Flamel Restaurant
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Reviews
9of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Pat M. • 42 reviews
February 23, 2026
3/10bland food
Flamel Restaurant • Owner
Dear Pat, Thank you for sharing your feedback. We’re truly sorry that your experience did not meet your expectations. The two dishes you chose are among our most popular and frequently enjoyed by many of our guests, so we regret that they didn’t appeal to your personal taste. We fully understand that flavor is subjective, and we appreciate your honest comments. Your feedback helps us continue improving, and we hope to welcome you again for a meal that delights your palate. Warm regards, Carlo Fontana, GM
Monica L. • 21 reviews
February 25, 2026
10/10
This isn’t my first time at Ristorante Flamel, and it never disappoints. The menu is impressive and offers a rich assortment of vegetarian options that are creative, flavorful, and clearly made with high-quality ingredients. Every dish feels thoughtful and beautifully balanced. What truly stands out, though, is the service: attentive, warm, and effortlessly professional. You genuinely feel pampered from start to finish. A place I’m always happy to return to in Lugano. I strongly recommend it!
Flamel Restaurant • Owner
Dear Monica, Thank you sincerely for your continued trust and for taking the time to share such a thoughtful review. It is truly rewarding to know that each of your visits to Flamel has consistently met your expectations and left you with such positive impressions We are especially pleased that you appreciated the creativity and quality of our vegetarian offerings. Our culinary team is dedicated to selecting excellent ingredients and crafting dishes that are refined, balanced, and full of character. Your recognition of this commitment is deeply appreciated. Your kind words regarding the service mean a great deal to us. Ensuring that every guest feels genuinely welcomed, attentively cared for, and comfortably pampered throughout the entire experience is at the heart of what we do. Knowing that this was your impression is the greatest compliment we could receive. We look forward to welcoming you back for another memorable dining experience. Warm regards Carlo Fontana, GM
Paolo C. • 1 review
February 24, 2026
10/10An outstanding experience from start to finish. The service was exceptional: warm, attentive, and genuinely kind. The ricciola and the cervo were superb. Excellent food, remarkable hospitality and a truly memorable meal!
Flamel Restaurant • Owner
Dear Paolo, Thank you sincerely for your wonderful feedback. We are delighted to hear that you enjoyed both the quality of our dishes and the attention of our team. Your kind words about the ricciola, the cervo, and our hospitality truly motivate us to continue delivering memorable experiences for our guests. We look forward to welcoming you back to Flamel soon for another exceptional dining experience. Warm regards, Carlo Fontana, GM
Fiorenza C. • 2 reviews
January 29, 2026
10/10Excellent food I’m a super cozy location.
Flamel Restaurant • Owner
Dear Fiorenza, thank you so much for your wonderful review and the perfect score! We’re delighted to hear that you enjoyed our food and found the atmosphere super cozy. We truly hope to welcome you back again soon. Best regards Carlo Fontana, GM
Merten D. • 2 reviews
January 9, 2026
10/10
+1It was an excellent experience. We had the tasting menu with a mixology pairing and it was extremely well thought through. Each course was a double explosion of flavours: one with the drinks and one with the food. The personnel was also very attentive, we never had to wait very long for a new course.
Flamel Restaurant • Owner
Dear Merten, thank you very much for taking the time to share your experience at FLAMEL. We are truly pleased to learn that you enjoyed our tasting menu with the mixology pairing and that you found the combination of food and drinks to be thoughtfully curated and rich in flavour. Your kind comments regarding the attentiveness and efficiency of our team are greatly appreciated, as delivering a high standard of service is a core value for us. We sincerely hope to have the pleasure of welcoming you back again soon for another memorable experience. Best regards Carlo Fontana, GM
Megan M. • 1 review
December 26, 2025
7/10Nothing was bad but expected more flavorful dinner. The meals were fine but not at the level of the pricing
Flamel Restaurant • Owner
Dear Megan, Thank you very much for taking the time to share your impressions with us. We truly appreciate your visit and your thoughtful feedback. Our menu pricing is designed to remain lower than that of many other restaurants of a similar standard, while always ensuring a high level of quality. This is a core part of our philosophy, and we place great care in selecting first-choice ingredients and preparing each dish with attention and respect for our culinary standards. We understand that flavors are a personal matter, and every guest’s expectations can be different. Had you shared your impressions with us during the dinner, our team would have been more than happy to suggest or prepare alternative dishes to better suit your preferences. Thank you again for dining with us and for offering your perspective. We hope to have the pleasure of welcoming you again in the future. Best regards Carlo Fontana, GM
Pia R. • 2 reviews
December 16, 2025
8/10
The Burger was rather boring. Nice look, but no tomato slice or anything similar. The product was on a great basis with very good quality of the ingredients. Just, we missed the taste of a nice sauce, cheese or spices…
Flamel Restaurant • Owner
Dear Pia, thank you for taking the time to share your experience and for appreciating the quality of our ingredients, which is something we care deeply about. Our burger is designed to offer a balanced and well-defined flavor profile, using only the ingredients listed on the menu. Tomato is not included in this specific recipe; however, we are always happy to personalize our dishes whenever possible, and we would have gladly added it if requested. The sauces are served on the side together with the fries, so that each guest can adjust the burger according to their personal taste. Thank you again for your feedback, which we truly value as an opportunity for dialogue, and we hope to welcome you back again in the future. Best regards Carlo Fontana, GM
Charles Richard C. • 1 review
September 3, 2025
6.5/10The dining experience was not a bad one, but it just didn’t quite meet my expectations. The wait time between courses seem to be a bit long.
Flamel Restaurant • Owner
DearMr. Cranwell, Thank you very much for sharing your feedback with us. We truly appreciate your visit and the time you took to leave a review. Regarding the pace of the service, please allow us to clarify that our intention was to give you sufficient time to comfortably finish and enjoy each course before proceeding with the next. We strive to create a relaxed dining experience without rushing, though we understand that the waiting time may have felt longer than expected, particularly as some dishes were ultimately left unfinished. We are grateful for your observation, as it helps us reflect on how to better balance attentiveness with timing. I sincerely hope we will have the pleasure of welcoming you again soon and providing an experience that fully meets your expectations. Warm regards, Carlo Fontana, GM
Denisse E. • 1 review
July 1, 2025
7.5/10My favorite part was the mixology courses. The food was also very good but the service was lacking. It took about 45 minutes just for them to bring us the next meal, or even the check.
Flamel Restaurant • Owner
Dear Denisse, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the mixology courses and appreciated the quality of the food. We sincerely apologize for the delays in service you encountered. Please rest assured that we are committed to providing our guests with attentive, professional, and courteous service at all times. While wait times can occasionally be longer during busy periods, we always do our utmost to ensure every guest receives the care and attention they deserve. We truly value your feedback, as it helps us continue to improve. We hope to have the pleasure of welcoming you again for an even smoother and more enjoyable experience. Warm regards, Carlo Fontana, GM
Carlo N. • 2 reviews
July 12, 2025
9.5/10Very good Food and Drinks!! was a pleasant evening. Sure will come back
Flamel Restaurant • Owner
Dear Carlo, Thank you sincerely for your kind review. We are delighted to know that you had a pleasant evening at FLAMEL and that both our food and drinks met your expectations. It is always a great pleasure to welcome guests who appreciate the care and passion we put into our work. Your intention to return is the best compliment we could receive. We look forward to welcoming you again soon for another memorable experience. Best regards, Carlo Fontana, GM
Theresa R. • 1 review
June 24, 2025
10/10Incredible cocktails and fresh homemade pasta!
Flamel Restaurant • Owner
Dear Theresa, Thank you so much for your kind words! We're delighted to hear you loved our cocktails and fresh homemade pasta. It's wonderful to know our passion for quality and flavor came through. We look forward to welcoming you back for another memorable experience soon! Best regards Carlo Fontana, GM
Philip K. • 1 review
June 19, 2025
9/10The food was extremely well prepared and served. The waiters were friendly and very efficient. I can’t think of anything which was less than good. Thank you for a lovely evening.
Flamel Restaurant • Owner
Dear Philip, Thank you sincerely for your kind words. We're delighted to know that you enjoyed the quality of our food and appreciated the service provided by our team. Your feedback is truly rewarding and motivates us to continue delivering memorable experiences. It was a pleasure to have you with us, and we hope to welcome you back soon for another lovely evening. Best regards Carlo Fontana, GM
Helena S. • 1 review
June 17, 2025
10/10Fantastic! The food was delicious, the staff wonderful and the ambiance great. It was such a treat that we went back a few days later. We had the asparagus, beef tartare, branzino and angus beef. Each dish was delicious and looked beautiful. The cook clearly knows what he is doing. We can highly recommend this restaurant!!
Flamel Restaurant • Owner
Dear Helena, Thank you so much for your fantastic review! We’re truly delighted to hear that you enjoyed your experience so much that you came back a few days later, that means the world to us. It’s wonderful to know you loved each dish, from the asparagus to the Angus beef, and we’ll be sure to pass on your kind words to our chef and team. We really appreciate your recommendation and look forward to welcoming you back again soon! Best regards Carlo Fontana, GM
Stephen O. • 5 reviews
June 17, 2025
9/10Amazing food. Great location. Not too noisy. Very busy at times that impacted on service.
Flamel Restaurant • Owner
Dear Stephen, Thank you sincerely for sharing your impressions following your recent experience at FLAMEL. We are pleased to know that you appreciated the quality of our cuisine, the central location, and the pleasant atmosphere. We regret to hear that service may have been affected during particularly busy moments. Please rest assured that our team is constantly committed to offering attentive and personalized service, and your feedback is extremely valuable to us in our ongoing efforts to improve. At FLAMEL, we take great pride in caring for the needs of our valued guests, and we hope to have the pleasure of welcoming you again soon for an even more seamless and enjoyable experience. Best regards, Carlo Fontana, GM
Maciej K. • 13 reviews
June 7, 2025
10/10Their tasting menu it top-notch!
Flamel Restaurant • Owner
Dear Kerlin , Thank you very much for your kind and positive review. We are truly pleased to hear that you enjoyed our tasting menu and that the experience met your expectations. Our team works with passion and great attention to detail to offer carefully crafted dishes, highlighting high-quality ingredients and surprising flavor combinations. Knowing that our efforts were appreciated is a great source of satisfaction for us. We sincerely hope to have the pleasure of welcoming you again soon and offering you another equally delightful gastronomic experience. Best regards, Carlo Fontana, GM
Dora K. • 1 review
June 7, 2025
7/10Food not special at all..
Flamel Restaurant • Owner
Dear Dora, Thank you for leaving your kind feedback regarding your experience at FLAMEL Restaurant. However, we are surprised to hear that you did not enjoy our cuisine. During your visit, no negative feedback was given regarding the dishes served, which unfortunately prevented us from doing anything to remedy the situation. The opinions of our valued customers are important to us and help us understand how to improve both our cuisine and our service. If you would like to visit us again, we would be delighted to have a second chance to show you how talented we are. Best regards, Carlo Fontana, GM
Roger H. • 6 reviews
May 20, 2025
6.5/10I ordered the galletto but was served the gnocchi. Upon my complaint the waitress apologized and finally arrived with the correct dish, but my friends were already halfway through their meal. I felt more importance was given to the presentation of the dishes then to the actual taste. However the service was rapid and friendly and as an excuse for the mishap we were offered free coffee and petit fours, which was nice.
Flamel Restaurant • Owner
Dear Roger, We are truly sorry for the inconvenience that occurred during your order and fully understand how unpleasant it can be. We’re pleased that our team acted promptly to resolve the issue and that you appreciated our small but heartfelt gesture of apology. Feedback like yours is extremely valuable to us: it helps us improve continuously and reminds us how essential it is to offer not only a balance of flavor and presentation, but also smooth and attentive service. We also appreciate your kind words about the friendliness and efficiency of our staff. We hope to have the pleasure of welcoming you back soon for an experience that meets your expectations in every way. Best regards, Carlo Fontana, GM
CARLA A. • 1 review
May 20, 2025
10/10
Perfect!
Flamel Restaurant • Owner
Dear Carla, Thank you so much for your perfect rating! We truly appreciate your kind words and are delighted to hear that you had an exceptional experience with us. Your feedback motivates our entire team to continue delivering the highest quality service and memorable moments. We look forward to welcoming you again soon! Best regards Carlo Fontana, GM
Jose C. • 5 reviews
May 13, 2025
8.5/10Nice food and excellent service.
Flamel Restaurant • Owner
Dear Mr. Massimiliano, We sincerely thank you for taking the time to leave your feedback and evaluation. We are very happy to know that you appreciated both our cuisine and the care of the service. Every guest gives us the opportunity to improve, and your words motivate us to keep raising the bar. We hope to welcome you back to the FLAMEL soon and give you an even better experience! Best regards Carlo Fontana, GM
Roy P. • 6 reviews
April 21, 2025
6.5/10Ribs were almost entirely fat, with no meat. Waiters were in the other room and didn’t come to check on us - we had to chase them. Nothing exceptional about the food, just well executed. The vibe was disappointing in the isolated room; it felt disconnected.
Flamel Restaurant • Owner
Dear Roy, Thank you sincerely for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We regret to learn that the ribs did not meet your expectations. Had you informed us during the meal, we would have been happy to offer you an alternative dish. We are also sorry to hear that the atmosphere felt cold or distant — our aim is always to provide attentive yet discreet service, in order to respect each guest’s pace and preferences. We truly hope to welcome you again and offer you an experience more in line with your expectations. Best regards, Carlo Fontana
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