The Old House
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Reviews
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Scott D. • 5 reviews
January 11, 2025
6.5/10We ordered 2 starters and 2 main dishes along with drinks. While we were still eating the starters, both mains arrived on our table. So within 15 minutes of sitting, we had all our food. It's an upscale Chinese restaurant, so we expected a leisurely service. I don't have to tell you that a nice restaurant should never serve the main course before the starters are finished and cleared. The food was excellent so we were satisfied with our meal. However when it came time to pay the bill, the waiter told us the credit card machine was not available (broken?). We were not warned when reserving or upon arrival, but I don't believe that an expensive restaurant is not able to take cards. For these reasons I decided to write a review to share our experience and say that we are unlikely to return.
The Old House • Owner
We regret that your experience fell short of expectations, we work every day to improve our service. Our restaurant accepts cards, if we weren't accepting them it was because there were either problems with the machine or more likely problems with the ATM network since we have several machines and if one breaks down we can use another.
Ana A. • 9 reviews
December 29, 2024
10/10it's just amazing! The food, the service, everything
The Old House • Owner
thank you for your nice review
Jean M. • 13 reviews
December 29, 2024
10/10For authentic Chinese food in an absolutely gorgeous setting try The Old House. It’s worth a trip out to Parque das Nações
The Old House • Owner
Thank you for your nice review
Niall O. • 5 reviews
December 20, 2024
7/10Impressive Resturant and attentive staff except they forgot a number of items we ordered and brought the rice with the starters. The starters were served quickly which was a little off putting but was fresh, the dumplings were lukewarm though. The main courses were large but still a little overpriced, have happily paid higher but for white glove service.
Vivian S. • 5 reviews
December 8, 2024
8.5/10We waited an hour for the food
The Old House • Owner
sorry for the delay. we work everyday to give the best experienc possivel to our clients.
Kislitsyna M. • 3 reviews
December 8, 2024
5/10The menu cut twice in variety and the quality of the food is not the same like before. We were customers all this years, but not coming back anymore. Pity.
The Old House • Owner
We're sorry you didn't enjoy your experience this time. win every day to provide our customers with the best experience possible.
Bev M. • 68 reviews
November 22, 2024
10/10Always a go to when in the area. Kind staff and yummy food! we missed the big menu books and look forward to seeing new items to try.
The Old House • Owner
thank you for your review
Nadine S. • 1 review
November 16, 2024
6/10+1I was looking foward to try this restaurant for a while now, and i’m glad that i did, but just for the food. The food was delicious, good portions, and very quick to be delivered wich was surprising. Clean, cozy and charming ambiance. Asked for a few starters to try and an entree with rice, everything to share between 2. Everything had incredible flavor but the fried rice was kind of bland, wouldn’t order it again. Entrees prices averaging around 20-40€ but for me very much worth it. As of the service, didn’t like it at all, the first waitress (íris of isis) took the order without even looking at us, didn’t smile, i think she didn’t even speak, it was like a robot, even when she delivered the food…not good. The second waitress (francisca i think) was what it seemed to be mocking us for some reason, maybe because we were wearing trainers and she thought we didn’t have money? It was wierd. Over all i would definitely come back for the food, and i will come back for the duck!
Brenda R. • 24 reviews
November 6, 2024
8/10We have previously enjoyed dining at The Old House numerous times, all of which have been consistently outstanding. Until now. The food was excellent, yet the service was appalling. Our waiter asked my husband what spice level he would prefer for his curry, to which he responded, “three”. The waiter said that was too much and he would prefer to give him two stars. My husband knew he wanted a spicier dish, based on our previous experiences at this venue, yet he wanted to be respectful. When the meal arrived, the curry had zero spice and the waiter delivered two servings! We were so confused, and he angrily declared that my husband ordered two entrées, after he convinced him to not order three, which was definitely not the case. The entire evening was a disappointment thereafter and the waitstaff was disengaged. We will no longer recommend this former favorite and will sadly not return.
Carole D. • 15 reviews
November 10, 2024
7.5/10We had a pleasant time but I feel it is a bit overrated. Food is good but it’s overpriced (we had a 50% discount so it was ok but I wouldn’t pay the full price for what it was). Service was ok but could be better, it took a long time before someone came to our table to order (hard to catch their attention to call them).
Nena F. • 6 reviews
November 9, 2024
10/10Great
The Old House • Owner
Thank you for your review
Diogo L. • 2 reviews
November 2, 2024
8.5/10Worth it as it has more authentic Chinese food than most restaurants.
The Old House • Owner
Thank you for your nice review.
David J. • 8 reviews
November 1, 2024
6.5/10the food is very good but the service leaves a lot to be desired - the two of us ordered two main courses to share and a dish of fried rice - one of the dishes arrived at the table and then we had to wait 15 mins tor the other two dishes to arrive by which time the first dish was cold - they need more waiters particularly when the restaurant is full inside and outside .
The Old House • Owner
We work every day to improve our service and give our customers the best experience possible. We hope that on your next visit you will feel the results of our work.
rajiv s. • 38 reviews
October 31, 2024
10/10Fantastic food
The Old House • Owner
thank you
david b. • 2 reviews
October 22, 2024
10/10The quality and attention to detail they place on there food and service is fantastic. I would recommend this restaurant to anyone. Five stars…..
The Old House • Owner
thank you for your nice review.
Preston F. • 17 reviews
October 20, 2024
7.5/10Always excellent food Always Confused service. . Nice but seemingly without a system Bathroom area confusing and not well lit with broken doors. . 1 menus delivered for 5 people and then the confusion of the two menus. Inside very attractive outside not.
The Old House • Owner
We work every day to improve our service and give our customers the best possible experience, we appreciate your comment.
Joana S. • 1 review
October 19, 2024
3/10Super overpriced considering food quality
The Old House • Owner
We feel that for the quality of the ingredients, preparation of the dishes, service and decoration that we have a fair price for our restaurant.
Thomas B. • 5 reviews
October 19, 2024
8.5/10Food is incredible but the service was less precise and professional than before the pandemic.
The Old House • Owner
We work every day to improve our service and give our customers the best possible experience, we appreciate your comment.
GS W. • 4 reviews
September 15, 2024
4/10Very disappointed, the last time we visited it was excellent. This time the food was very oily. We did not enjoy at all.
The Old House • Owner
We are sorry that your experience did not go as planned, we work every day to improve our service and serve the best food possible to our customers.
Philippe M. • 1 review
September 20, 2024
7.5/10. Very warm welcome and service overall . Good choice of courses . Appreciated the 1st floor small cabin for privacy On the neg side, far too much sauce on some dishes, losing the flavour and texture of main ingredient
The Old House • Owner
Thank you for your review
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