Gigi - Boire, manger, partager

Christine B.4 months ago

3.5

The lighting was romantic, but inadequate. And it was very cold as we had to keep our coats on. The wait staff gave off a definite air of pretentiousness that you could cut with a knife. The food was incredibly under seasoned and the portions were the epitome of a diet relished by the anorexic. Suffice it to say, I don't recommend this restaurant.

helpful

Gigi - Boire, manger, partager

Dear Christine, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. We regret that the temperature and lighting of the dining room caused discomfort during your visit. Guest comfort is extremely important to us, and your comments will be reviewed with our management team to ensure improvements are made. We are also concerned to learn that our service came across as pretentious, as this is certainly not the atmosphere we aim to create. Your remarks will be addressed with our staff to reinforce a warm, attentive, and approachable style of service. Regarding the food, we are disappointed that the seasoning and portion sizes did not meet your expectations. Our culinary approach is intentionally refined, but it should never feel lacking or unsatisfying. Your feedback has been shared with our kitchen team for careful consideration. Sincerely, Gigi's team.