Hard Rock Cafe Milan
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Reviews
8.1of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Jan K. • 1 review
November 5, 2024
4.5/10i asked steak medium - got well done, asked new york strip - got rib eye, they did new steak - the same..rib eye...for service---no problem..for the service it makes no difference :(..I was there twice..the first..and the last
Virginia S. • 4 reviews
November 9, 2024
10/10Great waiters. Very good live Music . Delicious food and drinks
Lorenzo F. • 17 reviews
November 1, 2024
8/10Overall a good experience, nice food, nice place, acceptable service, nothing spectacular, but good
Hard Rock Cafe Milan • Owner
Dear Lorenzo, thank you for your review, we’re so glad to hear that you enjoyed your Hard Rock Cafe Milan experience! We look forward to welcoming you soon.
Berend V. • 1 review
October 26, 2024
2.5/10First orderd some beers. Later the waiter camera to ask wat we would like to eat. We told her to start with nachos, and later (as a header) the Messi burger. After a few minutes the nachos camera, and 1 minute later the Messi burger was ready. We told them, we liked the food after our starter(the nachos) afther she took our order to ask ones again if we would like the nachos first. So we did not expect the burgers so soon. After they took it back the staff told us we could have the burgers at the same time or order a new one. The kitchen would not remake this order, they said. So unfortenetly we got nachos warm, and fot the burgers at the same time. Beceausu our food could not be reheated, we got the burgers but it was cold after we started with the burger.
Hard Rock Cafe Milan • Owner
Dear Berend, We sincerely apologize for the experience you had during your visit, this does not reflect the standard of service we aim to provide, and we will be addressing this issue with our team immediately to prevent it from happening in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
Bogdan N. • 7 reviews
October 5, 2024
10/10Nice place, similar experience to the other restaurants of the franchise.
Hard Rock Cafe Milan • Owner
Dear Bogdan, thank you for your review, we’re so glad to hear that you enjoyed your experience with us as you are a true Hard Rock Lover! We look forward to welcoming you soon. You Rock!
Dascalescu M. • 8 reviews
September 29, 2024
8/10decent food, nothing amazing, they have verry bad glases, not clean and old, after I put sparkling water în, the glass was broken from half, șliț în 2 sides, omg
Hard Rock Cafe Milan • Owner
5. Dear Mariana, thank you for your review. We strive hard to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We can assure that your situation is an exception and far from our usual standard and this makes us all the more keen to make sure this doesn’t happen again. We look forward to welcoming you soon at our Cafe to deliver you a special Hard Rock experience.
Guillermo C. • 5 reviews
September 28, 2024
9.5/10Food was good a bit over priced, but the service is constantly running like severly under staffed.
Hard Rock Cafe Milan • Owner
Dear Guillermo, thank you for your review, we’re so glad to hear that you enjoyed your Hard Rock Cafe Milan experience and we'd like to know more in order to improve our service! We look forward to welcoming you soon.
Gina D. • 2 reviews
September 11, 2024
10/10The staff was so friendly and helpful. The food was fresh and delicious. Special shoutouts to bartenders JP, Daniel, and Elena. They made a very fun evening for us. We look forward to returning on our next trip to Milan.
Hard Rock Cafe Milan • Owner
Hello Gina, thank you for the lovely review. We are very happy that the experience we offered met your expectations and that you appreciated our Team, it is very important to us! Once again, thank you for the comment and we look forward to seeing you soon at our Cafe!
Sofia T. • 9 reviews
August 29, 2024
6/10My least favorite hard rock that i have been.
Hard Rock Cafe Milan • Owner
Dear Sofia, Thank you for taking the time to share your feedback. We are very sorry to hear about your disappointing experience, this does not reflect the standard of service we aim to provide. Your feedback is invaluable to us, and we hope to have the opportunity to make it right in the future. Please do not hesitate to reach out to us directly if you decide to give us another chance.
fiona w. • 1 review
August 29, 2024
8.5/10The food was great but the service was very slow. They were playing pop music instead of rock music which was very strange
Hard Rock Cafe Milan • Owner
Dear Fiona, thank you for your review. We strive hard to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We can assure that your situation is an exception and far from our usual standard and this makes us all the more keen to make sure this doesn’t happen again. We look forward to welcoming you soon at our Cafe to deliver you a special Hard Rock experience.
Malcolm R. • 6 reviews
August 15, 2024
7.5/10Good food, nice setting.
Hard Rock Cafe Milan • Owner
Dear Malcolm, thank you for your review, we’re so glad to hear that you enjoyed your Hard Rock Cafe Milan experience! We look forward to welcoming you soon.
Chris W. • 1 review
August 5, 2024
10/10Great food. Great host. Thank you.
Hard Rock Cafe Milan • Owner
Dear Chris, Thank you so much for the 5 stars! We are delighted that you had a positive experience. We hope to see you again soon at Hard Rock Cafe Milan. Best regards
Angela S. • 1 review
August 8, 2024
10/10Great food, and fantastic friendly service by Krystal!
Hard Rock Cafe Milan • Owner
Dear Angela, thank you for your review, we’re so glad to hear that you enjoyed your experience with us as you are a true Hard Rock Lover! We look forward to welcoming you soon. You Rock!
Hugo M. • 2 reviews
August 7, 2024
10/10the sevice quality and the service climate.
Hard Rock Cafe Milan • Owner
Dear Hugo, thank you for your review, we’re so glad to hear that you enjoyed your experience with us as you are a true Hard Rock Lover! We look forward to welcoming you soon. You Rock!
Emerson S. • 2 reviews
July 6, 2024
3/10This Hard Rock in Milan is the worst restaurant we've been compared to other franchise..We order a starter and menu and its arrived for almost 1hr and the waiter we ask water they don't give and kind us , its weekend and a have a football match as they expected its should be a lot of client who gonna be dine in,but they have only 2 staff in service ..lack of staff and management of the service and most the pricey food cost is not worth it.i will not recommended this restaurant ever.
Hard Rock Cafe Milan • Owner
Dear Emerson, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had at our Hard Rock Cafe in Milan. We regret the long wait times for your food and the lack of attentive service you received. We understand how frustrating this must have been, especially during a busy weekend with a football match. We are continuously working to improve our staffing and service management, especially during peak times, to ensure that all our guests receive the high-quality experience they deserve. Your feedback about the pricing and food quality is also valuable to us, and we will review it to make necessary adjustments. We hope you will consider giving us another chance in the future so we can provide you with the exceptional experience that Hard Rock Cafe is known for.
gülşah m. • 2 reviews
June 30, 2024
6.5/10The air conditioner was broken, it was very hot inside and you could smell the food in the air so we had to sit outside. It was very noisy because there was a match broadcast outside. There wasn't even a single guitar pin in the shop, I was informed that it would arrive in two weeks, it was the first time I encountered such a situation, I had never seen a hard rock cafe without any guitar pin before!
Hard Rock Cafe Milan • Owner
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience at our Hard Rock Cafe. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We apologize for the inconvenience caused by the air conditioning issue. We're actively working on resolving it to ensure a comfortable environment for all our guests. Additionally, we're sorry for any disturbance caused by the outdoor broadcast. We strive to balance the vibrant atmosphere with the comfort of all our patrons, and we'll take your feedback into consideration for future events. Regarding the availability of our guitar pins, we understand your disappointment. Our guitar pins are a significant part of the Hard Rock experience, and we apologize for the stock shortage. We're expecting a new shipment soon and hope to have them back in stock within two weeks. Please reach out to us directly, and we'll be happy to arrange something special for you once they a
Jaroslav M. • 1 review
June 23, 2024
9/10The gluten free bun could have been better for its price
Hard Rock Cafe Milan • Owner
Thank you for sharing your feedback with us. We’re glad you visited our Hard Rock Cafe and appreciate your comments. We're sorry to hear that the gluten-free bun didn't meet your expectations. We strive to provide high-quality options for all our guests, and we regret that we fell short in this instance. Your feedback is valuable, and we will review our gluten-free offerings to ensure they meet our standards. We hope to have the opportunity to serve you again and provide a more satisfying experience.
Tamás P. • 1 review
June 8, 2024
8/10The steak salad was too sour. The cleanliness of the toilet was perfect
Hard Rock Cafe Milan • Owner
Thank you for your feedback! We're sorry to hear that the steak salad was too sour for your taste. We're glad to know you found the cleanliness of the toilet to be perfect. We appreciate your comments and will work on improving. We hope to see you again soon!
Raimonda G. • 1 review
May 28, 2024
10/10Great American food restaurant with amazing interior and great service! Recommendations :) Food is delicious, fresh, drinks are great. The service is very good. Our group is grateful.
Hard Rock Cafe Milan • Owner
Thank you so much for your kind words! We're thrilled you enjoyed the food, the interior, and the service. Your recommendations mean a lot to us. We can't wait to welcome you and your group back soon!
Jonathan E. • 1 review
May 3, 2024
8.5/10Always visit Hard Rock Cafe , good food, great ambience - however disappointing again to be told the Hard Rock glass is out of stock ( again) - we have collected the pilsner or pint glass from all over the world and to be told “ again” not in stock till next week - well , next week never arrives - really need to keep stock of the top selling items which also feature as a key to the special offers associated to done of the drinks - feel free to send me a glass when your stocked up - we are currently 30 HRC in our collection minus Milan 👎
Hard Rock Cafe Milan • Owner
I'm sorry to hear about your disappointment regarding the Hard Rock glass being out of stock again. It must be frustrating especially since you collect them from all over the world. It's understandable that you'd expect such a popular item to be consistently available. Your feedback about keeping stock of top-selling items is valuable, and I hope they can address this issue soon.
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