Flamel Restaurant
Bookable on TheFork
Reviews
9.2of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Alexandar A. • 1 review
January 17, 2025
10/10Fantastic Food and Great staff, would recommend!
Flamel Restaurant • Owner
Dear Alexandar, thank you very much for the wonderful 10/10 rating of our FLAMEL Restaurant and thank you for sharing your experience. The satisfaction of our customers is a priority and your words inspire us to always do better by giving us a wonderful boost of energy. We look forward to welcoming you back soon, with lots of news for the new season. Best regards Carlo Fontana, GM
Disfaney W. • 41 reviews
October 12, 2024
10/10food was good, friendly staff nice service
Flamel Restaurant • Owner
Dear Mr. Disfaney, thank you for your excellent evaluation and for having chosen our FLAMEL Restaurant during your visit to Lugano. We are happy to know that you enjoyed our menu and the kindness of our staff. We do our best to satisfy our guests and it is important for us to know that you appreciated it. We look forward to seeing you soon for another visit and to share with you lots of great news about the new season. Best regards Carlo Fontana, GM
David P. • 1 review
September 30, 2024
3/10Some of the worst food and flavor combinations I have ever experienced.
Flamel Restaurant • Owner
Dear David, thank you for choosing our restaurant FLAMEL and for sharing your feedback with us. We are very surprised by your comment, as after checking with the team who attended your dinner, it seems that all the dishes were consumed without any negative comments from you. We are aware that we cannot satisfy everyone's taste, but from your review it seems that nothing was to your liking. If only you had said something, or sent a dish back, we could have given you an alternative and given you a completely different experience. In thanking you for being our guest, we thank you for giving us your opinion and we send you our best regards. Carlo Fontana, GM
Alan B. • 2 reviews
September 30, 2024
8/10Small menu so not suitable for "fussy" eaters. We enjoyed an excellent meat ravioli that the cook graciously split into 2 portions in advance. Main course was fish, perfectly prepared, and I ordered the vegetarian eggplant which was quite exceptional. By combining the 2 dishes 50/50, we created the perfect meal. Dinner for 2 incl. a glass of wine was CHF 134 excl. dessert and coffee.
Flamel Restaurant • Owner
Dear Alan, thank you for choosing Restaurant FLAMEL and for writing your nice review. Feedback from our guests is valuable to us and we are sorry that you found our menu small. However, we would like to point out that our menu includes a wide choice of dishes, as well as two chef's tasting menus and a vegetarian tasting menu. We know that we cannot always meet the tastes of all our kind guests, which is why we also offer off-menu alternatives if requested. We are happy to hear that the dishes you enjoyed were appreciated and that the combination of the dishes you ordered created a perfect dinner. We hope you will have the opportunity to return soon, we are working on the autumn menu, and we are sure it will amaze you. Best regards Carlo Fontana, GM
Lauren W. • 8 reviews
September 21, 2024
9.5/10Amazing good and attentive and friendly staff. Plus creative, clean cocktails
Flamel Restaurant • Owner
Dear Lauren, Thank you so much for your perfect review! We are very happy that you enjoyed your experience at FLAMEL and our cocktails. Your appreciation of our service and friendly staff is a great motivation for us. We look forward to seeing you again, we are preparing many novelties for the autumn season which we look forward to having you experience. Best regards Carlo Fontana, GM
Lindsay W. • 3 reviews
September 5, 2024
5/10Chicken was completely overcooked and food more style than substance. Overpriced and wouldn’t recommend.
Flamel Restaurant • Owner
Dear Lindsay, thank you for being a welcome guest in our FLAMEL restaurant. We are sorry to read that your experience was not a very positive one, especially since during your dinner we did not pick up on your dissatisfaction, even after asking how the evening was progressing. The dishes were finished and no complaints were made. Feedback from guests is useful precisely to see if something went wrong. If you would like to visit us again and give us a second chance, we would be happy to have you as our guest again and show you what we are capable of. Best regards Carlo Fontana, GM
Jonathan C. • 6 reviews
August 13, 2024
10/10Great food, great service and one of the best Hugo cocktails I’ve had. Thank you
Flamel Restaurant • Owner
Dear Jonathan, thank you for choosing us and thank you for your wonderful review. We are happy that you had your best Hugo and that you enjoyed our food and service. Your compliments are very much appreciated and we hope you will visit us again soon. We look forward to seeing you again at FLAMEL! Best regards Carlo Fontana, GM
Nicolette S. • 7 reviews
August 2, 2024
10/10Everything was amazing! The service was impeccable yet friendly. The food, outstanding. Our favorite in Switzerland.
Flamel Restaurant • Owner
Dear Nicolette, Thank you very much for your beautiful review. It is a pleasure to know that our Restaurant FLAMEL is your favourite in Switzerland. Don't forget us and come back soon, we are preparing many nice novelties for the new season. Best regards, Carlo Fontana, GM
Harald M. • 25 reviews
July 15, 2024
10/10+2Excellent Service - Good Atmosphere - 5 out of 6 courses very good - 1 Good … strong recommendation
Flamel Restaurant • Owner
Dear Harald, thank you for choosing Restaurant FLAMEL and for letting us have your excellent feedback. The satisfaction of our kind guests is really important to us and we are happy to hear that your experience was so positive. Hoping to see you again soon, we take this opportunity to extend our warmest regards. Carlo Fontana, GM
Nataliya Y. • 2 reviews
June 25, 2024
8.5/10An excellent place. Very good tasting menu and truly wonderful cocktails. Highly recommended.
Flamel Restaurant • Owner
Dear Nataliya, thank you for choosing FLAMEL Restaurant and for writing your valuable feedback. We are very happy that you enjoyed both our Chef's cuisine and our Mixology cocktails. Please come back and visit us again soon, we are waiting for you with lots of great news. Best regards Carlo Fontana, GM
Ilan T. • 2 reviews
June 1, 2024
10/10the place is beautiful the food very tasty and the service excellent
Flamel Restaurant • Owner
Dear Ilan, thank you for the splendid evaluation of your experience in our FLAMEL. We value feedback from our kind guests and your comment gives us a wonderful boost of energy. Please visit us again soon, we are working on lots of new things for the new season. Best regards Carlo Fontana, GM
Hans P. • 1 review
May 27, 2024
9.5/10Very good food specially the chichen in 3 services but also the banana dessert Very nice wine by the glass
Flamel Restaurant • Owner
Dear Hans, thank you for choosing our Restaurant FLAMEL and thank you for your wonderful feedback. We are happy to hear that you enjoyed our cuisine and wine selection. Your comment repays us for our daily efforts to make our kind customers' experience unique and fills us with joy. We look forward to you coming back to visit us. We look forward to seeing you with lots of novelties for the next season. Best regards Carlo Fontana, GM
Roberta M. • 10 reviews
May 11, 2024
10/10The restaurant is definitely worth it, top quality food with a high level of service. You can enjoy either a very romantic dinner or a special moment with friends or family.
Flamel Restaurant • Owner
Dear Roberta, thank you for choosing FLAMEL Restaurant and thank you for your wonderful words. It makes us happy to know that you enjoyed our cuisine, service and atmosphere. In the hope that you will visit us again soon, we look forward to seeing you again in the future. Best regards Carlo Fontana, GM
Sikiu S. • 1 review
April 16, 2024
5/10Really it does not match in my opinion the Michelin rank, fron several dishes only a fish was really well cooked, a chicken pollo was not cooked well inside you see red blood , the terrine was disapointed
Flamel Restaurant • Owner
Dear Sikiu,thank you for being a welcome guest at FLAMEL.We are sincerely surprised by your review, as we are used to ask the liking of the dishes during the service and nothing was ever brought to our attention.We know that all the dishes you ordered were eaten in full(only the side dish remained in part)and we never had the feeling of your dissatisfaction.Regarding the chicken,it is important to say that we offer a high-quality,farm-raised Swiss chicken,which is cooked low temperature and the pinkish near the bones does not mean that the chicken is not well cooked.As for the terrine, we wish you had reported us your disliking and we would have certainly offered you and alternative dish.We know that there is always room for improvement,at the same time we are aware of the quality we serve and know how increasingly difficult and challenging it is to satisfy everyone's tastes.We are sorry we were not able to fulfill your high expectations.Thank you once again for your feedback.Best regards,Carlo Fontana, GM
Eduardo N. • 42 reviews
March 14, 2024
7.5/10Overrated.
Flamel Restaurant • Owner
Dear Mr Netto, thank you for being a welcome guest at the FLAMEL restaurant. We are very sorry to read your comment, as there was nothing during dinner to suggest that you did not enjoy certain courses, however we fully understand that although we offer a menu with a wide choice of dishes, we cannot satisfy everyone's taste. Regarding value for money, which you judged to be high, you opted for a four-course tasting menu with wine pairings, the cost of which is indicated on the menu. We would like to point out that the prices are absolutely in line with restaurants of a similar category in the city centre and with similar characteristics to ours. In renewing our thanks for being our guests, we take this opportunity to extend our Best Regards. Carlo Fontana, GM
Shehzad L. • 1 review
March 4, 2024
10/10They were so sweet!
Flamel Restaurant • Owner
Dear Shehzad, thank you for choosing the FLAMEL restaurant and for your excellent evaluation of your experience. We look forward to seeing you again soon with lots of news. Best regards Carlo Fontana, GM
Eric B. • 1 review
December 27, 2023
10/10We wanted a memorable meal in Lugano and we got it with Flamel!. I took my family there mid week and it was exactly what I was hoping for in terms of ambiance: elegant, but not stuffy or pretentious with a good amount of other diners mid-week so it was not empty. The service was very attentive and our waiter had excellent recommendations for us. Last but not least, the food was exceptional. The homemade pasta was perfect, the sauces/accompaniments we very creative and the desert was heavenly! I highly recommend it.
Flamel Restaurant • Owner
Dear Eric, thank you for writing this beautiful comment and for choosing Restaurant FLAMEL. The satisfaction of our kind guests is really important to us and your compliments fill us with happiness and satisfaction. Please come back to visit us soon, we are waiting for you! Best Regards Carlo Fontana, GM
Michael S. • 2 reviews
December 2, 2023
9.5/10We had a set menu from the chef. The dishes were very creative and portions appropriate. Very nice restaurant in Lugano!
Flamel Restaurant • Owner
Dear Michael, Thank you for choosing Restaurant FLAMEL and for writing your nice review. It makes us happy to know that you enjoyed our dishes and ambience. We look forward to your return visit, we expect you soon. Best regards Carlo Fontana, GM
Amy G. • 1 review
October 7, 2023
8/10Dinner at the restaurant since we were staying at hotel. Wheat bread was tasty, but breadsticks tasted stale. Cauliflower and artichoke appetizer was quite good, but a couple and their dog were sat near us and that was not good for ambience or hygeine. Pumpkin autumn main dish was actually good but just overpriced in my opinion.
Flamel Restaurant • Owner
Dear Amy, Thank you for your comment and we are sorry to read that your experience was not entirely positive. Regarding breadsticks, we would like to point out that they are prepared daily in our kitchen to maintain their fragrance and taste, but we know that the perception of flavours is different for everyone. As far as the prices of our main dishes are concerned, following a market survey we can tell you that we are absolutely in line with those of restaurants of the same category in Lugano. We would also like to inform you that our hotel and restaurant are pet friendly and four-legged friends are always welcome. We guarantee hygiene and cleanliness, thanks to our maintenance team that sanitises all rooms daily, with deep cleaning, in respect of all our kind guests. In thanking you once again for choosing us and in the hope that you will return to visit us, we send you our warmest regards. Carlo Fontana, GM
William M. • 2 reviews
September 20, 2023
10/10Great food and fabulous wine. We had Veal, tartar and homemade pastas. Service was very quick, a smidge too quick is my only gripe. Overall lovely meal
Flamel Restaurant • Owner
Dear William, thank you for choosing the FLAMEL Bistrot and for writing your beautiful review. We are happy that our cuisine was to your liking and we hope you will visit us again soon. Best regards Carlo Fontana, GM
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