Bidder Terrace

Deborah S.3 months ago

5.5

We let them know ahead of time that one person in our group had severe food allergies. While everyone was very nice it took many tries to explain that we were worried about cross contamination. We thought a high end hotel would have people trained about this. Eventually they understood but they forgot my meal and everyone had already eaten. Then they forgot my daughter’s dessert, my coffee and the waiters were just hanging around chatting. We had to flag them down to get anything. On the one hand we enjoyed our conversation but our meal lasted more than three hours. My chicken was okay but I would not return. It was excessively expensive for the experience we had.

helpful

Bidder Terrace

Dear Deborah, Thank you for reviewing your experience. We are glad to hear that you found our team members approachable during your visit. However, we sincerely regret that aspects of your dining experience fell short of your expectations. Your comments about service timing and attentiveness have been duly noted, and we understand the importance of seamless execution in delivering our guests' meals. Regarding dietary requirements, we take all precautions seriously and will reinforce this commitment through additional staff training. Nonetheless, it is heartening to know you enjoyed the flavors of your chicken dish, a testament to Chef Vincenzo Fioravante's dedication to Neapolitan culinary traditions using premium local ingredients. We look forward to seeing you again. All the best for the new year, Giovanni Torre Avallone , Chief Experience Officer

Matthew H.9 months ago

10

Beautiful family who give you one of the most wholesome authentic Naples pizza making experiences. Me and my girlfriend were treated so well and Jon-Luca was wonderful. A memory to last a lifetime 10/10

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Bidder Terrace

Dear Matthew, Thank you for this positive review. It's heartwarming to read about your memorable time at Bidder Terrace. We're delighted our traditional pizza-making experience with Jon-Luca left such a positive impression. Our team takes pride in preserving Campania's culinary heritage through hands-on experiences like this, while Chef Vincenzo continues Matilde Avallone's beloved recipes with modern touches. We look forward to welcoming you back. All the best, Giovanni Torre Avallone , Chief Experience Officer

Michele B.1 year ago

9.0

The location is amazing, with some of the best views Naples can offer. The menu is somewhat limited though, and while the food is very good, the portions are fairly small. However we loved having lunch here, on the sunny balcony on a clear, warm winter afternoon. Great place!

helpful

Bidder Terrace

Dear Michele, We are grateful for your feedback on your experience. It's fantastic that you enjoyed the food quality at Bidder Terrace. Our chef takes great pride in carrying on the culinary traditions of Campania, especially the Neapolitan cuisine, while adding a modern twist to classic recipes. However, we regret that your expectations were not fully met. Our menu is carefully curated to offer a selection of dishes that showcase the best of local ingredients and flavours. We aim to strike a balance between variety and quality, focusing on perfecting each dish we serve. Regarding portion sizes, we strive to provide our guests with a satisfying dining experience and we appreciate your feedback. Nevertheless, we're delighted that you appreciated the location and the stunning views of the Gulf of Naples. Our panoramic terrace is designed to offer our guests a serene haven where they can enjoy their meals while taking in the breathtaking scenery. We look forward to welcoming you back for an even more memorab