Reviews - Palazzo Castri 1874
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Palazzo Castri 1874
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Reviews
Food
Service
Ambience
9-10
7-8
5-6
3-4
1-2
What diners said about this restaurant:
Laura V. • 1 review
August 29, 2024
10/10Everything was perfect even at the time we made the reservation
Diane M. • 28 reviews
August 18, 2024
10/10We had a salad Nicosia and a club sandwich, and both were great. Service was excellent. We ate in the garden, which was lovely.
Lisbet S. • 2 reviews
July 20, 2024
8/10The White Wine was very good:Pinot grigio. The food was not What I expected! I’m used to more interesting variation & taste. The surroundings were great!
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Salima Q. • 69 reviews
May 12, 2024
10/10Excellent food, service and ambiance!
Bruno C. • 107 reviews
April 10, 2024
7/10Restaurant located inside the Hotel. The menù offers a very limited choice of dishes.
Palazzo Castri 1874 • Owner
Dear Guest, We thank you for your feedback, it helps us a lot to improve our service. Once you took advantage of the lunch we would like to tell you that we offer express cuisine with excellent products quality that requires much care and attention and our focus is on the safeguarding them and maintaining high quality. We are sure that our staff was welcoming and helpful in all your requests. We hope to see you soon! Il team Florentia CAFè
Rita S. • 3 reviews
March 29, 2024
9.5/10The food is very Nice. Price around 40€ per person. The waitress Camilla was very kind and helpful at understanding the several options.
Palazzo Castri 1874 • Owner
Dear guest, we are glad to read your feedback, and we are proud to know that our staff is always present and available to improve your experience. Thank you very much. We hope too see you soon. Il team del Florentia Cafè.
Blair M. • 23 reviews
February 20, 2024
5.5/10I had this restaurant on my favourites for a few months due to the high ratings. Was really looking forward to this evening. The ala carte menu had about 4-5 choices per section. It was okayyyy nothing there screamed out. I had the fish and they were out of sea bass but had a replacement. It was truly disappointing. It wasn’t very nice, was heavy to go with the sauce and chewy. Overall disappointing evening for the food. The starters were nothing to shout about too. Dessert was their saving grace and the 50% off from Fork’s promo month.
Gabriela D. • 1 review
January 28, 2024
10/10The restaurant Is charming, the service was wonderful and the girls we're very helpful. The food was Amazing. I would come back without a doubt.
Harris S. • 3 reviews
December 23, 2023
10/10Great menu. Delicious food. Right next to garden.
Martha O. • 11 reviews
December 19, 2023
5/10We were very disappointed with the food! I ordered the sea bream and it came with potatoes that were so undercooked and absolutely tasteless! It was so bland and my husband’s pasta was flavorless and dry. Overall it was not a good food experience 😔
Trudy b. • 4 reviews
November 23, 2023
9.5/10It was very quiet when we ate at 7.30 hence the very welcome hefty discount. The staff were very friendly and communicative and our food was served in good time and was delicious although not overly complex. Very pleasant experience overall.
Halima N. • 5 reviews
May 21, 2023
10/10Located in a beautiful 4* hotel. We sat on the patio near the pool which was lovely. The food is good and the staff is very nice, especially the lady Maitre d’Hotel. Would come back again for sure next time when in Florence.
Palazzo Castri 1874 • Owner
Dear Costumer, we are glad that your enjoyed our resturant and our service. We look foward to seeing you soon. Thank you. Florentia Cafè team
Leslie F. • 1 review
May 9, 2023
2/10Food seemed to be frozen food that was reheated. Inedible. Staff was great. Would never recommend this restaurant. We’ve had so many amazing meals in Florence and can’t believe how awful the food was. We booked this hotel to have a calm evening and ending a long trip and my friend and I were celebrating our 60th birthdays and thought this would be an amazing experience with the spa and a quite quality experience. Instead we had a stressful terrible experience. The hotel website is very deceiving as we thought this was a very nice spa and boutique hotel. Spa was very lacing as well. We paid for massages and the facilities were mediocre at best. Sad to end my first trip to Florence on such a negative note. The past 10 days here were amazing definitely would never recommend this hotel or restaurant ever!
Palazzo Castri 1874 • Owner
Dear customer, we are sorry to read these words, and surprised that yo're talking about our hotel, which we carry foward with passion and dedication. We can rassure you that our resturant uses only qaulity materials. We also see that the service score doesn't match the comment. We invite you to contact us to investigate your disappointements. Greetings, il Team del Florentia Cafè
Martijn V. • 76 reviews
April 8, 2023
9/10Great spot for lunch with a view on the courtyard. Very stylish restaurant in a hotel. Extremely good price quality ratio with the Fork Special!
Palazzo Castri 1874 • Owner
Dear customer, we're glad to hearing this review, and we would like to inform you that we are open also for dinner. We are looking forward to see you again. Best regards. Il team del Florentia Cafè
Florencia A. • 49 reviews
March 7, 2023
7.5/10Nice place, kind people but the level of the food wasn’t what we expected
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Palazzo Castri 1874 • Owner
Dear guest, We are sorry you did not enjoy our dishes. we would like to inform you, that we use only high quality products! We are glad you appreciated our service. Hoping to improve your experience next time. Thank you .Florentia Cafè Team
Timothy H. • 6 reviews
February 8, 2023
9.5/10Great food with excellent service
Felipe M. • 6 reviews
November 7, 2022
6.5/10Beautiful place. The waiters were very kind. The three Spaghetti plates where cold. The Bread basket was ridiculously expensive. Maybe we expected something better because of the references
Palazzo Castri 1874 • Owner
Buongiorno signor Medan, La ringraziamo per aver scelto il nostro ristorante, e siamo molti dispiaciuti per l' accaduto, spero che comunque abbia apprezzato la soluzione proposta. Ci teniamo ad informarla che il pane ed il coperto non sono a pagamento come da Lei indicato. Speriamo di vederla presto presso il nostro ristorante. Cordialmente , Il team del Florentia Cafè
Sonia E. • 4 reviews
October 24, 2022
10/10Very good, the service was amazing and very handy since we’re using the hotel for the next few days.
Daria V. • 6 reviews
October 13, 2022
8.5/10Very kind stuff, can't expect more than this. We were absolutely satisfied with that part. The quality of the food is ok though the meet was little over cooked.
Khairul R. • 1 review
August 29, 2022
8.5/10The service (waitress Camilla) was excellent, the ambiance is nice. Food was good. The 50% discount really make the experience as real value for money.
Jordi S. • 13 reviews
July 25, 2022
8.5/10Elegant place and good service. Very tasty food.
NICOLA G. • 24 reviews
June 11, 2022
3.5/10Food quality very low. Slow service. Super hot ambience, not enjoyable. So long for having a bill and no one knew how to do an invoice. Simply, a bad experience.
David W. • 17 reviews
June 8, 2022
5.5/10After a long day sightseeing for 12 hours on a bus we decided to try the restaurant at this hotel because we are staying there and it was convenient. This hotel is really nice and decorated well so the ambience I cannot fault. We arrived in the restaurant and found no staff to seat us. After standing around for 5-10 minutes a young waitress came out from the kitchen and she offered us a table inside or outside. She asked if we would like water and that arrived very quickly. She then brought the wine and food menus. She seemed to forget that we existed after this because she was in a long conversation with a couple on the next table. She also went outside to deal with other diners and continued to go in and out of the kitchen. After about 20 minutes I tried to get her attention. Then she snapped at me to wait a few minutes. We ordered salmon tartare to start and that took 30 minutes for it to arrive. The second course was Roll of Chicken for my wife and Sirloin Steak for myself. Another 20 minute wait after finished the starter and when the dishes arrived they where very disappointing. I had asked for my steak to be medium cooked. It arrived very raw on the inside. My wife’s chicken was very dry. I found that the waitress was dealing with several people at the till in the next room . I waited several minutes for her to deal with other customers and then told her about my steak. She apologised and took it away. Ten minutes later she returned with the steak and potatoes but there was now no sauce on the plate which should have been a wine reduction. I again alerted her to this and she took it away again and five minutes later returned with the plate of steak and potatoes plus sauce. By now the food was getting cold. I ate the food and I payed for it and left very dissatisfied.
Radu I. • 9 reviews
December 27, 2021
10/10Our waitress was extremely warm and attentive, food was good, lovely atmosphere. We”ll be back for sure.
Jeannie L. • 48 reviews
October 31, 2021
9/10Unfortunately the lunch menu is very limited.
Jeannie L. • 48 reviews
August 5, 2021
9/10This is a lovely place, when you walk in from the crowded street, it's as if you walk into another world. Food is good, ambiance and services are excellent. All amenities are high qualities.
Marcello S. • 131 reviews
October 23, 2020
10/10My second time here! That’s great!
Cecile G. • 15 reviews
August 25, 2020
8/10Nice place, quiet, peaceful. The food is good but not that amazing !
Alexandra L. • 12 reviews
December 30, 2019
9.5/10Everything was perfect. The dishes were excellent. The waitress was very nice.
- -. • 2 reviews
September 16, 2019
2/10We showed up at the restaurant at the booked time. Was greeted by a lady at reception who said we had to wait a bit. When we waited for 15 minutes without response, the patience was over. We went. Lousy service. Nor did it seem to be anything special about people there and those who worked there seemed to have some fun. Not good!
Richard M. • 6 reviews
June 15, 2019
10/10Florence was incredibly busy on a Saturday evening. To eat in the garden here was beautifully tranquil. An oasis
Marcello S. • 131 reviews
April 6, 2019
10/10Great location and very good food! It does worth!
Fernando C. • 19 reviews
March 4, 2019
10/10Great service.
Jeannie L. • 48 reviews
February 21, 2019
9/10food is adequate. place is beautiful and very quiet. Service is excellent.
Jennifer H. • 40 reviews
November 18, 2018
7/10A nice little find inside a boutique hotel. The service was excellent and the food was tasty and simple.
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- -. • 5 reviews
November 21, 2018
10/10Great food in a semi formal setting with attentive service. I would return.
- -. • 3 reviews
July 27, 2018
10/10Good place
- -. • 12 reviews
February 13, 2018
7/10Food was bland and over priced. However service was wonderful they were very friendly. Wouldn't go here again though.
Tripadvisor reviews
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