Reviews - Jack's Brasserie
Reviews
9.2of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Camilla C. • 1 review
July 23, 2025
10/10The food
Jack's Brasserie • Owner
Thank you very much for your kind words! We’re delighted to hear that you enjoyed the food — your compliment means a lot to our kitchen team. We would love to welcome you back again soon for another excellent experience. Best regards, Maximilian von Reden General Manager
Brunno M. • 1 review
July 12, 2025
10/10
+1Fast service - delicious food Good ambiance Always a reason to come back
Jack's Brasserie • Owner
Thank you very much for your lovely feedback and for taking the time to share your impressions with us. We are delighted to hear that you appreciated the fast service, delicious food, and pleasant ambiance at our Jack’s Brasserie. It's always a pleasure to know when our guests enjoy their time with us. I will gladly share your kind words with our team - everyone will be thrilled to know they contributed to your positive experience. We look forward to welcoming you back again soon! Best regards Maximilian von Reden General Manager
Tuomas K. • 1 review
July 4, 2025
10/10The food was amazing and worth the money. The wine list is huuuge and there are choices for everyone. Service was excellent! This is a must place to eat at bern
Jack's Brasserie • Owner
Thank you very much for your enthusiastic feedback and for visiting Jack’s Brasserie. We are thrilled to hear that you thoroughly enjoyed the food and found it worth the price. Our extensive wine list is indeed curated to offer something for every taste, and it’s a pleasure to know you appreciated the variety. Your kind words about our service mean a lot to us! I will be sure to share your lovely praise with the entire team — they will be delighted to know they contributed to your great dining experience. We hope to welcome you back again very soon! Best regards Maximilian von Reden General Manager
Tim F. • 1 review
June 20, 2025
6/10I am surprised this restaurant had Michellin recognition. The carrot appetizer was ridiculously small, didn't even contain a medium size carrot worth of vegetable. Stroganoff was good but, everything was overpriced (I see that is someone who eats in a lot of nice restaurants). A good restaurant but, did not meet expectations
Jack's Brasserie • Owner
Thank you for your feedback. We regret to hear that your experience at Jack's Brasserie did not meet your expectations. While we are pleased that you enjoyed the Stroganoff, we’re sorry to learn that the carrot appetizer and overall value did not leave a positive impression. Please rest assured that we take such comments seriously and will review your feedback with our culinary team. We strive to offer a dining experience that reflects both quality and value, and your perspective helps us in that effort. We hope to have the chance to welcome you again in the future and provide you with a more convincing experience. Best regards Maximilian von Reden General Manager
Victoria B. • 22 reviews
June 15, 2025
10/10Delicious food, friendly staff and a relaxed atmosphere.
Jack's Brasserie • Owner
Thank you very much for your kind words about your visit to Jack’s Brasserie. We’re thrilled to hear that you enjoyed the delicious food, the relaxed atmosphere, and our friendly service. It’s always a great pleasure for us to create a warm and welcoming experience for our guests. I will gladly share your lovely feedback with the team—they’ll be delighted to know they contributed to your enjoyment. We look forward to welcoming you again soon! Best regards Maximilian von Reden General Manager
Angela C. • 15 reviews
April 11, 2025
9/10Good food and good service
Mesut D. • 5 reviews
April 30, 2025
10/10Very great ambiance, good food. Very close to public transport which is an advantage.
Jack's Brasserie • Owner
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the ambiance and food at our restaurant Jack's. It’s also great to know that our central location made your stay even more convenient. I will be happy to share your kind words with our team – they will surely appreciate knowing they contributed to your positive experience. We would be very pleased to welcome you back in the near future. Best regards Maximilian von Reden General Manager
Adrienne M. • 1 review
April 15, 2025
10/10Incredible pommes dauphine with lovely perch quenelles. Perfect schnitzel. Also really sweet attention for the children with drawing options. We had a perfect meal.
Jack's Brasserie • Owner
hank you so much for your kind words! We're thrilled to hear that you enjoyed your meal with us – especially the pommes dauphine, perch quenelles, and our classic Schnitzel. It’s also lovely to know that the small touches for the children added to your experience. I’ll be sure to pass on your compliments to the team – everyone will be delighted to know they contributed to a perfect meal for you and your family. We look forward to welcoming you back again soon! Best regards, Maximilian von Reden General Manager
Yann Z. • 5 reviews
March 26, 2025
8/10
Food delicious and ambiance was very nice unfortunately the service was at this peak point (lunchtime) understaffed or overwhelmed. We had a quite long waiting time for our meals.
Jack's Brasserie • Owner
Thank you very much for your visit and for taking the time to share your feedback. We are delighted to hear that you enjoyed the delicious food and the pleasant ambiance at our restaurant. However, we sincerely regret that the service did not fully meet your expectations during this busy lunchtime period. Please rest assured that we take your comments seriously. We will review the situation with our team to ensure that we are better prepared during peak times and can provide the attentive and timely service our guests deserve. We hope to have the pleasure of welcoming you again soon and offering you a seamless experience from start to finish. Best regards, Maximilian von Reden General Manager
Lord Mike S. • 1 review
April 7, 2025
10/10
The Food was excellent
Jack's Brasserie • Owner
Thank you so much for your kind words. We’re delighted to hear that you enjoyed the food. Our kitchen team will be very happy to receive your compliment. We hope to welcome you back soon for another delicious experience. Best regards, Maximilian von Reden General Manager
Enrico C. • 2 reviews
March 1, 2025
8/10Service
Anne-Claude K. • 1 review
February 18, 2025
10/10Good place, good food
Jack's Brasserie • Owner
Thank you for your kind words. We are delighted to hear that you enjoyed both the atmosphere and the food. We truly appreciate your feedback and look forward to welcoming you back soon for another great experience. Best regards, Maximilian von Reden General Manager
Touradj E. • 1 review
February 19, 2025
10/10
A great restaurant with a very long history that should not be missed when visiting Bern!
Jack's Brasserie • Owner
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your experience at Jack’s Brasserie and appreciate its rich history. It means a lot to us that you would recommend our restaurant as a must-visit in Bern. We look forward to welcoming you back for another memorable dining experience. Best regards, Maximilian von Reden General Manager
Bruno V. • 2 reviews
February 14, 2025
9/10A typical "brasserie parisienne" ambiance with a touch of class. Impeccably clean, very attentive service and quality dishes in relation with the theme. Definitely worth a trip, especially in view of the fact that there are less and less "brasseries" or "bistrots" around us. Perfect location two steps away from Bern main station.
Jack's Brasserie • Owner
Thank you for your kind words and for sharing your experience at Jack’s Brasserie. We are delighted to hear that you enjoyed the Parisian brasserie ambiance with a touch of class, as well as the attentive service and the quality of our dishes. It’s also great to know that our central location near Bern’s main station added to your positive experience. We truly appreciate your recommendation and hope to welcome you back soon for another enjoyable visit. Best regards, Maximilian von Reden General Manager
Sukhuman I. • 1 review
December 13, 2024
8/10Service not quite good, but food is good . Your staff make the mistake of bill 2 times that it shouldn’t happen. Today we’re not feel good.
Jack's Brasserie • Owner
Thank you for your feedback. Please accept my most sincere apologies for the inconvenience encountered during your last visit in the Jack's Brasserie and for the mistakes on your bill. You are right and this should not have happened. I wish to assure you that your feedback was brought up to the Brasserie Manager and that appropriate training is being provided to the entire team to ensure against a repeat of the same on going forward. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Michael M. • 1 review
November 25, 2024
10/10Eating at Jack’s is always a good experience when I visit Bern!
Jack's Brasserie • Owner
Thank you very much for your feedback. We are delighted to read that this time also you enjoyed your meal with us in the Jack's Brasserie and that both the friendly service as well as the delights from our kitchen continue to convince you. It is my pleasure to share your kind words with our entire team. Looking forward to welcoming you back again soon. Kind regards, Maximilian von Reden General Manager
Robert B. • 1 review
November 22, 2024
10/10It was a wonderful evening in a brasserie with an atmospheric ambience and friendly staff and excellent cuisine.
Jack's Brasserie • Owner
Thank you very much for your feedback. At Jack's Brasserie, we prioritise an authentic experience and deliver this with a friendly and dedicated team, who pay as much attention to the details on our plates as they do to our service. Thank you for recognising this and sharing these positive impressions with us. We were happy to pass on your kind words to the entire Jack's team and remind them how valuable their work is to our guests. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Doug E. • 10 reviews
August 30, 2024
9/10Great cocktails. Best cucumber soup I’ve ever hard
Jack's Brasserie • Owner
Thank you very much for your feedback. We are delighted to read that you enjoyed your meal with us in the Jack's Brasserie and especially our culinary delights. It is my great pleasure to share your compliments with both our bartender and our kitchen team, I am sure that they will be thrilled to hear about it. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Peter J. • 2 reviews
August 19, 2024
5.5/10The restaurant is well known and has a certain reputation for it’s Wiener Schnitzel with potato salad. I found the the price in time of this plate has increased but the size of the bread crumbed veal has decreased and the potato salad had very little taste.
Jack's Brasserie • Owner
Thank you for your feedback. Please accept my sincere apologies for your disappointment with our well renowned Wienerschnitzel during your last visit. While you are right and our prices evolve with time, I wish to assure you that our Wienerschnitzel are still prepared with the exact same weight of meat. Being prepared by hand in our kitchen, every Wienerschnitzel is unique in its form and it can happen that they seem smaller, but the portion remains the same in every plate. As for the potato salad, I am very sorry to read that it was not as tasteful as on your last visit. I wish you would have brought it up to the attention our our Service Team as we could have checked it and prepared a new potato salad for you. I do hope that this will not prevent you from coming back to us and that we will have the chance to welcome you again and serve you better on your next visit. Best regards, Maximilian von Reden General Manager
renate s. • 1 review
July 27, 2024
8.5/10Good food with very small portions at high prices! Ambience very nice.
Jack's Brasserie • Owner
Thank you for your feedback. We are glad to read that you enjoyed your meal with us in the Jack's Brasserie and that both the ambiance and the delights from our kitchen could contribute to this memorable experience. Thank you also for your constructive feedback in regards to the size of our dishes and our price structure, which has been shared with our Executive Chef for consideration. We appreciate your valuable input. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Anabela A. • 11 reviews
July 19, 2024
10/10Loved everything about this restaurant A gem 💎 in Bern centre Great staff, extremely attentive to the detail that my husband was celebrating his birthday Food and wine choice are extremely good 👏🏻 and atmosphere really pleasant Sending my best wishes
Jack's Brasserie • Owner
Thank you very much for your feedback. We are delighted to read that you enjoyed your meal with us in the Jack's Brasserie and that we could contribute to making your husband's birthday celebration a memorable evening. It is my pleasure to share your kind words with our entire team. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Frederik P. • 1 review
February 3, 2024
10/10
Jack’s Brasserie, never ends in delivering top-notch food and world-class service in an old school setting. Had lunch on a Saturday and the service just made our day (from the the Porter to the waitress taking care of us) - very attentative, relaxed but in a very professional manner, helpful and all with a smile. The food was outstanding, from the veal tatare to their signature Wiener Schnitzel which was just amazing (crispy, ulyra thin non-greasy encrusted veal) with fantastic potato & cucumber salad and lingonberries) served on warm plates (not always the case in many places these days). The dinning room is a propper old world brasserie with a lot of space between tables with ample of space, real cloth linnen, napkins etc. The WC’s are in a world of their own, keeping up with the theme. So, based on the service alone, we will come back without blinking… Thank you for a great experience.
Jack's Brasserie • Owner
Thank you very much for your lovely feedback. We are delighted to read that you had the most enjoyable experience over lunch last Saturday and that both our service and the delights of our kitchen could contribute to this memorable visit. It is my great pleasure to share your compliments with everyone in the team and I am sure that they will be thrilled to hear about it. There is no greater feedback for us than our guests' wishes to return. Thank you for that. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Natalie D. • 6 reviews
January 28, 2024
9.5/10Excellent! We had a lovely dinner.
Jack's Brasserie • Owner
Thank you for your feedback. We are delighted to read that you enjoyed your time with us in the Jack's Brasserie and that our service team as much as the delights of our kitchen could contribute to a successful evening. With pleasure we share your kind words with everyone in the team. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Michel i. • 9 reviews
November 18, 2023
7.5/10Beautiful brasserie, very good traditional brasserie food but sadly the service destroyed the romantic evening. Bread was served after the starter, we had to help ourselves with wine, water and second service...and a waiting time of 40min for the crêpes flambées, at a time where the restaurant was already half empty on a Saturday evening. Not what one expects in such an restaurant!
Jochen M. • 3 reviews
June 16, 2023
10/10They score on all levels: wonderful ambiance, perfect and friendly service and excellent food. Not to forget the wine list, which had a few discoveries.
Jack's Brasserie • Owner
Thank you for your lovely feedback. We are delighted to read that you had the most enjoyable time with us in the Jack's Brasserie and that our team, in the service as well as in the kitchen, could surprise you with their delights and friendly service. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Elham K. • 1 review
June 6, 2023
9/10Nice Schnitzel and very very nice bone marrow starter. Complete wine list, despite the explanation could be more clear to help us pick. We ordered a surprise birthday gift which came in time and was really good. All in all, perfect experience.
Jack's Brasserie • Owner
Thank you very much for your feedback. We are delighted to read that you had the most pleasant birthday dinner with us and that you enjoyed the delights of our kitchen. It is my great pleasure to share your kind words with our Chef and the entire Kitchen Team, I am sure they will all be thrilled to know that they contributed to your special day. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Deborah C. • 1 review
May 4, 2023
6/10We were anticipating a lovely dinner, but came away disappointed. We were seated at 8:15 at a table over looking an alley. We waited quite a while to receive water, and when ordering our meals I was told that the kitchen could not accommodate my wife’s dairy allergy on most of the menu items. The menu stated that the kitchen staff would be happy to do so. While lifting my cocktail glass, the bottom fell out of the glass and tumbled onto the table and the contents landed all over the table and on me. When the waiter finally came back he didn’t seem to know what to do. We had to ask to be moved to another table and for some extra napkins to dry my clothes. We then waited a very long time for our entrees, which arrived about 90 minutes after we were originally seated. The food was excellent, but it was so late- after 10:00 pm, , it was difficult to enjoy. When receiving the bill, we noted that the restaurant did not provide me with a complimentary drink to replace the broken glass. We could not find our waiter, so we paid the bill and left.
Jack's Brasserie • Owner
Thank you for your feedback. Please accept my sincere apologies for your disappointment with the lack of anticipation for your needs after this unfortunate incident with your cocktail. I wish to assure you that your experience has been discussed with our entire team today and that appropriate training has been provided to ensure against a repeat of the same on going forward. Nevertheless, I would like to reassure you that, while maybe not actively communicated, the cocktail replacing the broken one was extended complimentary as well as your wife's drink as a gesture of apology. I do hope this will not prevent you from coming back to us and that we will have the pleasure of welcoming you back and serve you better soon again. Kind regards, Maximilian von Reden General Manager
Michelle S. • 1 review
April 20, 2023
9/10Great service and flexibility about our delay as we were having drinks in the lounge before. The salad was great, the Schnitzel too but slightly disappointing it wasn‘t vealy
Jack's Brasserie • Owner
Thank you for your feedback. I am very happy to read that you enjoyed your time with us in the Jack's Brasserie and especially the friendly service provided by our team. Thank you also for your constructive feedback in regards to our Wienerschnitzel, which I can assure you is pure veal, but still was not vealy enough to your taste. Your comment have been shared with our Head Chef, who always appreciates feedback on his dishes. I do hope this will not prevent you from coming back to us and that we will have the pleasure of welcoming you again soon. Kind regards, Maximilian von Reden General Manager
Richard P. • 1 review
April 6, 2023
10/10could have more vegetarian options at lunch.
Jack's Brasserie • Owner
Thank you for your feedback. We greatly appreciate your constructive comment in regards to our vegetarian offer and have shared it with our Headchef, who is already working on new dishes for our vegetarian and vegan guests. I am confident that the new menu coming out shortly will meet your expectations. Looking forward to welcoming you back again soon. Kind regards, Maximilian von Reden General Manager
Shivana W. • 1 review
March 5, 2023
10/10
Discovered this gem during an overnight stay in Bern. Perfect, well-lit bistro setting. Excellent food and service. Many options for vegetarians, vegans, pescatarians.
Jack's Brasserie • Owner
Thank you for your lovely feedback. I am delighted to read that you had the most enjoyable time with us and that our service as much as our kitchen teams could contribute to your memorable experience. It is my pleasure to share your kind words with all of them. Looking forward to welcoming you back with us soon again. Kind regards, Maximilian von Reden General Manager
Michele S. • 1 review
December 29, 2022
10/10Jack‘s Brasserie is the place to go for delicious food (veggie and vegan options), great atmosphere and fantastic service! And it has the best Schnitzel in town.
Jack's Brasserie • Owner
Thank you for your lovely feedback. I am delighted to read that you had he most enjoyable time in our Jack's Brasserie. It is my great pleasure to share your kind words with our entire team in the service as well as in the kitchen; I am sure they will be thrilled to know that they contributed to your memorable experience. Looking forward to welcoming you back soon again. Kind regards, Maximilian von Reden General Manager
Mesut D. • 5 reviews
October 24, 2022
10/10All good, as always. Thanks for the great hosting. We will definetly come again.
Jack's Brasserie • Owner
Thank you for your kind feedback. We are delighted to read that you enjoyed your time in our Jack's Brasserie. There is no greater feedback for us than the wish to return and we will be looking forward to welcoming you back with us soon. Kind regards, Maximilian von Reden General Manager
Massimiliano B. • 4 reviews
August 29, 2022
10/10One of our favorite restaurants in Bern. Very good meals, people are very friendly and classy. With a superb ambiance of old stile french brasserie.
Jack's Brasserie • Owner
Thank you very much for your kind feedback. We are delighted to read that you had the most pleasant time in our Jack's Brasserie and particularily enjoyed our Cuisine and the friendly service provided by our team. It is my pleasure to make sure your kind words are passed on to our teams both in the kitchen and in the restaurant. Looking forward to welcoming you back soon. Kindest regards, Maximilian von Reden General Manager
Kathleen G. • 1 review
August 29, 2022
8/10Of the 4 of us, 2 had excellent meals. The other 2 had the Wienerschnitzel and it was horrible - dry and tough. However, the service was excellent.
Jack's Brasserie • Owner
Thank you for your feedback. I am glad you enjoyed your time in our Jack's Brasserie and especially the friendly service provided by our team. Please accept my most sincere apologies for your disappointment with our Wiener Schnizel. This surprises me as it is one of our Signature Dish, which we sell about 60 times per day and for which consistently receive very good feedback. Did you share your feedback with the Restaurant Manager or someone from our team? We would happily have prepared a new one for you. I do hope this will not prevent you from visiting us again and that we will have the chance to welcome your back soon. Kind regards, Maximilian von Reden General Manager
Dimitri H. • 6 reviews
August 19, 2022
10/10Very nice place that remains one at Brasseries in Paris while enjoying superb Wiener Schnitzel and pommes allumettes: I will definitely return there again
Jack's Brasserie • Owner
Thank you for your feedback. We are delighted to read that you enjoyed your time in our Jack's Brasserie and that it brought back some nice memories. It is my pleasure to share your kind words with our kitchen team and I am sure they will be thrilled to know that you appreciated their specialities. There is no greater feedback for us than the wish to return and we will be looking forward to welcoming you back soon. Kind regards, Maximilian von Reden General Manager
Lyka B. • 9 reviews
August 11, 2022
9/10The amuse bouche was free.. it was really good! It was foie gras with this corn topping.
Saul K. • 106 reviews
July 2, 2022
7.5/10Good food, but service was slow and confused. Server was polite but shared that the staff was in disagreement about whether or not we had received our amuse bouche. In fact, we had not.
Julia W. • 1 review
June 1, 2022
7/10Lovely restaurant, great food quality. Excellent for people watching. Staff could have been a little more attentive in this particular instance.
Jack's Brasserie • Owner
Thank you for your visit and your feedback. I am delighted to read that you enjoyed your time in our Jack's Brasserie and especially the quality of our kitchen. It is my pleasure to pass on your kind words to the Chef and his team; I am sure they will be very happy to know they contributed to your memorable experience. We also appreciate your constructive feedback in regard to our service team. I have discussed it with the Restaurant Manager and I can assure you that training is being provided and measures have been taken to ensure against a repeat of the same on going forward. Looking forward to welcoming you back in our Jack's Brasserie. Kind regards, Maximilian von Reden General Manager
Martha B. • 1 review
May 25, 2022
5.5/10For our anniversary dinner, we asked in writing for a table away from the door, and serving areas. We were seated beside the main door and to the side of the door going to the bar. Diagonally off to us was the serving station. The service was very good, a kind waiter from France who was very attentive. The wine list is extensive, with some very interesting Swiss wines. They also offer quite a few half bottles, which is welcome for those of us driving, and a Coravin option, allowing those who want one fine glass of wine without buying the whole bottle to choose that option. However, I ate the "Zürich Geschnetzeltes", a famous Swiss dish of veal in cream with Rösti (fried potatoes) and apparently a specialty of the house. It tasted as if it had been prepared elsewhere and delivered in a plastic bag to the kitchen. Sickly sweet and lacking in the typical taste and consistency of this dish. The Rösti was a pre-prepared round disc, somewhat soggy and probably slapped on the grill at the last moment. It was not even lukewarm. When I asked for a new Rösti I was told it would cost extra, quite something given this one plate cost CHF 48.- and the awful quality. A real disappointment for a dish which is supposed to be the house specialty. My husband's Wiener Schnitzel was crisp but without any personality. This used to be a good restaurant but it seems now it is resting on its laurels. We will not go back.
Jack's Brasserie • Owner
Thank you for choosing our Jack's Brasserie for your anniversary dinner and for taking the time to share your experience with us. I am very sorry to read that our kitchen did not convince you on this occasion and that the dishes were not to your taste. Especially these dishes, which are, as you mentioned, some of our specialities and we have not received any similar feedback. Have your shared your feedback with the service staff on site? It is always extremely helpful for us to receive such feedback directly so that we can react immediately. We could have prepared new portions for you for example. I can however assure you that all our dishes are prepared in house and that the rösti is made into a round disc for esthetic reasons by our chef with fresh potatoes. I am very sorry that you had such a disappointment. Nevertheless, I would like to thank you for your kind words about our service team and your positive feedback on our wine list. Kindest regards, Maximilian von Reden General Manager
Christopher D. • 3 reviews
February 28, 2022
9.5/10
Superb Dover sole, perfectly executed. Not too buttery, perfect 'as is'. The wasabi kale exceeded all expectations. And those little potatoes, so cute -- and delicious!
Jack's Brasserie • Owner
Thank you very much for this great feedback of yours. We are glad to hear that we have been able to surprise you with our outstanding services and quality. We will forward your kind words to our colleagues at the hotel. We thank you again for sharing your experience. It would be a pleasure to welcome you back again in the very near future. Best wishes Maximilian von Reden General Manager
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