Restaurant Apollo - Van der Valk Hotel Paris CDG Airport

Hans M. • 48 reviews

October 11, 2024

6.5/10

food wasn't as tasty, didn't like the stile of the hotel / restaurant and quiete pricy

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Restaurant Apollo - Van der Valk Hotel Paris CDG Airport • Owner

Dear Hans, Thank you for sharing your feedback. We're sorry to hear that the food didn't meet your expectations, and that the style of the hotel/restaurant wasn't to your liking. We always aim to provide a great dining experience, and your comments are valuable as we work to improve. We also understand that the pricing might not have felt justified based on your experience. We’ll certainly take your thoughts into consideration as we strive to offer better value for our guests. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Kind regards, The Apollo team

hadi s. • 1 review

August 28, 2024

8.5/10

I had some guests and alltogether as I mentioned everything was good and smooth and in a timely sequence. Thanks

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Restaurant Apollo - Van der Valk Hotel Paris CDG Airport • Owner

Hello, we would like to thank you for your positive feedback and we will be sure to share it with the teams. We hope to see you again soon.

Joseph F. • 1 review

August 25, 2024

4/10

I had a duck for the main course and it was very dry and could not eat it. There was nothing in the place except the duck floating in a yellow sauce I also ordered a lemon tart which looked and tasted of anything but a lemon tart.

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Restaurant Apollo - Van der Valk Hotel Paris CDG Airport • Owner

Dear Joseph, Thank you for your feedback. We are sincerely sorry to hear that your experience at our restaurant did not meet your expectations. Your comments have been shared with our kitchen team to ensure that this does not happen again. We would love the opportunity to make it up to you, and if you would be willing to give us a second chance, please do not hesitate to contact us directly. We will do our best to improve your experience. Thank you once again for sharing your remarks with us. Cordially

Anza A. • 2 reviews

June 17, 2024

3.5/10

The light of the venue was nice

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Restaurant Apollo - Van der Valk Hotel Paris CDG Airport • Owner

Dear Anza, Thank you for sharing your feedback. We're glad to read that you appreciated the lighting and ambiance of the venue. However, we're sorry to see that the food and service did not meet your expectations. Your comments are important to us, and we'll make sure to address these points with our team to improve both the quality of our dishes and the service provided. We hope to have the opportunity to welcome you back and offer you a better experience in the future. Best regards, The Apollo team

Patti K. • 1 review

May 24, 2024

3/10

We were the only patrons in this entire restaurant for the duration of our meal. After our meal was divered, not once did the server return to check on us. We requested gluten free bread (due to an allergy). It was provided as hard as rock and completely inedible. At the end of the meal, a different server brought the bill which included a charge for coffee which was never provided. Would not return and would warn others away.

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Restaurant Apollo - Van der Valk Hotel Paris CDG Airport • Owner

Dear Patty, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your visit. It is disappointing to hear that our service and attention to detail fell short, especially regarding the gluten-free bread and the billing issue. This is certainly not the standard we aim to provide. Your comments have been shared with our team to ensure that these issues are addressed and to improve both our service and food quality. We truly regret that your experience did not reflect the high standards we strive for. We understand your frustration, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to provide a better experience in the future. Best regards, The Apollo team

JEAN YVES J. • 1 review

June 20, 2023

9/10

Personnel agreable et serviable

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Madeleine S. • 1 review

September 14, 2022

10/10

We were really satisfied with the great friendly service, excellent food and fabulous ambience. We will for sure go to Apollo again when staying in Roissy.

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Restaurant Apollo - Van der Valk Hotel Paris CDG Airport • Owner

Dear Madeleine, Thank you so much for your reply. It was a real pleasure to welcome you in our restaurant. We hope to see you again very soon ! Take care, The Hyatt Regency CDG team

Catherine T. • 13 reviews

February 14, 2019

10/10

We are old faithfuls to this restaurant. The reason why we don’t go there more often is simply because we don’t want to put on weight!

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- -. • 2 reviews

January 16, 2018

10/10

Excellent buffet and service.

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