Nanou Lounge

Augusto A. • 1 review

May 23, 2025

10/10

Excellent service

likeReport

Nanou Lounge • Owner

Grazie !

Anna R. • 1 review

May 11, 2025

3/10

I am employed in the hospitality sector, and I have never encountered such subpar service from beginning to end. The proprietor referred to me as a "liar" after my order was incorrectly taken, and I waited for my main course for two hours. Additionally, the waiters were extremely rude. My Mai Tai was unpalatable, and the servers pretended to be unable to comprehend Italian or English when asked if they had butter. In general, it was an extremely negative experience, and it is important to mention that it was a Mother's Day gift. I would never return

likeReport

Nanou Lounge • Owner

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us didn’t meet your expectations, especially on such a meaningful occasion. However, we’d like to clarify that the situation may have stemmed from a misunderstanding that unfortunately escalated, rather than being handled constructively. This is particularly disheartening for us, as our team is known for its kindness and professionalism, and we always strive to treat every guest with warmth and respect. It was never our intention to come across as disrespectful or dismissive, and we regret if anything we said or did gave you that impression. We always aim to offer our guests a pleasant and welcoming atmosphere. We appreciate your feedback and will use it as an opportunity to reflect and improve. We hope that, in the future, there may be a chance to leave you with a more positive impression.