Flamel Restaurant
Reviews
9of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Denisse E. • 1 review
July 1, 2025
7.5/10My favorite part was the mixology courses. The food was also very good but the service was lacking. It took about 45 minutes just for them to bring us the next meal, or even the check.
Flamel Restaurant • Owner
Dear Denisse, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the mixology courses and appreciated the quality of the food. We sincerely apologize for the delays in service you encountered. Please rest assured that we are committed to providing our guests with attentive, professional, and courteous service at all times. While wait times can occasionally be longer during busy periods, we always do our utmost to ensure every guest receives the care and attention they deserve. We truly value your feedback, as it helps us continue to improve. We hope to have the pleasure of welcoming you again for an even smoother and more enjoyable experience. Warm regards, Carlo Fontana, GM
Carlo N. • 2 reviews
July 12, 2025
9.5/10Very good Food and Drinks!! was a pleasant evening. Sure will come back
Flamel Restaurant • Owner
Dear Carlo, Thank you sincerely for your kind review. We are delighted to know that you had a pleasant evening at FLAMEL and that both our food and drinks met your expectations. It is always a great pleasure to welcome guests who appreciate the care and passion we put into our work. Your intention to return is the best compliment we could receive. We look forward to welcoming you again soon for another memorable experience. Best regards, Carlo Fontana, GM
Theresa R. • 1 review
June 24, 2025
10/10Incredible cocktails and fresh homemade pasta!
Flamel Restaurant • Owner
Dear Theresa, Thank you so much for your kind words! We're delighted to hear you loved our cocktails and fresh homemade pasta. It's wonderful to know our passion for quality and flavor came through. We look forward to welcoming you back for another memorable experience soon! Best regards Carlo Fontana, GM
Philip K. • 1 review
June 19, 2025
9/10The food was extremely well prepared and served. The waiters were friendly and very efficient. I can’t think of anything which was less than good. Thank you for a lovely evening.
Flamel Restaurant • Owner
Dear Philip, Thank you sincerely for your kind words. We're delighted to know that you enjoyed the quality of our food and appreciated the service provided by our team. Your feedback is truly rewarding and motivates us to continue delivering memorable experiences. It was a pleasure to have you with us, and we hope to welcome you back soon for another lovely evening. Best regards Carlo Fontana, GM
Helena S. • 1 review
June 17, 2025
10/10Fantastic! The food was delicious, the staff wonderful and the ambiance great. It was such a treat that we went back a few days later. We had the asparagus, beef tartare, branzino and angus beef. Each dish was delicious and looked beautiful. The cook clearly knows what he is doing. We can highly recommend this restaurant!!
Flamel Restaurant • Owner
Dear Helena, Thank you so much for your fantastic review! We’re truly delighted to hear that you enjoyed your experience so much that you came back a few days later, that means the world to us. It’s wonderful to know you loved each dish, from the asparagus to the Angus beef, and we’ll be sure to pass on your kind words to our chef and team. We really appreciate your recommendation and look forward to welcoming you back again soon! Best regards Carlo Fontana, GM
Stephen O. • 4 reviews
June 17, 2025
9/10Amazing food. Great location. Not too noisy. Very busy at times that impacted on service.
Flamel Restaurant • Owner
Dear Stephen, Thank you sincerely for sharing your impressions following your recent experience at FLAMEL. We are pleased to know that you appreciated the quality of our cuisine, the central location, and the pleasant atmosphere. We regret to hear that service may have been affected during particularly busy moments. Please rest assured that our team is constantly committed to offering attentive and personalized service, and your feedback is extremely valuable to us in our ongoing efforts to improve. At FLAMEL, we take great pride in caring for the needs of our valued guests, and we hope to have the pleasure of welcoming you again soon for an even more seamless and enjoyable experience. Best regards, Carlo Fontana, GM
Maciej K. • 13 reviews
June 7, 2025
10/10Their tasting menu it top-notch!
Flamel Restaurant • Owner
Dear Kerlin , Thank you very much for your kind and positive review. We are truly pleased to hear that you enjoyed our tasting menu and that the experience met your expectations. Our team works with passion and great attention to detail to offer carefully crafted dishes, highlighting high-quality ingredients and surprising flavor combinations. Knowing that our efforts were appreciated is a great source of satisfaction for us. We sincerely hope to have the pleasure of welcoming you again soon and offering you another equally delightful gastronomic experience. Best regards, Carlo Fontana, GM
Dora K. • 1 review
June 7, 2025
7/10Food not special at all..
Flamel Restaurant • Owner
Dear Dora, Thank you for leaving your kind feedback regarding your experience at FLAMEL Restaurant. However, we are surprised to hear that you did not enjoy our cuisine. During your visit, no negative feedback was given regarding the dishes served, which unfortunately prevented us from doing anything to remedy the situation. The opinions of our valued customers are important to us and help us understand how to improve both our cuisine and our service. If you would like to visit us again, we would be delighted to have a second chance to show you how talented we are. Best regards, Carlo Fontana, GM
Roger H. • 5 reviews
May 20, 2025
6.5/10I ordered the galletto but was served the gnocchi. Upon my complaint the waitress apologized and finally arrived with the correct dish, but my friends were already halfway through their meal. I felt more importance was given to the presentation of the dishes then to the actual taste. However the service was rapid and friendly and as an excuse for the mishap we were offered free coffee and petit fours, which was nice.
Flamel Restaurant • Owner
Dear Roger, We are truly sorry for the inconvenience that occurred during your order and fully understand how unpleasant it can be. We’re pleased that our team acted promptly to resolve the issue and that you appreciated our small but heartfelt gesture of apology. Feedback like yours is extremely valuable to us: it helps us improve continuously and reminds us how essential it is to offer not only a balance of flavor and presentation, but also smooth and attentive service. We also appreciate your kind words about the friendliness and efficiency of our staff. We hope to have the pleasure of welcoming you back soon for an experience that meets your expectations in every way. Best regards, Carlo Fontana, GM
CARLA A. • 1 review
May 20, 2025
10/10
Perfect!
Flamel Restaurant • Owner
Dear Carla, Thank you so much for your perfect rating! We truly appreciate your kind words and are delighted to hear that you had an exceptional experience with us. Your feedback motivates our entire team to continue delivering the highest quality service and memorable moments. We look forward to welcoming you again soon! Best regards Carlo Fontana, GM
Massimiliano G. • 2 reviews
May 13, 2025
8.5/10Nice food and excellent service.
Flamel Restaurant • Owner
Dear Mr. Massimiliano, We sincerely thank you for taking the time to leave your feedback and evaluation. We are very happy to know that you appreciated both our cuisine and the care of the service. Every guest gives us the opportunity to improve, and your words motivate us to keep raising the bar. We hope to welcome you back to the FLAMEL soon and give you an even better experience! Best regards Carlo Fontana, GM
Roy P. • 6 reviews
April 21, 2025
6.5/10Ribs were almost entirely fat, with no meat. Waiters were in the other room and didn’t come to check on us - we had to chase them. Nothing exceptional about the food, just well executed. The vibe was disappointing in the isolated room; it felt disconnected.
Flamel Restaurant • Owner
Dear Roy, Thank you sincerely for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We regret to learn that the ribs did not meet your expectations. Had you informed us during the meal, we would have been happy to offer you an alternative dish. We are also sorry to hear that the atmosphere felt cold or distant — our aim is always to provide attentive yet discreet service, in order to respect each guest’s pace and preferences. We truly hope to welcome you again and offer you an experience more in line with your expectations. Best regards, Carlo Fontana
Oliver B. • 32 reviews
April 18, 2025
10/10Excellent!
Flamel Restaurant • Owner
Dear Oliver, We're absolutely thrilled to hear that your experience at Restaurant FLAMEL exceeded your expectations! Our team pours passion into every detail, every day, to craft memorable moments — and knowing that we succeeded truly means the world to us. Thank you, from the bottom of our hearts, for your perfect score. We can’t wait to welcome you back soon for another unforgettable journey through flavor. Best regards Carlo Fontana, GM
Christina B. • 16 reviews
March 28, 2025
7/10Some highs, some lows with this restaurant - the atmosphere on a Friday night was hectic. While the grissini were good, the bread was mediocre. The first dish, artichoke and egg, was nice but underseasoned and the artichoke too stringy to work with the creamy egg and sbrinz. Considering the hefty price tag, I was underwhelmed. The ravioli del plin was good, albeit not stellar, in terms of taste. Again the portion was very small. The rabbit lasagne on the other hand was delicious, and the pork cheek with spring onions a delight! To sum it up, there are better places to eat in Lugano, but it was not a total let down, and I would return for lasagna and pork cheek.
Flamel Restaurant • Owner
Dear Christina, We sincerely thank you for sharing your experience with us. We are happy that you enjoyed the rabbit lasagna and pork cheek, as these are dishes we highly focus on, thanks to the care we put into selecting fresh and high-quality ingredients. Regarding your comment about the artichoke dish with egg, it is one of our most appreciated dishes, and until now, we hadn't received any negative feedback. We are sorry that it did not meet your expectations in terms of texture and seasoning. However, during the evening, we did not receive any similar feedback, and in fact, many compliments were made about our dishes. Nonetheless, we will take your opinion into account and share it with our kitchen team to improve further. We are still pleased that other dishes from our menu met your approval, and we hope to welcome you again soon to offer you an even more satisfying experience. Best regards, Carlo Fontana
Aleksandras S. • 1 review
February 25, 2025
10/10Very good staff and amazing food. 10 out of 10
Flamel Restaurant • Owner
Dear Aleksandras, Thank you so much for your wonderful review! We are absolutely delighted that you enjoyed both our team and the food. Every day, we are dedicated to offering a unique and high-quality experience, and knowing that we were able to meet your expectations fills us with pride. Your kind words and support truly mean the world to us. We look forward to welcoming you back soon and providing you with another memorable experience. Once again, thank you for sharing your feedback! Best regards Carlo Fontana, GM
Alexandar A. • 1 review
January 17, 2025
10/10Fantastic Food and Great staff, would recommend!
Flamel Restaurant • Owner
Dear Alexandar, thank you very much for the wonderful 10/10 rating of our FLAMEL Restaurant and thank you for sharing your experience. The satisfaction of our customers is a priority and your words inspire us to always do better by giving us a wonderful boost of energy. We look forward to welcoming you back soon, with lots of news for the new season. Best regards Carlo Fontana, GM
Fan W. • 50 reviews
October 12, 2024
10/10
food was good, friendly staff nice service
Flamel Restaurant • Owner
Dear Mr. Disfaney, thank you for your excellent evaluation and for having chosen our FLAMEL Restaurant during your visit to Lugano. We are happy to know that you enjoyed our menu and the kindness of our staff. We do our best to satisfy our guests and it is important for us to know that you appreciated it. We look forward to seeing you soon for another visit and to share with you lots of great news about the new season. Best regards Carlo Fontana, GM
David P. • 1 review
September 30, 2024
3/10Some of the worst food and flavor combinations I have ever experienced.
Flamel Restaurant • Owner
Dear David, thank you for choosing our restaurant FLAMEL and for sharing your feedback with us. We are very surprised by your comment, as after checking with the team who attended your dinner, it seems that all the dishes were consumed without any negative comments from you. We are aware that we cannot satisfy everyone's taste, but from your review it seems that nothing was to your liking. If only you had said something, or sent a dish back, we could have given you an alternative and given you a completely different experience. In thanking you for being our guest, we thank you for giving us your opinion and we send you our best regards. Carlo Fontana, GM
Alan B. • 2 reviews
September 30, 2024
8/10
Small menu so not suitable for "fussy" eaters. We enjoyed an excellent meat ravioli that the cook graciously split into 2 portions in advance. Main course was fish, perfectly prepared, and I ordered the vegetarian eggplant which was quite exceptional. By combining the 2 dishes 50/50, we created the perfect meal. Dinner for 2 incl. a glass of wine was CHF 134 excl. dessert and coffee.
Flamel Restaurant • Owner
Dear Alan, thank you for choosing Restaurant FLAMEL and for writing your nice review. Feedback from our guests is valuable to us and we are sorry that you found our menu small. However, we would like to point out that our menu includes a wide choice of dishes, as well as two chef's tasting menus and a vegetarian tasting menu. We know that we cannot always meet the tastes of all our kind guests, which is why we also offer off-menu alternatives if requested. We are happy to hear that the dishes you enjoyed were appreciated and that the combination of the dishes you ordered created a perfect dinner. We hope you will have the opportunity to return soon, we are working on the autumn menu, and we are sure it will amaze you. Best regards Carlo Fontana, GM
Lauren W. • 10 reviews
September 21, 2024
9.5/10
Amazing good and attentive and friendly staff. Plus creative, clean cocktails
Flamel Restaurant • Owner
Dear Lauren, Thank you so much for your perfect review! We are very happy that you enjoyed your experience at FLAMEL and our cocktails. Your appreciation of our service and friendly staff is a great motivation for us. We look forward to seeing you again, we are preparing many novelties for the autumn season which we look forward to having you experience. Best regards Carlo Fontana, GM
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