Grande caffè e Bistrot

Kevin B. • 3 reviews

July 20, 2025

8/10

slow. seemed understaffed. salmon was good, so was chicken. pasta carbonate was quite salty. Tiramisu was good, less coffee than typical.

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Grande caffè e Bistrot • Owner

Dear Kevin, Thank you very much for your review — we truly appreciate your feedback, and we’re glad to see that overall it was a positive experience. Regarding your comments on the service speed, we’d like to clarify that our staff is appropriately sized for the venue’s usual capacity. However, on certain evenings — such as the one you visited — unexpected situations can occur. In this case, the sudden rain led to many guests arriving at once, which may have caused a short delay. While this isn’t our standard, it can happen from time to time, just like in any restaurant around the world. We sincerely apologize for the wait you experienced that evening. As for the carbonara, it is seasoned traditionally, and the slightly salty note likely came from the Roman guanciale, which naturally has that characteristic flavor different from Classic bacon. Thank you again for your visit — we hope to welcome you back soon!

Grace J. • 1 review

September 18, 2024

10/10

We enjoyed everything about our visit.

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Claus H. • 2 reviews

July 20, 2024

5/10

Deep fried veal and very loud house music. Otherwise, good pizzas

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Grande caffè e Bistrot • Owner

Dear Claus, Thanks for your feedback. We don’t understand what you mean with “deep fried veal”. Anyway it’s normal that is fried because it’s the typology of the dish. Second critic: it’s not house music but lounge music provided by “Cafe del Mar radio” that as you can see is classified as “chillout music channel”. Third thing is about the price: we are absolutely aligned with the normal prices in Lugano. We are happy that you enjoyed our pizzas. Thanks again and we hope to see you and your family again in our restaurant.

Marcus V. • 32 reviews

July 13, 2024

10/10

Excellent pizza, very good wine and friendly & helpful staff. Prices are reasonable for Lugano.

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Joe B. • 76 reviews

May 19, 2024

10/10

Excellent spot for a family lunch. Lovely servers and a great atmosphere. Pizza is terrific. Highly recommend.

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Jasmine P. • 1 review

April 9, 2024

10/10

We have gone back multiple times for the amazing cheese fondue. The service is always fantastic as well! The pasta dishes and salad were also great. Would definitely recommend this spot!

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Sheila S. • 65 reviews

March 31, 2024

10/10

We had a good diner, very nice people and great service.

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Auke F. • 78 reviews

February 11, 2024

9/10

I ordered Spaghetti carbonara. Taste was very good.

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