Les Trois Forts - Sofitel Vieux Port
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Reviews
8.7/10
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All reviews
5.5
The location Is really nice, the food is good but the service in the room it's a disaster... No elegance, no technique, not friendly at all. I asked for a candle for my friend's birthday and we didn't receive it while the table in front of us received two of those... Absolutely disappointing... Even more they charged us for two cheeses while we got just one.
Les Trois Forts - Sofitel Vieux PortDear Mr Zonetti, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location and the quality of the food, but we are truly sorry to learn that your experience with the service did not meet your expectations. Please accept our sincere apologies for the issues you encountered during your visit. What you describe regarding the service, the missing birthday candle, and the mistake with the cheese charge is certainly not the level of attention and care we strive to provide to our guests. We understand how disappointing this must have been, especially on a special occasion. Your comments have been shared with our team so we can review what happened and ensure that these situations are addressed and do not occur again. We hope you might consider giving us another opportunity in the future to provide you with the experience we truly aim to deliver. Kind regards, Les Trois Forts Restaurant
4.5
If you want to eat with children running around throwing toys, Chasing dogs and vociferous patrons this is your place . At night the so called view of the old port is hidden behind all the restaurants light reflection on the glass. What should have been a nice dinner was very unpleasant .
Les Trois Forts - Sofitel Vieux PortDear Mr Pacheco, Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your dinner experience did not meet your expectations. We completely understand how a lively atmosphere can sometimes affect the enjoyment of a meal. While dogs are welcome in our restaurant, it is quite uncommon to have more than one at the same time. We were conscious of the inconvenience, and therefore took immediate action by speaking with the guest to ensure a calmer atmosphere. After our discussion, he spent more time on the terrace with his son and pet, which helped restore a more peaceful ambiance. This was an exceptional situation, and please rest assured that we always strive to provide a relaxing and enjoyable dining experience for all our guests. Kind regards, Les Trois Forts
5.5
Service was great but food was terrible. Overcooked, lacking flavour and overpriced. Beautiful views and comfortable seating. Wouldn’t recommend
9.0
The view was fantastic, we got a table just by the window. We had the chef-recommended menu and wine. The waiter could have explained more about the food that was served, we got a very quick presentation. When asking again, the waiter had to go ask a collegue. The food was very good but not fantastic.
10
The best dinner ever!! Our servers were so friendly and on it. The food was amazing and the view can’t be best!!! Prettiest view in Marseilles.
7.0
Very nice location, amazing view, solid service from waiters, food was alright, not amazing, but not bad either.
10
Excellent
8.5
Great view of Marseille (and Monte Cristo?). Good food and service in a five star hotel, top floor.
10
The view of the Old Port is breathtaking. The food is delicious; Elevated cuisine but in decent portions. The service is friendly without being pretentious.
9.0
Very good dinner with a stunning view. The service was not very kind, unfortunately. We would have expected a more convincing service.
10
The ambience, table setting, attitudes and service of the staff were impeccable. In addition, the main courses of chicken and pigeon were way above our expectation standards. Kudos to the chef.
10
I chose the 4-course menu. Altogether, from the amuse-bouche until the last chocolate and raspberry tartelettes, there were 10 courses! including a cheese platter and 3 desserts. All excellent. Very attentive and nice service. Spectacular views. Will come back.
9.0
The view to the Old Port
4.5
The veiw of the place was amazing the food was not good at all
9.5
Excellent
10
I would like to express sincere gratitude to Jessica and the team for giving us an exceptional experience on Saturday afternoon, making me and my partner really enjoy a special moment visiting the south of France for the first time. The food was excellent, the service made it even better. Thank you, we shall return in hope that the same team continue and the menu keeps its high standard
10
Good service, the menu dégustation was good.
10
Wonderful experience. Excellent service. Delicious food. Spectacular view. Highly recommended ????????
10
Top notch food, attentive service and breathtaking view.
10
A wonderful treat in a City of so much variety and spice. The vantage point is amazing - one of the best views we’ve had whilst enjoying food. It’s all you expect and more. Staff friendly especially if you engage and don’t let the occasion or Michelin stars mean you have to stiffen. Relax and enjoy it as after all this is just food albeit served impeccably. So take one momento shot, choose a glass of something special and take a look at that view of what is the most impressive ports of the World let alone the Med. If you come to Marseilles go head for Sofitel - real luxury feel.
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