Reviews - Hard Rock Cafe Firenze
Reviews
9of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
İbrahim D. • 1 review
November 22, 2024
9.5/10Last day of our trip, it’s is good memorial night at Hard Rock Cafe Firenze. Foods, ambience was very nice with privilege service by Giovanni.
Hard Rock Cafe Firenze • Owner
Hello Ibrahim, Thanks for your visit and for your feedback. We are happy that Giovanni did a great job and you had a good night. We hope to see you again. Have a nice day!!!
Salima Q. • 71 reviews
October 20, 2024
10/10Great ambiance and service. Dined with children and the Messi menu was perfect!
Hard Rock Cafe Firenze • Owner
Good morning Salima , thanks a lot for your review . Hope you will come back soon to visit us. Have a beautiful week ahead.
Nicola D. • 1 review
October 18, 2024
10/10Very beautiful location with a fantastic music. American food
Hard Rock Cafe Firenze • Owner
Hello Nicola, Thanks for your visit and review. We hope to see you again soon. Have a nice day!!!
Matthew K. • 1 review
October 6, 2024
4.5/10Food was not very good. Wait staff not attentive.
Hard Rock Cafe Firenze • Owner
Hello Matthew, Thanks for your visit and feedback. We are sorry to see that your visit wasn't a good one. We will investigate to find out what happened and to make sure it will not happen again. Have a nice day!!!
Mike E. • 3 reviews
September 21, 2024
7.5/10M
Hard Rock Cafe Firenze • Owner
Hi Mike, Thanks for your visit and review. Have a nice day!!!
Sonia A. • 1 review
September 11, 2024
8.5/10Enjoyed the food and live acoustic guitarists
Hard Rock Cafe Firenze • Owner
Hello Sonia, Thanks for your visit and feedback. We are happy that you enjoyed you visit. Have a nice day!!!
Sofia T. • 9 reviews
September 4, 2024
10/10Staff was amazing… Food as usual amazing Everything was as should be in a hard rock cafe
Hard Rock Cafe Firenze • Owner
Hello Sofia, Thanks for your visit and review. Have a nice day!!!
Jerry L. • 1 review
August 19, 2024
10/10The best ever Hardrock Cafe ever all over Italy. Proud to have visited it and shopped from its merchandise.
Hard Rock Cafe Firenze • Owner
Hello Jerry, Thanks for your visit and review. We are happy to see that your experience was a good one and we hope to see you again soon. Have a nice day!!!
Paola Z. • 9 reviews
August 24, 2024
10/10All is good
Hard Rock Cafe Firenze • Owner
Hi Paola, Thanks for your visit and review. Have a nice day!!!
Gemica Anda M. • 1 review
August 15, 2024
10/10The staff are so nice, our prenotation is for 6 but at the end we have plus one and Joseph the guy at the entrance is so nice and find us a table for seven right away. The guy that served us is kind and he didn’t let us wait a lot of time for our orders. He also suggested their special burgers. I highly recommend this place for a pleasant dinner.
Hard Rock Cafe Firenze • Owner
Hi Miranda , Thanks a lot for your feedbacks . We are so happy that you all had a great time with us . See you soon.
GJ M. • 1 review
August 1, 2024
10/10Attentive staff, relaxed atmosphere and great food
Hard Rock Cafe Firenze • Owner
Hello GJ, Thanks for your visit and feedback. We are glad that you enjoyed your visit and we hope to see you again soon. Have a nice day!!!
Howard H. • 3 reviews
July 22, 2024
10/10served by Giovanni, possibly the most friendly & enthusiastic Hard Rock waiter/ess experience at one of their cafes. We have visited over a dozen. Highly recommend 👌
Hard Rock Cafe Firenze • Owner
Hello Howard, Thanks for your visit and for your review. We are glad that Giovanni did a great job and we hope to see you again soon. Have a nice day!!!
Bruno M. • 1 review
July 19, 2024
2/10Service is degrading year over year. Having been a loyal visitor of Hard Rock Cafe and member of the loyalty program, I have decided to have my Unity membership deleted as a result of bad service in our last visit in Hard Rock Cafe Florence, Italy.
Mette R. • 1 review
July 18, 2024
8/10Great food, nice to get vegetarian alternatives. Service var good at the start, but plates were taken away, as we ate the last bite. It felt like we were pushed out of the restaurant
Hard Rock Cafe Firenze • Owner
Hello Mette, Thanks for your visit and feedback. We are sorry to see that you felt rushed. We are not too sure what happened but we will try to find out. We hope to see you again and we wish you a nice day!!!
Megan T. • 1 review
June 24, 2024
2.5/10Was really excited to take my kids to their first Hard Rock Cafe and get them some American food as we had been in Italy for over a month. The food was not good, and the service wasn’t good either. My kids did enjoy the music.
Hard Rock Cafe Firenze • Owner
Hello Megan, Thanks for your visit and we are sorry to see that you didn't enjoyed your visit. We will investigate to find out what happened, as we are passionate about providing outstanding service and when we don't achieve our goal like in your situation it's disappointing. I hope you will give us a second chance in the future and we wish you a great day!!!
Ali R. • 2 reviews
June 29, 2024
10/10The staff was amazing and very knowledgeable and helpful and very nice The food was great The price was very good and very affordable
Hard Rock Cafe Firenze • Owner
Hello Ali, Thanks for your visit and feedback and we hope to see you again soon. Have a nice day!!!
Banny B. • 1 review
June 2, 2024
6/10The location is very central and Devore and ambiance is same as everywhere else around the world that i been at. But the quality of food was very bad, we had salads and hamburgers, the chefs must learn , what kind of meat to use , how to make aBBQ ( it would be better if I have gone to Macdonald
Hard Rock Cafe Firenze • Owner
Hi Banny, Thanks for your visit and we are sorry to see that the food wasn't up to your standards. Have a nice day!!!
Grant M. • 1 review
May 4, 2024
10/10Hard rock florence - brilliant as you'd expect!
Hard Rock Cafe Firenze • Owner
Hello Grant, Thanks for your visit and feedback. We hope to see you again soon. Have a nice day!!!
Georgi Y. • 1 review
May 1, 2024
10/10Amazing place! Nice people and food!
Hard Rock Cafe Firenze • Owner
Hi Georgi, Thanks for your visit and feedback. Have a nice day!!!
Richelle S. • 6 reviews
March 31, 2024
9.5/10Good ambience nice place professional staff good music 😊 we keep coming back here when we go visit Firenze. Just it get pricey compared years ago . 😔 Keep rockin!
Hard Rock Cafe Firenze • Owner
Hello Richelle, Thanks to be our Ravin' fan. Have a nice day!!!
Luka J. • 1 review
March 27, 2024
10/10The best Hard Rock Caffe I have ever seen. The ambience, the staff, the food… everything was spot on!👍👍
Hard Rock Cafe Firenze • Owner
Hello Luka, thanks for your visit and feedback. We are happy to see that you loved our cafe and we hope to see you again soon. Have a nice day!!!!
Rukudzo I. • 1 review
April 1, 2024
8.5/10My friend and I enjoyed the food and the place. They make the best ribs in Florence. Unfortunately, our waiter was a bit short with us.
Hard Rock Cafe Firenze • Owner
Hello Rukudzo, Thanks for your visit and we are happy that you loved our Ribs. Have a great day!!!
Patrick A. • 1 review
April 1, 2024
10/10We are visiting Rome and took a road trip to Florence, this is the best place is you want a change from the pasta and pizza. This venue has a good atmosphere and great staff. If you’re in the neighbourhood pop in.
Hard Rock Cafe Firenze • Owner
Hi Patrick, Thanks for sharing your experience and we hope to see you again in the future. Have a nice day!!!
Frank G. • 1 review
March 21, 2024
10/10The staff at this Hard Rock Cafe is Amazing!! Ilaria went above and beyond to help make a 40th birthday special. Ilariia, Davide and their staff were very attentive to all of our needs. They are truly an asset to the Hard Rock Cafe company. The food was amazing and great customer service! What else can you ask for... I highly recommend celebrating your event here if you are in Florence!
Hard Rock Cafe Firenze • Owner
Hello Frank, thanks for choosing us to celebrate your birthday with us and we are very happy you enjoyed it. Have a great day!!!
Susan P. • 1 review
March 12, 2024
6.5/10The waiter, Marco was fabulous. The starters were great. However, the chicken fajitas were tasteless and swimming in water. The wraps were all stuck together and very difficult to separate
Hard Rock Cafe Firenze • Owner
Hi Susan, Thanks for your visit and feedback. We are sorry for the fajitas and we are happy that Marco did a great job. Have a nice day!!!
Angeline F. • 2 reviews
February 18, 2024
10/10All the staffs are friendly and kind. Service and food are the best!
Hard Rock Cafe Firenze • Owner
Hi Angeline, Thanks for your visit and review. We hope to see you again soon. Have a nice day!!!
Shana H. • 1 review
February 1, 2024
2.5/10Probably one of my worst experiences at a restaurant, it ruined our last night in Florence. Although our server was a nice person he was not helpful in the slightest. My food was awful and i could not finish the burger. For the price I am so disappointed. Service was slow despite only having three other tables occupied in the restaurant. There was also a foul smell throughout the restaurant.
Hard Rock Cafe Firenze • Owner
Good Morning Shana, We are very disappointed to see that you didn't enjoy your last night in Florence. We are not sure what happened and we will investigate as we are trying very hard to satisfy our guest. For sure this time we failed and we will use this one as an opportunity to improve for the future. Please accept our apologies and we hope you will give us a second chance in the future. Have a nice day!!!
Villa B. • 1 review
October 20, 2023
10/10This is not our first time at the restaurant and the food and service are always at the highest level Of course we will always come back and visit the restaurant which is one of our favorites in Florence
Hard Rock Cafe Firenze • Owner
Hello Villa, Thanks for your visit and feedback and we can't wait to see you again. Have a nice day!!!
Rostislava G. • 1 review
August 13, 2023
10/10We had really good time at this restaurant - delicious food, nice service, veery good music.
Hard Rock Cafe Firenze • Owner
Hello Rostislava Grazie per aver visitato il nostro locale e grazie per il tuo bel commento .Grazie ed a presto
maria p. • 2 reviews
August 10, 2023
8/10We waited a long time for our meals and it wasn’t even that crowded. Overpriced and doesn’t even taste like New York food.
Hard Rock Cafe Firenze • Owner
Hello Maria, We are sorry to see that you have to wait long time we will investigate what happened. Thanks to let us know and we wish you a nice day!!!
Bernard D. • 2 reviews
August 2, 2023
10/10Loved the welcome. The service and the food. All really good.
Hard Rock Cafe Firenze • Owner
Hello Bernard, Thanks for your visit and feedback. Have a nice day!!!
Jim C. • 5 reviews
July 30, 2023
8/10All good service and food very good Bit quick and lacked a bit of atmosphere but what we expected
Hard Rock Cafe Firenze • Owner
Hello Jim Thank you for your visit and your positive feedback. We look forward to see yu again soon. Have a great day.
Florence T. • 1 review
June 6, 2023
10/10We like the excellent service from Marco. He keep checking on us to ensure our meal is well. The food we ordered are the bbq pork ribs and grill chicken fajitas. All taste great.
Hard Rock Cafe Firenze • Owner
Good morning, And thanks for your visit and feedback. We will let Marco know about your appreciation. Have a nice day!!!
SUSAN H. • 1 review
March 25, 2023
10/10Great meal, service and ambiance. Internet rubbish. Charged twice sadly because card reader had insufficient signal.
Hard Rock Cafe Firenze • Owner
Hi Susan, Thanks for your visit and feedback. We are sorry to see that internet was slow. We will call our provider to double check it and make sure it will work properly in the future. Have a nice day!!!
Neuza B. • 3 reviews
February 16, 2023
10/10It was a really good night. We watched the live music show and just loved it! The best night in Florence.
Hard Rock Cafe Firenze • Owner
Hello Neuza Thank you for your visit and thank you for your great review
Bruno V. • 1 review
January 29, 2023
9.5/10Good
Hard Rock Cafe Firenze • Owner
Buongiorno Bruno, Grazie per la tua visita e feedback. Torna a trovarci presto. Buona giornata!!!
Tobe J. • 1 review
December 25, 2022
9.5/10My server was excellent. His name was Marco. I had ribs which were perfectly cooked. I had spicy shrimp which was delicious. My son had chicken wings which were well seasoned. The atmosphere was unique Hard Rock. I would definitely recommend it.
Hard Rock Cafe Firenze • Owner
Hello tobe Thank you for your visit and thank you for letting us know about your experience. We are happy that you and your son had a good time and we look forward to see you again soon. Have a good day.
Madhura P. • 4 reviews
December 17, 2022
10/10Ambiance as expected, food as expected & fab service
Ryan T. • 1 review
October 29, 2022
6/10Service was slow but it was busy , been before will come again the food its good
Hard Rock Cafe Firenze • Owner
Ciao Ryan Grazie per il tuo feedback, ci auguriamo che tornerai a trovarci presto per darci una nuova possibilita' di guadagnarci la tua completa soddisfazione il nostro goal e di raggiungere " outstanding customer service " con ogni cliente. Ti aspettiamo buona giornata.
Andreia G. • 1 review
October 4, 2022
9.5/10The best hard rock ever! Fantastic atmosphere, great burguer, pink lemonade and brownie. Live music on fridays. Hope to be back to listen ! ????????????????????????????????????????????
Hard Rock Cafe Firenze • Owner
Hi Andreia, Thanks for sharing your experience and we hope to see you again soon!!! Have a nice day!!!
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