How is the waiting time rated at Primo's?

The waiting time at Primo's is rated 7.8/10 by TheFork users.

How is the atmoshpere rated at Primo's?

The atmosphere at Primo's is rated 9.2/10 by TheFork users.

How is the noise level rated at Primo's?

The noise level at Primo's is rated 7.7/10 by TheFork users.

How is the quality of the cuisine rated at Primo's?

The quality of the food at Primo's is rated 9/10 by TheFork users.

How is the service rated at Primo's?

The service at Primo's is rated 9/10 by TheFork users.

Reviews - Primo's

Name: Primo's
Address: Rua da Esperança 25, Lisboa, 1200-815, Portugal
Price range: €20 (Prices have been provided by the restaurant)
Rating: 9.2

Reviews

9.2
of 10

Excellent

463 reviews

Ambience

9.2

Food

9.2

Service

9.2

Real experiences from real diners
Ratings and reviews can only be left by guests who have booked with TheFork.

How do we calculate ratings?

Christina K. • 3 reviews
November 29, 2025
10/10
I love the pizzzaaa!!! The service is exceptional and the atmosphere very cosy!!
Leonor K. • 41 reviews
November 21, 2025
8/10
Truffle pizza is a bit expensive for the little amount of truffle it has and it was not wow
Sophie F. • 2 reviews
November 18, 2025
10/10
Food was amazing
Carolina G. • 2 reviews
November 7, 2025
9/10
Amazing food ! Service ok and music was too loud
Adriano d. • 3 reviews
November 12, 2025
10/10
great pizza (I'm Neapolitan), food and great service
Roberta L. • 9 reviews
November 4, 2025
10/10
Both the food and the service are always excellent, it keeps us coming back!
Beatriz J. • 28 reviews
November 1, 2025
8/10
Good food (we ate both truffle risotto and pizza), friendly staff
Márcia C. • 4 reviews
September 18, 2025
9/10
Really nice place to meet you friends.
Rita G. • 45 reviews
October 10, 2025
10/10
The server was nice throughout the service and knew how to suggest a really good wine and drinks based on our preferences; the ambience of the place is really good, it was our second time there and we decided to make a dinner with a big group. The service was smooth, fast and the food was delicious. The prices are very good for the quality and the staff was overall nice and helpful, concerned if we were all enjoying.
Sofia C. • 3 reviews
October 3, 2025
8/10
We booked a table for 2, but when we arrived the places were on the counter. However, the manager was super nice with us and after the other couple left the table, we could move there and they gave us the first round of drinks for free for the inconvenience. The food was great! The drinks as well, the waiters super nice and kind! We really liked the experience there
Tiago S. • 1 review
September 27, 2025
7.5/10
Food was good. Service can be improved
Bronte A. • 1 review
September 24, 2025
9.5/10
Delicious pizza, lovely staff and really enjoyed the new limoncello dessert. Thank you!
Francisco C. • 26 reviews
September 23, 2025
10/10
Hidden gem in Lisbon 🍕✨ Amazing pizza, cozy & quiet vibes, and the friendliest staff
Henri H. • 9 reviews
September 18, 2025
10/10
The pimientos were spicyyyyy but the pizza was one of the best in lisbon. Very chill vibe of the place as well.
Jakob L. • 15 reviews
September 7, 2025
10/10
very good
Hassan N. • 1 review
September 4, 2025
10/10
Best pizza in Lisbon
Afonso M. • 1 review
September 3, 2025
10/10
Super friendly staff who checked in to make sure everything was okay. The atmosphere was great, with a vinyl playing in the background, and the food was just perfect—probably one of the best pizzas I’ve ever had, paired with some craft beers. Definitely coming back for more!
Mohamed G. • 2 reviews
August 30, 2025
6/10
The prices do not match the quality of the food, which in my opinion was a bit too bland. Waiter also charged 3. 5 euro extra without discussing tips
Carlota S. • 2 reviews
August 29, 2025
6/10
The kitchen wasn’t open so there was only pizza available on the menu and it didn’t tasted very good, as soon as you bit the cheese, it would come out with everything leaving just the bread which I hate when it happens. The waiters were super nice, though. I don’t recommend this restaurant
Joao m. • 26 reviews
August 23, 2025
10/10
amazing pizzas, good portion, if you're lucky they have happy hour on craft beer, cool ambience. the tiramisu is amazing, diferente twist of the original but excellent. good cofee and Nice lemoncello. go for it
Adrienne S. • 11 reviews
August 17, 2025
10/10
Loved this gem! First off Lucas was great and very attentive. It’s not often you find a place in Lisbon with several craft beers on draft! They also have cocktails on draft. The pizzas are DELICIOUS! Thin crust with some char and a lot of flavor. We got the Anhi( absolutely a banger) a marg, pepperoni, and the fungi, with the peppers patron and summer salad to start. Perfect order, can’t wait to return!
Dina A. • 161 reviews
August 15, 2025
10/10
Fantastic pizza and great service, definitely recommend!
Yohanne S. • 16 reviews
August 5, 2025
9.5/10
Great service! Staff was really kind and gentle, we loved and recommend it (:
Grazia C. • 2 reviews
July 31, 2025
10/10
Good food, good service, good vibes.
Jaka k. • 2 reviews
July 31, 2025
10/10
Very friendly staff, good pizzas and tasty dessert for an affordable price! Also a nice ambient.
Caroline B. • 16 reviews
July 23, 2025
10/10
Impeccable, very tasty food, great vegetables and fish, perfect cooking, professional service
Filipa R. • 4 reviews
July 18, 2025
6/10
There was no wine list , but there was wines available. We overpaid the wine as the waitress said a different value , but because it wasn’t in written… we had no way to proof that! Also, we asked for white wine and it was super warm. We asked for another wine cooler glove as the one that was given to us wasn’t that cold. The waitress simply poured all the wine left in the bottle in our glasses… we were left with a soup of wine . The food was very good.
Primo's • Owner
Dear Filipa, Thank you for your feedback. We’re glad you enjoyed the food. We would like to clarify that we do have a wine list available, and our ordering system only allows our team to serve wines that are selected through it, ensuring price transparency. We regret if there was any confusion regarding the temperature or service of the wine and will address this internally. We appreciate your comments and will use them to continue improving our service. Warm regards, The Primo’s Team
Yang P. • 15 reviews
July 13, 2025
10/10
Great value for money, and nice ambiance. The chicken wing tastes great!
Anais O. • 7 reviews
July 12, 2025
10/10
Really good food, the service was great and good ambiance
Mariana M. • 2 reviews
July 5, 2025
10/10
The staff was super friendly, the starters and pizzas were delicious. Beautiful place! I’ll definitely be coming back!
Annemijn M. • 1 review
July 5, 2025
7.5/10
Very nice staff! The waiter was so friendly, social and helpful. The pizzas were OK
Maurizio Giovanni P. • 25 reviews
June 7, 2025
9.5/10
Just arrived they recommend us to go to the speakeasy bar in the back where is more quiet and the ambience It's great for a couple. They had a record player there, add a plus to the place. The menu was clear and the prices are usual. The food and the cocktails just amazing, was what we expect. I like that the waitress are around every time cause I don't have to call they and they are very attentive. Also they explain us every detail of the menu. Surely, I will back some time.
Laura C. • 37 reviews
May 30, 2025
2/10
We were a group of seven and unfortunately had a really disappointing experience. We waited over an hour and a half for our starters, and when we asked what was going on, we were told the food was still being prepared and would take another 20 minutes… Throughout the evening, we were asked several times what drinks we had ordered, which showed a clear lack of organization. Two of us ordered the same drink, but they came in completely different glasses — one much smaller than the other — and when we asked about it, no explanation was given. After almost two hours with no food at all — no starters, no snacks, nothing — we decided to ask for the bill and leave. The manager did apologize and didn’t charge us, which we appreciated. But we had high hopes for this place and honestly haven’t had such poor service in a restaurant in a very long time.
Primo's • Owner
Thank you for taking the time to share your experience with us. We are truly sorry that your visit was so disappointing. it’s clear we fell far short of the standard we aim to provide, and for that, we sincerely apologize. You’re absolutely right to expect better. We’re currently in the process of training new team members, and unfortunately, we didn’t do a good enough job checking in and supporting them that evening. That’s entirely on us, and we understand how frustrating it must have been to wait so long without proper communication or care. Your feedback about the disorganized drink service and lack of follow-through is completely fair, and we’re addressing these issues directly with the team. While we’re glad the manager took the right step in the end, we also know that a waived bill doesn’t make up for a wasted evening. We truly appreciate your patience and understanding and we’d love the opportunity to make things right.
Valéria F. • 2 reviews
April 12, 2025
10/10
food was super delicious, the decorations are very very nice and the service was great. would like to return at night to see the full potential of the decor 💝✨
Isaac T. • 1 review
April 2, 2025
10/10
Really pleasant experience! We particularly enjoyed the wine prawn starter
Elise G. • 6 reviews
March 29, 2025
10/10
Great pizza dough and waiter, definitely very relaxed and very reasonably priced