dear Christian thank you for choosing us for your business lunch and for leaving your nice comment, we are happy that everything was to your liking. If you would like to visit us again, we would be delighted to welcome you with open arms! Best Regards Carlo Fontana, GM
Paulina P. • 1 review
August 26, 2023
10/10We tried the testing menu per recommendation of our waitress and it’s was amazing. We’ll definitely come back.
Flamel Restaurant • Owner
Dear Paulina Thank you for taking the time to share your wonderful feedback. We are happy that you enjoyed our tasting menu. We hope you will soon have the opportunity to return to Lugano, we look forward to seeing you at the FLAMEL Bistrot. Best regards Carlo Fontana, GM
Emily A. • 1 review
August 25, 2023
8.5/10
Beautifully prepared dishes and staff had good attention to detail when it can to the very long list of dietary restrictions and allergies for our table. We had the tasting menu for 4 and had 2 vegan and 2 vegetarian with multiple allergies to account for and they did a wonderful job. Every course was beautiful and tasty and the cocktails were also great!
Flamel Restaurant • Owner
Dear Emily Thank you for taking the time to write your nice review. We always do our best to make our guests' experience as positive as possible, from the first moment they walk through our door until the end of their dinner. Your satisfaction really means a lot to us and compliments like yours refresh us. We look forward to greeting you again soon. Best regards Carlo Fontana, GM
EDUARDO S. • 1 review
August 12, 2023
10/10Very good experience at Flamel. I took the four courses menu and it was excellent. Very friendly ambience and attentive staff. I highly recommend it.
Flamel Restaurant • Owner
Dear Eduardo, thank you for being a welcome guest at FLAMEL Bistrot and for leaving your beautiful review. We are happy that your experience was positive and hope that you will have the opportunity to visit us again soon. Best Regards Carlo Fontana, GM
Moana T. • 2 reviews
August 8, 2023
10/10
+2Excellent expérience. Food was creative and generous. Service was relaxed and adapted to our crowd. My guest said yum multiple time ! Yum yum :)
Flamel Restaurant • Owner
Dear Moana thank you for this nice review and the perfect grade. We are very happy that you and your guests enjoyed our FLAMEL Bistrot and hope that you will have the opportunity to visit us again soon, we look forward to seeing you soon! Best Regards Carlo Fontana, GM
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