"Le 860" - Hôtel La Fauceille

Allan W. • 2 reviews

September 13, 2021

2/10

What an embarrassment. We arrived at the restaurant, advised the receptionist, and were then left standing in the entrance, no waiting staff came near us. After some time, the receptionist took pity on us and escorted us to a table in what appeared to be an annex to the restaurant more commonly used as a breakfast room, indeed we were seated adjacent to a collection of cereals. Eventually, the only waiter appeared and placed a scruffy sheet of paper on the table and disappeared, the sheet of paper turned out to be the menu but was so badly scrawled that it would have embarrassed an 8 year old child, worse still it contained a minimal choice of 2 starters followed by a fish dish and a meat dish, none of which was in the least appetising. Bearing in mind that it was the comprehensive menu displayed on their web site that attracted us to the restaurant in the first place we were all quite stunned, particularly since no explanation was offered. We stayed at the table for some time debating what we should do, during that time, the lone waiter never came anywhere near us, so we got up and left. To be clear, my low mark on food is simply because of the lack of any choice offered and the appalling way that the menu was presented. I know these are tough times and they may well have had a short-term staff crisis but there is no excuse for the way the restaurant was conducted, a simple phone call notifying us of a problem, an apology or an explanation would have gone some way to redeeming them but all we met was indifference.

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- -. • 1 review

April 17, 2019

8/10

A REFAIRE

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