Reviews - Yuan's Hot Pot Amsterdam Gelderlandplein 袁记串串香店
Reviews
9.4of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Mila Z. • 1 review
January 24, 2026
2/10This was a terrible experience with poor service, a lack of transparency, and forced consumption. A word of advice: When coming here in a group, always confirm beforehand whether you will be forced to order two pots to avoid being misled and incurring extra charges.
Yuan's Hot Pot Amsterdam Gelderlandplein 袁记串串香店 • Owner
We understand your disappointment but would like to clarify a few points: • Our tables are designed for 4–6 guests. Groups of eight are seated at two connected tables for safety and comfort. One hot pot for eight is impractical; two pots are often chosen for convenience, but the number of pots is always up to guests. • During calls and in-person, our staff politely explained seating and recommended set menus. You requested a free second pot, which we could not provide. Charges reflect actual orders; we never charge for “empty seats.” • When you said you would not have come, our staff meant the choice to dine was yours, not a refusal of service. • Phrases like “garbage restaurant” and “Are you that desperate for money?” were directed at staff. We welcome constructive feedback but also expect mutual respect. We respect fact-based feedback and have submitted records to the platform.
Linyu L. • 4 reviews
January 15, 2026
10/10Very delicious and the service is great
Clara v. • 1 review
January 9, 2026
10/10Amazing food, great service, super friendly staff.
Laure M. • 1 review
January 3, 2026
8.5/10Personel very kind, they accomodate us with our children very well. The toilette were cleaned, they pay attention to a good hygiene. Food a bit expensive vs. quality. We would come back, Thanks
Julia D. • 1 review
November 30, 2025
10/10Super good experience
Judy C. • 1 review
November 16, 2025
10/10
Really good food and fast service.
Hai V. • 1 review
November 16, 2025
9.5/10Very kind and helpful personnel. Music was not too loud. Although it was full, the sound acoustic was good and we could hear our company. The hot pot is really good. Menu very varied, so for everyone a great choice. Vegetarian and non-gluten options very good. It's a really great to my opinion. The broth plenty and added when your pot was running low. So only 1 time payment for the pot. Personnel was very kind, attentive and helpful to each other. You didn't need to wait for your waiter, you could ask anyone for help. We really had a nice time, we could take time to eat and enjoy each others company. Hot pot food is such a nice social way of eating.
Irish B. • 2 reviews
November 12, 2025
10/10Good food, nice and very polite staff, good price!
Olya S. • 1 review
October 19, 2025
10/10Great as always! ❤️
Ardak S. • 3 reviews
October 14, 2025
10/10
Really good place with family
Jan M. • 3 reviews
October 13, 2025
10/10
Best of best
Irish B. • 2 reviews
October 7, 2025
10/10
The food is always good, very friendly and patient staff. Very hard working and always smiling and polite staff. Food always deliscious, Huan never disappoints!
Ardak S. • 3 reviews
August 30, 2025
10/10
This place is one of the best place you can visit if you like Chinese cuisine
Shankar P. • 1 review
August 13, 2025
8.5/10Good food and great service
Yongshan Y. • 1 review
July 25, 2025
10/10
Top service
Amber H. • 1 review
July 20, 2025
10/10it was amazing! 10/10 recommend. the workers were so so sweet and the food was amazing! we loved it and will be back soon!
Naama N. • 1 review
July 19, 2025
10/10
Fantastic food, great service! Definitely will be coming again
Maarten G. • 1 review
June 20, 2025
8.5/10All okay
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