Flamel Restaurant
Reviews
9.2of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Roger H. • 5 reviews
May 20, 2025
6.5/10I ordered the galletto but was served the gnocchi. Upon my complaint the waitress apologized and finally arrived with the correct dish, but my friends were already halfway through their meal. I felt more importance was given to the presentation of the dishes then to the actual taste. However the service was rapid and friendly and as an excuse for the mishap we were offered free coffee and petit fours, which was nice.
Flamel Restaurant • Owner
Dear Roger, We are truly sorry for the inconvenience that occurred during your order and fully understand how unpleasant it can be. We’re pleased that our team acted promptly to resolve the issue and that you appreciated our small but heartfelt gesture of apology. Feedback like yours is extremely valuable to us: it helps us improve continuously and reminds us how essential it is to offer not only a balance of flavor and presentation, but also smooth and attentive service. We also appreciate your kind words about the friendliness and efficiency of our staff. We hope to have the pleasure of welcoming you back soon for an experience that meets your expectations in every way. Best regards, Carlo Fontana, GM
CARLA A. • 1 review
May 20, 2025
10/10
Perfect!
Flamel Restaurant • Owner
Dear Carla, Thank you so much for your perfect rating! We truly appreciate your kind words and are delighted to hear that you had an exceptional experience with us. Your feedback motivates our entire team to continue delivering the highest quality service and memorable moments. We look forward to welcoming you again soon! Best regards Carlo Fontana, GM
Massimiliano G. • 1 review
May 13, 2025
8.5/10Nice food and excellent service.
Flamel Restaurant • Owner
Dear Mr. Massimiliano, We sincerely thank you for taking the time to leave your feedback and evaluation. We are very happy to know that you appreciated both our cuisine and the care of the service. Every guest gives us the opportunity to improve, and your words motivate us to keep raising the bar. We hope to welcome you back to the FLAMEL soon and give you an even better experience! Best regards Carlo Fontana, GM
Roy P. • 6 reviews
April 21, 2025
6.5/10Ribs were almost entirely fat, with no meat. Waiters were in the other room and didn’t come to check on us - we had to chase them. Nothing exceptional about the food, just well executed. The vibe was disappointing in the isolated room; it felt disconnected.
Flamel Restaurant • Owner
Dear Roy, Thank you sincerely for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We regret to learn that the ribs did not meet your expectations. Had you informed us during the meal, we would have been happy to offer you an alternative dish. We are also sorry to hear that the atmosphere felt cold or distant — our aim is always to provide attentive yet discreet service, in order to respect each guest’s pace and preferences. We truly hope to welcome you again and offer you an experience more in line with your expectations. Best regards, Carlo Fontana
Oliver B. • 31 reviews
April 18, 2025
10/10Excellent!
Flamel Restaurant • Owner
Dear Oliver, We're absolutely thrilled to hear that your experience at Restaurant FLAMEL exceeded your expectations! Our team pours passion into every detail, every day, to craft memorable moments — and knowing that we succeeded truly means the world to us. Thank you, from the bottom of our hearts, for your perfect score. We can’t wait to welcome you back soon for another unforgettable journey through flavor. Best regards Carlo Fontana, GM
Christina B. • 16 reviews
March 28, 2025
7/10Some highs, some lows with this restaurant - the atmosphere on a Friday night was hectic. While the grissini were good, the bread was mediocre. The first dish, artichoke and egg, was nice but underseasoned and the artichoke too stringy to work with the creamy egg and sbrinz. Considering the hefty price tag, I was underwhelmed. The ravioli del plin was good, albeit not stellar, in terms of taste. Again the portion was very small. The rabbit lasagne on the other hand was delicious, and the pork cheek with spring onions a delight! To sum it up, there are better places to eat in Lugano, but it was not a total let down, and I would return for lasagna and pork cheek.
Flamel Restaurant • Owner
Dear Christina, We sincerely thank you for sharing your experience with us. We are happy that you enjoyed the rabbit lasagna and pork cheek, as these are dishes we highly focus on, thanks to the care we put into selecting fresh and high-quality ingredients. Regarding your comment about the artichoke dish with egg, it is one of our most appreciated dishes, and until now, we hadn't received any negative feedback. We are sorry that it did not meet your expectations in terms of texture and seasoning. However, during the evening, we did not receive any similar feedback, and in fact, many compliments were made about our dishes. Nonetheless, we will take your opinion into account and share it with our kitchen team to improve further. We are still pleased that other dishes from our menu met your approval, and we hope to welcome you again soon to offer you an even more satisfying experience. Best regards, Carlo Fontana
Aleksandras S. • 1 review
February 25, 2025
10/10Very good staff and amazing food. 10 out of 10
Flamel Restaurant • Owner
Dear Aleksandras, Thank you so much for your wonderful review! We are absolutely delighted that you enjoyed both our team and the food. Every day, we are dedicated to offering a unique and high-quality experience, and knowing that we were able to meet your expectations fills us with pride. Your kind words and support truly mean the world to us. We look forward to welcoming you back soon and providing you with another memorable experience. Once again, thank you for sharing your feedback! Best regards Carlo Fontana, GM
Alexandar A. • 1 review
January 17, 2025
10/10Fantastic Food and Great staff, would recommend!
Flamel Restaurant • Owner
Dear Alexandar, thank you very much for the wonderful 10/10 rating of our FLAMEL Restaurant and thank you for sharing your experience. The satisfaction of our customers is a priority and your words inspire us to always do better by giving us a wonderful boost of energy. We look forward to welcoming you back soon, with lots of news for the new season. Best regards Carlo Fontana, GM
Disfaney W. • 48 reviews
October 12, 2024
10/10
food was good, friendly staff nice service
Flamel Restaurant • Owner
Dear Mr. Disfaney, thank you for your excellent evaluation and for having chosen our FLAMEL Restaurant during your visit to Lugano. We are happy to know that you enjoyed our menu and the kindness of our staff. We do our best to satisfy our guests and it is important for us to know that you appreciated it. We look forward to seeing you soon for another visit and to share with you lots of great news about the new season. Best regards Carlo Fontana, GM
David P. • 1 review
September 30, 2024
3/10Some of the worst food and flavor combinations I have ever experienced.
Flamel Restaurant • Owner
Dear David, thank you for choosing our restaurant FLAMEL and for sharing your feedback with us. We are very surprised by your comment, as after checking with the team who attended your dinner, it seems that all the dishes were consumed without any negative comments from you. We are aware that we cannot satisfy everyone's taste, but from your review it seems that nothing was to your liking. If only you had said something, or sent a dish back, we could have given you an alternative and given you a completely different experience. In thanking you for being our guest, we thank you for giving us your opinion and we send you our best regards. Carlo Fontana, GM
Alan B. • 2 reviews
September 30, 2024
8/10
Small menu so not suitable for "fussy" eaters. We enjoyed an excellent meat ravioli that the cook graciously split into 2 portions in advance. Main course was fish, perfectly prepared, and I ordered the vegetarian eggplant which was quite exceptional. By combining the 2 dishes 50/50, we created the perfect meal. Dinner for 2 incl. a glass of wine was CHF 134 excl. dessert and coffee.
Flamel Restaurant • Owner
Dear Alan, thank you for choosing Restaurant FLAMEL and for writing your nice review. Feedback from our guests is valuable to us and we are sorry that you found our menu small. However, we would like to point out that our menu includes a wide choice of dishes, as well as two chef's tasting menus and a vegetarian tasting menu. We know that we cannot always meet the tastes of all our kind guests, which is why we also offer off-menu alternatives if requested. We are happy to hear that the dishes you enjoyed were appreciated and that the combination of the dishes you ordered created a perfect dinner. We hope you will have the opportunity to return soon, we are working on the autumn menu, and we are sure it will amaze you. Best regards Carlo Fontana, GM
Lauren W. • 8 reviews
September 21, 2024
9.5/10
Amazing good and attentive and friendly staff. Plus creative, clean cocktails
Flamel Restaurant • Owner
Dear Lauren, Thank you so much for your perfect review! We are very happy that you enjoyed your experience at FLAMEL and our cocktails. Your appreciation of our service and friendly staff is a great motivation for us. We look forward to seeing you again, we are preparing many novelties for the autumn season which we look forward to having you experience. Best regards Carlo Fontana, GM
Lindsay W. • 3 reviews
September 5, 2024
5/10Chicken was completely overcooked and food more style than substance. Overpriced and wouldn’t recommend.
Flamel Restaurant • Owner
Dear Lindsay, thank you for being a welcome guest in our FLAMEL restaurant. We are sorry to read that your experience was not a very positive one, especially since during your dinner we did not pick up on your dissatisfaction, even after asking how the evening was progressing. The dishes were finished and no complaints were made. Feedback from guests is useful precisely to see if something went wrong. If you would like to visit us again and give us a second chance, we would be happy to have you as our guest again and show you what we are capable of. Best regards Carlo Fontana, GM
Jonathan C. • 6 reviews
August 13, 2024
10/10Great food, great service and one of the best Hugo cocktails I’ve had. Thank you
Flamel Restaurant • Owner
Dear Jonathan, thank you for choosing us and thank you for your wonderful review. We are happy that you had your best Hugo and that you enjoyed our food and service. Your compliments are very much appreciated and we hope you will visit us again soon. We look forward to seeing you again at FLAMEL! Best regards Carlo Fontana, GM
Nicolette S. • 7 reviews
August 2, 2024
10/10Everything was amazing! The service was impeccable yet friendly. The food, outstanding. Our favorite in Switzerland.
Flamel Restaurant • Owner
Dear Nicolette, Thank you very much for your beautiful review. It is a pleasure to know that our Restaurant FLAMEL is your favourite in Switzerland. Don't forget us and come back soon, we are preparing many nice novelties for the new season. Best regards, Carlo Fontana, GM
Harald M. • 28 reviews
July 15, 2024
10/10
+2Excellent Service - Good Atmosphere - 5 out of 6 courses very good - 1 Good … strong recommendation
Flamel Restaurant • Owner
Dear Harald, thank you for choosing Restaurant FLAMEL and for letting us have your excellent feedback. The satisfaction of our kind guests is really important to us and we are happy to hear that your experience was so positive. Hoping to see you again soon, we take this opportunity to extend our warmest regards. Carlo Fontana, GM
Nataliya Y. • 2 reviews
June 25, 2024
8.5/10An excellent place. Very good tasting menu and truly wonderful cocktails. Highly recommended.
Flamel Restaurant • Owner
Dear Nataliya, thank you for choosing FLAMEL Restaurant and for writing your valuable feedback. We are very happy that you enjoyed both our Chef's cuisine and our Mixology cocktails. Please come back and visit us again soon, we are waiting for you with lots of great news. Best regards Carlo Fontana, GM
Ilan T. • 2 reviews
June 1, 2024
10/10the place is beautiful the food very tasty and the service excellent
Flamel Restaurant • Owner
Dear Ilan, thank you for the splendid evaluation of your experience in our FLAMEL. We value feedback from our kind guests and your comment gives us a wonderful boost of energy. Please visit us again soon, we are working on lots of new things for the new season. Best regards Carlo Fontana, GM
Hans P. • 1 review
May 27, 2024
9.5/10Very good food specially the chichen in 3 services but also the banana dessert Very nice wine by the glass
Flamel Restaurant • Owner
Dear Hans, thank you for choosing our Restaurant FLAMEL and thank you for your wonderful feedback. We are happy to hear that you enjoyed our cuisine and wine selection. Your comment repays us for our daily efforts to make our kind customers' experience unique and fills us with joy. We look forward to you coming back to visit us. We look forward to seeing you with lots of novelties for the next season. Best regards Carlo Fontana, GM
Roberta M. • 10 reviews
May 11, 2024
10/10The restaurant is definitely worth it, top quality food with a high level of service. You can enjoy either a very romantic dinner or a special moment with friends or family.
Flamel Restaurant • Owner
Dear Roberta, thank you for choosing FLAMEL Restaurant and thank you for your wonderful words. It makes us happy to know that you enjoyed our cuisine, service and atmosphere. In the hope that you will visit us again soon, we look forward to seeing you again in the future. Best regards Carlo Fontana, GM
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