Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar

Sylvia S. • 1 review

November 25, 2024

9/10

The staff was very friendly, the food was fresh and good! We had a table outside and enjoyed the Alfama area. And the menu offered quite a range of good meals, prices were very reasonable!

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Sylvia, Thank you so much for your kind words! 😊 We’re thrilled to hear that you enjoyed both the friendly service and the delicious food at Arcaz Velho. We’re also happy you had the chance to enjoy the beautiful Alfama area while dining with us. We hope to welcome you back soon for another wonderful experience! Best regards, The Arcaz Velho Team

Gavin M. • 1 review

November 16, 2024

10/10

I had the chorizo starter, then the Cataplana. The Cataplana was fantastic, would definitely recommend. The Fado during dinner was very enjoyable, the service was good.

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Gavin, Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you enjoyed the chorizo starter and the Cataplana – it’s always a pleasure to know our guests are satisfied with our dishes. We’re also happy that the Fado and service contributed to your experience. We look forward to welcoming you back for another fantastic meal and unforgettable Fado night! Best regards, The Arcaz Velho Team

Matilde F. • 2 reviews

November 9, 2024

7/10

Service was lovely, caipirinha was not

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Matilde, Thank you for your feedback! 😊 We’re glad to hear that you enjoyed the service, but we’re sorry that the caipirinha didn’t meet your expectations. We’ll take your comments into consideration and make sure to review the recipe to improve the experience for future guests. We hope to welcome you back soon for a better experience! Best regards, The Arcaz Velho Team

Jon S. • 5 reviews

October 2, 2024

3/10

No Fado. No food that I could call food. A very disappointing experience. Indifferent service for a place with only two other customers!!! We ended our night at a nearby Fado place, “Senor Fado” that was outstanding!!!

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Jon, We are deeply sorry that your experience at our restaurant did not meet your expectations. Our priority is to offer a pleasant and authentic atmosphere, with good food and excellent service, so we are disappointed to hear your feedback. We will review what happened regarding the Fado and the service to ensure that such situations do not happen again. We also appreciate you recommending another Fado place, and we will continue to improve our offerings to ensure all our customers leave satisfied. We hope you’ll give us another chance to welcome you in the future, and provide you with an experience more aligned with your expectations. Best regards, The Arcaz Velho Team

Priya D. • 1 review

September 24, 2024

4.5/10

The staff was very kind (they even offered us a glass of Ginja at the end of our dinner) and the atmosphere was enjoyable. However, the food was quite terrible. The açordas with prawns and codfish were filled with too many pieces of garlic. It was not grated so it was difficult to eat it without eating a whole piece of garlic or more. In addition, the coriander was definitely too much that it left a sour and disgusting taste. The scrambled eggs with chorizo and floor sausage were tasteless (no salt, pepper or any other spice). In addition, the meat was very scarse and tasteless. Last but not least, even though we were the only customers in the restaurant, we had to wait more than 30 minutes for our food.

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Priya, Thank you for sharing your feedback with us. We are glad to hear that our staff was kind and that you enjoyed the atmosphere, and we truly appreciate your comments on the Ginja! However, we deeply regret that the food did not meet your expectations. We take all customer feedback seriously, and we will certainly review the issues you mentioned with the kitchen team. It’s concerning to hear that the garlic and coriander were overwhelming in the açordas, and that the scrambled eggs with chorizo and sausage did not live up to the taste you expected. We also apologize for the wait time despite there being only a few customers. We genuinely value your comments as they help us improve, and we hope you’ll give us another opportunity to provide you with a much better experience in the future. Best regards, The Arcaz Velho Team

Dóra P. • 1 review

August 15, 2024

10/10

The fado artists were incredible, talented and made our night very enjoyable. The service was super good, the staff were nice and kind. The food tasted real portugese, everything was freshly made and the portions are fair for the price.

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Dóra, Thank you so much for your wonderful feedback! 😊 We’re thrilled that you enjoyed the incredible talent of our Fado artists and that the service and the food made your night even more special. Our team works hard to provide an authentic Portuguese experience, and it’s great to know that you felt that in both the atmosphere and the dishes. We truly appreciate your kind words and hope to welcome you back soon for another unforgettable evening! Best regards, The Arcaz Velho Team

Sarah R. • 1 review

July 26, 2024

10/10

Authentic Portugese music!!

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Sarah, Thank you so much for your kind words! 🎶 We’re thrilled that you enjoyed our authentic Portuguese music. It’s always a pleasure to share the true essence of Portugal with our guests through Fado, and we’re glad it made your experience memorable! We hope to welcome you back soon for another unforgettable evening of music and delicious food! Best regards, The Arcaz Velho Team

Claire B. • 1 review

May 4, 2024

10/10

Good food, plenty of choice and very friendly staff. The music was excellent and a great atmosphere.

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the food, the variety of options, and the atmosphere. Our team always aims to create a welcoming environment, and it’s great to know that the music added to your experience. We look forward to welcoming you back for another great time! Best regards, The team at Arcaz Velho

Fernando G. • 3 reviews

January 22, 2024

8/10

They were so nice. and that place was close to our accommodation. We had a good time there.

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Thank you so much for your kind words! We’re thrilled to hear that you had a great time with us and that our location was convenient for you. Our team always strives to create a warm and welcoming atmosphere, and we’re so glad it made your visit enjoyable. We hope to welcome you back soon for another fantastic experience! Best regards, Arcaz Velho

Ruben T. • 15 reviews

December 16, 2023

6.5/10

Made a reservation, told them that i had a reservation when we arrived, they didnt made us the 30% discount and after that, they tried to mark that we didnt go to the restaurant. Other than this, the service was good, food was good and the fado singers and musicians were great.

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Thank you for your feedback, and we sincerely apologize for the inconvenience regarding the discount and the reservation issue. This is certainly not the experience we aim to provide, and we will take immediate steps to review our processes to ensure this does not happen again. We’re happy to hear that you enjoyed the service, food, and live music, and we truly appreciate your understanding. We hope to welcome you back soon, and ensure a flawless experience next time. Best regards, Arcaz Velho

Bartosz A. • 2 reviews

November 25, 2023

10/10

Restaurant is just perfect! Delicious food, very kind staff and nice music.

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the food, atmosphere, and music during your visit. Our team always strives to create unique and memorable moments, and it’s fantastic to know we succeeded. We look forward to welcoming you back soon for more special experiences! Best regards, Arcaz Velho

Nabil E. • 15 reviews

November 12, 2023

10/10

Pleasant experience excellent food and service live Fado music and artists we ordered starters cod cake and octopus salad and cataplana for two everything was quality and good

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Thank you so much for your kind review! We’re thrilled to hear that you had a pleasant experience and enjoyed both the food and the live Fado music. It’s great to know that the starters, cod cake, octopus salad, and cataplana met your expectations. We strive to provide a high-quality experience for all our guests, and your feedback is truly appreciated. We look forward to welcoming you back soon! Best regards, The Arcaz Velho Team

Tatiana K. • 3 reviews

November 3, 2023

10/10

If you are looking for the full Portuguese food experience then this is your place! You will have a Fado show from 19:30 non-stop. With breaks, of course. But they keep all night. Things that makes it difficult to leave. Because you will find yourself wanting to wait for the next play. Vegetarian options of Portuguese dishes are available. Kind service. And a menu in Spanish, German, Portuguese and English. Even the waiters know several languages!

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hi Tatiana, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the full Portuguese experience with our Fado music and the variety of dishes we offer. It’s great to know that our vegetarian options and multilingual staff made your visit even more enjoyable. We look forward to welcoming you back for another memorable evening with delicious food and captivating music. Best regards, The Arcaz Velho Team

Her B. • 23 reviews

October 20, 2023

10/10

Good restaurant to have Portuguese food in the center of Lisboa with live music!

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Her, Thank you for your kind words! 😊 We’re so glad you enjoyed our Portuguese food and live music! It’s always a pleasure to provide an authentic experience in the heart of Lisbon. We look forward to welcoming you back for another fantastic visit! Best regards, The Arcaz Velho Team

Monika S. • 5 reviews

September 30, 2023

4.5/10

Fado music was very nice, but the food quality any choice was poor. Fish was more than well done. We asume due to the Fado program. So somehow the concept did not fit together. :-(

likeReport

Arcaz Velho Fado Restaurant - Alfama Tapas & Wine Bar • Owner

Hello Monika, Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the Fado music! 🎶 We always aim to create an atmosphere where our guests can experience the best of Portuguese culture. However, we’re truly sorry to hear that the food didn’t meet your expectations. We strive to ensure that every dish is prepared to perfection, and it seems that we missed the mark during your visit. We’ll certainly take your feedback into account as we work to improve the balance between our music and dining experience. We hope you’ll give us another chance to impress you next time! Best regards, The Arcaz Velho Team