Reviews - Osteria Cancello dei Macci
Reviews
9.5of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Dennis L. • 3 reviews
November 11, 2025
10/10
Gezellig sfeer bediening was super spontane dame
Serge R. • 9 reviews
November 8, 2025
9.5/10
Food is perfect, waiter is perfect… but at the beginning asked to wait for 10-15 mins.
문천 고. • 1 review
November 5, 2025
10/10
Very delicious
Steven B. • 4 reviews
November 6, 2025
10/10Phenomenal food and outstanding service. Highly recommended for anyone visiting Florence.
Clare G. • 1 review
November 5, 2025
10/10
What a delightful restaurant. Fantastic staff, Carmella and Chris made us feel welcome and looked after us impeccably, all with smiles. The food was outstanding, we had the tasting of pecorini cheeses and jams, then the crispy octopus and beef, lard and truffle which were all delicious. Thank you so much 🙏🏻
Jason C. • 2 reviews
October 30, 2025
10/10Excellent service from Luca! He helped my wife and I select the perfect meal courses and wine!
Charles R. • 1 review
November 2, 2025
10/10Delicious food with amazing staff and service
Lina M. • 1 review
November 1, 2025
10/10our two waitresses were amazing and very friendly and they helped us a lot! amazing food, very tasty dishes
Steve C. • 1 review
October 30, 2025
7/10I thought the food was very average. I was expecting more. The service was excellent.
Damon B. • 1 review
October 30, 2025
10/10Great food and the best service in Florence so far. Waitress was attentive and friendly.
Julie C. • 4 reviews
October 28, 2025
7/10another MÉDIOCRE RESTAURANT, yet praised by the reviews @THE FORK OR TRIP ADVISOR I simply wonder how people judge the food or its only the necessity of filling the stomach
Osteria Cancello dei Macci • Owner
Hello Julie We’re genuinely surprised by your comment, especially since the vast majority of our guests recognize the quality of our food and service. In our restaurant, people don’t just “fill their stomachs” — they eat well, with fresh ingredients and dishes prepared with care and passion every day. You cleaned all the plates with bread and deboned all the steak, it didn't look like you didn't like the food. We always welcome constructive feedback, but superficial judgments don’t reflect the reality of our work or the experience we offer to those who truly know us.
Ville R. • 2 reviews
October 23, 2025
9/10Excellent meat and wine!
Osteria Cancello dei Macci • Owner
Thank you so much! We’re delighted you enjoyed our meat and wine — we hope to welcome you back soon for another great experience! 🥩
Onur C. • 1 review
October 18, 2025
7.5/10Too expensive for the food especially rind delivered. Big part of the meat was bone, fat, burned or not enough cooked. So from 1.6 kg meat there left maybe only 0.6 kg to eat. But you pay for 1.6 kg. So at the end, everybody is still hungry.
Osteria Cancello dei Macci • Owner
Hi Onur, we appreciate your comment, but we’d like to clarify a few things. Here in Florence, meat is served the traditional way — by weight before cooking, including bone and fat, which are essential for authentic flavor. This is how real Florentine-style cuts are meant to be enjoyed. We use only top-quality meat, carefully selected from trusted suppliers, and our guests usually value both the taste and the portion. We’re sorry if this didn’t meet your expectations, but this is how genuine Florentine cuisine is done — and we’re proud to keep that standard. I understand that’s you don’t know much about Florentine cuisine and the meat, I suggest you to explore more before making reviews with no sense Thanks for having dinner at our restaurant, you have a beautiful family Hape to see you again ☺️
Chris B. • 1 review
October 18, 2025
9/10
+2Very very beautiful inside, the service is wonderful and the food is really good. Only reason I have 4 star instead of 5 on food is the desserts were just ok. Everything else though was great!
Osteria Cancello dei Macci • Owner
Hi Chris, thank you for the lovely review! We’re happy you loved the food, service, and our place. We’ll definitely take your comment about the desserts into account — next time, we’ll do our best to surprise you with something truly special!
Sharon M. • 1 review
October 12, 2025
10/10Good Food plus service. Where do I start, just got back from Florence and booked this restaurant for four of us. Oh Wow what a beautiful dining experience, the waitress was so fun and welcoming the steak was amazing (best iv ever tasted) great food great wine and best of all great service and the decor is authentically pleasing. If you visit Florence you have to try this restaurant. If I’m ever lucky enough to go back I would book this restaurant more then once.
Osteria Cancello dei Macci • Owner
Sharon, thank you so much for your amazing review! We're truly happy to hear that your experience with us was such a memorable part of your trip to Florence. It means a lot to know you enjoyed the steak, wine, service, and the atmosphere — especially coming from someone who's traveled far! We'll be sure to pass your kind words on to our team (especially your waitress — she’ll be thrilled!). If you ever find yourself back in Florence, we’d be honored to welcome you again — as many times as you’d like!
Nicole S. • 1 review
October 11, 2025
10/10
The staff was incredible. Everyone was friendly and knowledgeable. They made us feel welcome and appreciated. The steak was delicious. The wine was fantastic. The cantucci and vin santo were the perfect end to a perfect meal. Thank you for helping us enjoy our first florentine steak experience and the limoncello digestivo!
Osteria Cancello dei Macci • Owner
Thank you so much for your kind words! We’re thrilled to hear that our staff made you feel welcome and appreciated — that’s exactly what we aim for. It’s wonderful to know you enjoyed the steak, wine, and the traditional cantucci with vin santo. We hope to have the pleasure of serving you again soon!
Terry W. • 1 review
October 10, 2025
10/10Delightful place away from the touristy area with a playful personal touch from the staff. Food was delicious!
Osteria Cancello dei Macci • Owner
Thank you so much for your lovely review Winter! We're thrilled to hear you enjoyed the warm atmosphere and the personal touch from our staff — we truly love making our guests feel at home. Knowing that you found the food delicious makes us incredibly happy! See you on Sunday evening Warm regards
Lorrie S. • 1 review
October 6, 2025
4.5/10Too touristy. Not enough servers to address needs of diners. More focused on providing instagram moments with Tuscan steaks.
Osteria Cancello dei Macci • Owner
Dear Lorrie Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to offer an authentic experience that combines the quality of Tuscan cuisine with a warm and welcoming atmosphere. The fact that we’re appreciated by visitors from all over is something we’re proud of, but we always strive to provide attentive and personal service to all our guests—whether they’re locals or tourists. In this case I want to remind you that you are a tourist too We’ve taken note of your comments regarding the number of staff. During particularly busy times, waiting times can be longer than usual, and we are actively working to strengthen our team during peak hours. As for the “Instagram moments,” we’re glad our dishes look good in photos, but behind every plate there is real attention to quality and tradition. We hope to have the chance to welcome you again in the future and offer you an experience more in line with your expectations. Best regards
Nathan P. • 3 reviews
October 5, 2025
8.5/10Having never had the famous florentina steak, we thought why not and it was a beautiful bit of meat, certain parts are a bit chewy but it's incredibly flavourful, waitress was rushed off her feet training a new waiter as well as serving every table. lovely setting inside.
Osteria Cancello dei Macci • Owner
Dear Nathan, Thank you for choosing to try the Florentine steak with us — we're glad to hear you enjoyed the flavor and quality of the meat! It’s a proud tradition here, and we’re always happy to introduce it to first-timers. We’re sorry if the service felt rushed during your visit. At times of high demand, our team works hard to serve everyone efficiently, but we understand how important it is to also make each guest feel looked after. Your feedback helps us improve, and we’ll be sure to share it with our staff. We hope to welcome you again soon — perhaps for another round of bistecca, or to try something new from our menu. Warm regards
Kara H. • 5 reviews
October 2, 2025
10/10What a fantastic restaurant. We had a wonderful evening here and the food was excellent. All four of us really enjoyed our meals. Very friendly, delightful staff with a relaxed cosy atmosphere.
Osteria Cancello dei Macci • Owner
Dear Kara Thank you so much for your kind words! We're thrilled to hear that you and your group had a wonderful evening with us and enjoyed the food. Our team works hard to create a warm, relaxed atmosphere where everyone feels at home, so it's great to know that came through during your visit. We’ll be sure to pass on your compliments to the staff — it means a lot to us. We hope to welcome you back soon for another great experience! See you soon
John K. • 1 review
September 30, 2025
10/10The staff was very friendly and knowledgeable about local wines and food pairing. The food was excellent, and the price point was very reasonable.
Osteria Cancello dei Macci • Owner
Liebe/r John, herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie und Ihr vierbeiniger Freund sich bei uns wohlgefühlt haben. Haustiere sind bei uns immer willkommen, und es ist schön zu wissen, dass Sie unseren Service und das Essen genossen haben.
John D. • 1 review
September 29, 2025
10/10My wife and I had a FABULOUS meal last night here. Perhaps the best meal we have had in Florence. It is a bit out of the way from center of town. It worth the walk. It is a friendly and romantic place with excellent service and a good vibe, perfect after long day of touring. The steak was one of the best we have ever had! Excellent wine list too. Special place!
Osteria Cancello dei Macci • Owner
Dear John, Thank you so much for your wonderful review! We're delighted to hear that you and your wife enjoyed what might be your best meal in Florence — that truly means a lot to us. We appreciate you mentioning the location; while we're a bit off the beaten path, we’re glad it was worth the walk. Creating a friendly and welcoming atmosphere along with excellent food is exactly what we aim for. We hope to welcome you both back soon for another memorable dining experience!
Nadia L. • 1 review
September 12, 2025
10/10The staff was wonderful and made us feel special. The food was amazing and authentic - it was the perfect evening!
Jill B. • 1 review
September 26, 2025
10/10
The welcoming staff made this so special. The hostess made sure our table was perfect and checked on us often.
Emily P. • 2 reviews
September 19, 2025
10/10Beautiful restaurant! Florentine steak was incredible.
Mehtap B. • 1 review
September 17, 2025
10/10Everything we ate was delicious and the server was warm and friendly.
Charlotte W. • 7 reviews
September 15, 2025
10/10
Beautiful restaurant. The design of the space is lovely. Service was brilliant, very attentive. Food - spot on! 100% recommend!
Susan D. • 3 reviews
September 9, 2025
10/10Our lunch was amazing! We had the bistecca al fiorentina, truffle and porcini pastas, liver crostini and brushchetta, plus Fagioli beans. It was wonderful and so delicious. Lori, our server, was a warm and lovely host. This restaurant is close to Santa Croce, just far enough outside of the tourist area which was rammed with people. This is the Firenze I came to love 30 years ago; I hitch Sems to be slipping away in many places. Not here. I highly recommend it. Bravo! Brava! Grazie Mille!
Anne M. • 1 review
September 7, 2025
10/10Amazing good, amazing service, amazing vibe!
Shane B. • 1 review
September 1, 2025
10/10Excellent!
Melissa W. • 1 review
September 3, 2025
10/10Lory… a wonderful host, made my husbands birthday treat very special. She’s a fabulous asset to the restaurant. Thank you for looking after us!
Alice C. • 1 review
September 2, 2025
10/10We had an amazing experience! We made a reservation and requested to sit outside. When we arrived a little early, the staff was very kind and our table was already ready for us on the terrace. We had pasta with truffles, risotto, white wine, and the tiramisu was incredible! To finish, we were offered a glass of limoncello. Truly one of the best dining experiences we’ve ever had.
Brandi C. • 2 reviews
August 28, 2025
10/10
Super cool ambience inside the restaurant. Waitress was great - whole wait staff was super friendly/helpful to their customers. Everyone loved their food - we got the florentine t-bone steak, il tagliolino, and il bosccaiolo. T-bone steak was well worth the money.
Steve P. • 2 reviews
August 26, 2025
10/10
Superb Italian food. We will return
Meredith m. • 8 reviews
August 12, 2025
10/10
our server, lorela was amazing! such a personal experience, felt so welcome and warm... and the food was amazing too!
Ren M. • 3 reviews
August 11, 2025
10/10
I have enjoyed my toscana dinner due to special hospitality, delicious dishes and romantic atmosphere.
tina g. • 1 review
August 5, 2025
8/10A little warm in the restaurant but as we are finding in Florence- warm welcomes and good food
Isabella T. • 1 review
July 22, 2025
10/10
+2One of my favorite restaurants in Florence. Amazing food, ambience, and service. I always get a hugo spritz when I’m here, they make them so good. Can’t go wrong with anything you order. I love the Pappardelle with the boar sauce and the truffle pasta. Also, the Florentine steak is so good, one of my favorite things to get here. Amazing place!!
Xuechen S. • 25 reviews
May 29, 2025
10/10The experience was extraordinary, the food was delicious, the service was great, nothing to add on !
Aileen C. • 1 review
July 23, 2025
10/10The food and service was superb, The staff had all of the diners sing happy birthday to me, lovely touch🥳
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