Reviews - SACHI
Featured on this month's Top 100 Switzerland
SACHI
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Reviews
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7-8
5-6
3-4
1-2
What diners said about this restaurant:
Lorenzo F. • 12 reviews
May 4, 2024
5/10Menu offering an over expensive overambitious fusion menu, with fish quality on the level of a Chinese "all you can eat" in Italy. Ordered dishes came in casual order. Given the price, one could at least expect a fast and attentive service, not one waiter for too many tables. The so called "Sommelier" is just another waitress with limited experience. At least the one who served our table.
SACHI • Owner
Dear Mr. Ferrero, Thank you for your feedback regarding your recent visit to SACHI. We sincerely apologize that your experience did not live up to your expectations, particularly in terms of the food and the service. We would like to learn more about the details of your experience and would be happy to discuss it with you so we can certainly improve from there. Please feel free to reach us directly at sachi@mohg.com. We remain to your entire disposal, Best regards, Mandarin Oriental, Geneva
Laura W. • 6 reviews
April 20, 2024
9/10The food was delicious the ambience was up beat. Our night went sideways when the staffs focus turned to the obnoxious table by us. The manger should have handled Mr. UnCool (and his bewildered guests) and let the other staff focus on the service of the other guest. We still had food coming out and our server asked if we wanted anything else after we sat for 10 minutes with no wine or food. We reminded him of our other food and it came out fairly quickly. We never saw him again after the last of our food was delivered. We then asked for the check skipped dessert and after dinner drinks. If you’re paying a premium for a meal the overall experience should exceed expectations. Even if Mr. Uncool, didn’t disrupt the night I think it’s still would have under delivered. It’s a shame because night started off so well.
SACHI • Owner
Dear Mrs. Worrall, We thank you for taking the time to share your feedback with us. We are truly sorry to read that the service was not up to our usual standards, and we understand that this impacted your overall experience. Please know that we are addressing the issues you raised with our team. We value your feedback as it allows us to continuously improve our offerings and deliver the highest level of service. Kind regards, Mandarin Oriental, Geneva
Naina K. • 5 reviews
March 17, 2024
10/10Amazing
SACHI • Owner
Dear Guest, We truly appreciate your kind feedback. We hope to have the pleasure to welcome you to SACHI again. Sincerely, Marc Epper, Hotel Manager Mandarin Oriental, Geneva
Marc G. • 33 reviews
February 14, 2024
9.5/10Not my first visit to Sachi but the quality of food and service remains outstanding. A wonderful place for a family, valentine or business lunch .
SACHI • Owner
Dear Guest, We truly appreciate your kind feedback. We hope to have the pleasure to welcome you to SACHI again. Sincerely, Marc Epper, Hotel Manager Mandarin Oriental, Geneva
Sofie j. • 6 reviews
January 6, 2024
10/10Very delicious and fresh sushi. wanyu beef is very tasty.
SACHI • Owner
Dear valued guest, Thank you for taking the time to share your experience at SACHI. At SACHI, we take great pride in curating exceptional culinary experiences, and it brings us immense joy to know that our team, was able to deliver a fantastic dining experience for you. Your kind words are truly appreciated. We look forward to welcoming you back to SACHI. Warm regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Julie K. • 131 reviews
January 7, 2024
10/10Great food and very friendly service
SACHI • Owner
Dear Guest, We truly appreciate you taking the time to share your feedback with us. We are delighted to read that your dining experience has exceeded your expectations, and that the service of our dedicated team was to your liking. We will make sure to pass on your kind words. We would be thrilled to welcome you again at SACHI. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Semen V. • 15 reviews
November 13, 2023
10/10Good location in Mandarin Oriental Hotel, Excellent food and tastes,kind stuff.A bit long break between dished despite low occupancy.
SACHI • Owner
Dear valued guest, Thank you for taking the time to share your experience at SACHI. At SACHI, we take great pride in curating exceptional culinary experiences, and it brings us immense joy to know that our team, was able to deliver a fantastic dining experience for you. Your kind words are truly appreciated. We look forward to welcoming you back to SACHI with all your family. Warm regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Alexander B. • 21 reviews
November 7, 2023
7.5/10The place is minimalistic and beautiful, the "ambiance" is rather strict and business-only. The service is impeccable. The presentation is top level, but the food itself is quite unusual, even for a fusion Japanese. We had the lunch menu. The mushrooms were texture-only as way too sweet, the sesame oil completely overpowered the salmon sashimi, they had no taste of their own, the grilled salmon of the bento box was tasty but on the dry side. It's definitely a place to impress, but I did not get some plate's combinations or balances. Pity.
SACHI • Owner
Dear Guest, Thank you for your feedback regarding your visit to SACHI. We appreciate your kind words about our staff and service. However, we sincerely apologize that your experience did not live up to your expectations, particularly in terms of the food. We would like to learn more about the details of your experience and would be happy to discuss it with you so we can certainly improve from there. Please feel free to reach us directly at sachi@mohg.com. We remain at your entire disposal, Best regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Laura H. • 2 reviews
August 18, 2023
7.5/10Wonderful restaurant with good quality food and friendly service. The only thing I was not happy about was the worn out/broken paper of the menu. It felt like being used for at least one month. Would it not be possible to replace it with a new one every week or even more often if necessary?
SACHI • Owner
Dear Guest, We thank you for taking the time to share your kind feedback with us. We are delighted to hear that your experience at SACHI met your expectations in terms of food and service. We would be thrilled to welcome you again. For your future visit, please do not hesitate to contact via email at sachi@mohg.com to share your preferences. Our team would be more than happy to personalize your experience. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Andrea G. • 3 reviews
July 15, 2023
10/10Excellent food and service
SACHI • Owner
Dear Guest, We truly appreciate you taking the time to share your feedback with us. We are delighted to hear that your dining experience has exceeded your expectations, and that the service of our dedicated team was to your liking. We will make sure to pass on your kind words. We would be thrilled to welcome you again at SACHI. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Abigail W. • 2 reviews
July 8, 2023
10/10The customer service is great as the waiters are welcoming and attentive.
SACHI • Owner
Dear Guest, We truly appreciate you taking the time to share your feedback with us. We are delighted to hear that your dining experience has exceeded your expectations, and that the service of our dedicated team was to your liking. We will make sure to pass on your kind words. We would be thrilled to welcome you again at SACHI. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Alex K. • 1 review
July 1, 2023
6.5/10This was a very dragged out experience whereby we were served 8 “courses” over 3 hours, only 2 courses were valuable fish or meat dishes, and the remainder were some of the fanciest ways to eat a pumpkin, or an egg, or baby oranges, etc. For the money, you could go to a high end sushi restaurant and eat as much salmon, tuna, yellowtail, albacore nigiri your heart desires.
SACHI • Owner
Dear Guest, Thank you for your feedback regarding your visit to SACHI. We appreciate your kind notes about the ambiance and service. However, we sincerely apologize that your experience did not live up to your expectations, particularly in terms of the food. We would like to learn more about the details of your experience and would be happy to discuss it with you so we can certainly improve from there. Please feel free to reach us directly at sachi@mohg.com. We remain at your entire disposal, Best regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Fatma A. • 1 review
May 14, 2023
4.5/10Grown up foods came before children's food. Children was watching me eating my 3rd dish while they were super hungry! Than my little daughter threw up right after food and I threw up everything I ate as soon as I arrived home. Very strange but was an awful experience!!!
SACHI • Owner
Dear Guest, We thank you for taking the time to share your feedback with us. We are truly sorry to hear that the service was not up to our usual standards, and we understand that the delay in delivering your meals impacted your overall experience. Please know that we are addressing the issues you raised with our team. If you find a moment to share your insights with us via email at sachi@mohg.com, we would greatly appreciate it. We hope to have the pleasure of welcoming you again, for a more memorable experience. Kind regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Ariana J. • 3 reviews
April 29, 2023
10/10Amazing Japanese culinary experience! Everything was delicious :)
SACHI • Owner
Dear valued guest, Thank you for taking the time to share your experience at SACHI. At SACHI, we take great pride in curating exceptional culinary experiences, and it brings us immense joy to know that our team, was able to deliver a fantastic dining experience for you. Your kind words are truly appreciated. We look forward to welcoming you back to SACHI with all your family. Warm regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Emilie H. • 1 review
April 15, 2023
9.5/10The restaurant is beautiful. The food was simply amazing. The best is to pick a few dishes and a mix of sushi to share. Service was excellent too. We will definitely be going back.
Dima J. • 3 reviews
February 23, 2023
8/10Food was excellent as usual but portion for business lunch is toooo little
SACHI • Owner
Dear valued guest, Thank you for taking the time to share your experience at SACHI. At SACHI, we take great pride in curating exceptional culinary experiences, and it brings us immense joy to know that our team, was able to deliver a fantastic dining experience for you. We value your feedback as it allows us to continuously improve our offerings and deliver the highest level of service. Warm regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Claude R. • 12 reviews
February 16, 2023
9.5/10Excellent !
SACHI • Owner
Cher Monsieur Rey, Nous vous remercions sincèrement pour votre excellent retour. Nous sommes ravis d'apprendre que votre repas a été à la hauteur de vos attentes. Vos belles paroles seront transmises à l'ensemble de notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau pour une expérience culinaire toujours plus mémorable. Bien cordialement, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Anton S. • 2 reviews
February 8, 2023
10/10Omakase 6-course lunch was towards a more contemporary western-influenced style with simple yet delicious and precisely performed dishes. Sushi on point with pretty refined cuts and perfect rice, a bit too strong on truffle/caviar theme. The service is friendly, easy going and very attentionate. The atmosphere is the same as all 5 star hotel restaurants on La Rade, no surprises here. Very good quality and price but avoid if you are looking for old school Japanese dinners.
SACHI • Owner
Dear valued guest, Thank you for taking the time to share your experience at SACHI. At SACHI, we take great pride in curating exceptional culinary experiences, and it brings us immense joy to know that our team, was able to deliver a fantastic dining experience for you. Your kind words are truly appreciated. We look forward to welcoming you back to SACHI. Warm regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Mariana D. • 6 reviews
February 2, 2023
10/10The food was delicious! Great service and atmosphere. Will definitely be back!
SACHI • Owner
Dear Guest, We truly appreciate you taking the time to share your feedback with us. We are delighted to read that your dining experience has exceeded your expectations, and that the service of our dedicated team was to your liking. We will make sure to pass on your kind words. We would be thrilled to welcome you again at SACHI. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Lynne H. • 17 reviews
January 28, 2023
10/10Fabulous food, service and just a lovely experience
See photo
Julie P. • 2 reviews
December 12, 2022
8.5/10FOOD QUALITY IS AMAZING, SERVICE WAS GREAT BUT FOR A RESTAURANT OF THIS MAGNITUDE DRINKS WERE A LITTLE DISSAPINTMENT NOT ON THE QUALITY OF THE SELECTION BUT THE QUANTITY, LACK OF GENEROUSITY IN THE SERVING, BUT STILL CHARGES FULL GLASS INTERNATIONNAL PRICE.
SACHI • Owner
Dear Guest, Thank you for your feedback regarding your visit to SACHI. We appreciate your kind words about the food and service. However, we sincerely apologize that your experience did not live up to your expectations, particularly in terms of drinks. We hope to have the pleasure of welcoming you again, for a more memorable experience. Best regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Dima J. • 3 reviews
December 7, 2022
10/10Simply Perfect !
SACHI • Owner
Dear Guest, We truly appreciate you taking the time to share your feedback with us. We are delighted to hear that your dining experience has exceeded your expectations, and that the service of our dedicated team was to your liking. We will make sure to pass on your kind words. We would be thrilled to welcome you again at SACHI. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Damien C. • 2 reviews
December 3, 2022
6/10Good food but of course pricy in this hype place. Drinks and Sake are far too expensive. Place was too loud, many tables with people shouting and smoking eCigarets inside… that was really damaging the dining experience with disgusting smoke smells and international music atmosphere not Japanese at all. Waiters were nice but no advice before ordering, asking our tastes nor introducing the dishes before or after serving them. Not a fine and professional dining experience has we may expect in this type of luxury hotel and gastronomic restaurant, presented as such. Too bad.
SACHI • Owner
Dear Guest, We thank you for taking the time to share your feedback with us. We are truly sorry to hear that the service was not up to our usual standards. Please know that we are addressing the issues you raised with our team. If you find a moment to share your insights with us via email at sachi@mohg.com, we would greatly appreciate it. We hope to have the pleasure of welcoming you again, for a more memorable experience. Kind regards, Marc Epper Hotel Manager Mandarin Oriental, Geneva
Soumiya P. • 4 reviews
November 10, 2022
10/10Great food and service!!!!
Igor K. • 7 reviews
November 4, 2022
9/10Check the bill when you receive it from the waiter! My bill was almost double from the amount it was supposed to be. They added extra 2 menus into the bill. This should not happen.
Youssef A. • 23 reviews
October 28, 2022
4/10Average food. Not top quality. Service is extremely slow, lack of training and ambience is mediocre. Would not recommend it.
Tripadvisor reviews
65 Tripadvisor Reviews
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