STAY by Upon Lisbon

Dmitrii K. • 1 review

June 26, 2025

6.5/10

not good

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STAY by Upon Lisbon • Owner

Dear Dmitrill, Dear Guest, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what went wrong so we can improve. If you’re willing, please contact us directly at guest.relation@stayupon.com — your insights are very important to us. We hope to have the chance to welcome you back and provide you with a much better experience. Kind regards, Stay Team

Rui R. • 1 review

May 21, 2025

10/10

N/a

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STAY by Upon Lisbon • Owner

Estimado Rui, Obrigada pela sua avaliação tão positiva. Esperamos recebê-lo em breve. Melhores Cumprimentos, A Equipa Stay

Priyal J. • 15 reviews

April 9, 2025

10/10

great service, staff is super friendly but above all food was delicious !! 100% recommend

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STAY by Upon Lisbon • Owner

Dear Pryal, Thank you very much for your fantastic feedback! We’re delighted to hear that you enjoyed our friendly service and delicious food. Your recommendation means a lot to us! We look forward to welcoming you back soon. Best regards! Stay Team

Marta Carneiro M. • 2 reviews

February 28, 2025

8.5/10

N/A

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STAY by Upon Lisbon • Owner

Estimada Marta, obrigada pela sua avaliação. esperamos voltar a recebê-la em breve. Melhores Cumprimentos, A Equipa Stay by Upon Lisbon

Laura S. • 7 reviews

February 1, 2025

9.5/10

Very good quality food! Friendly and prompt service. Burgers were healthy, hearty, and delicious!!

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STAY by Upon Lisbon • Owner

Dear Laura, Thank you for your kind words! 😊 We're delighted to hear that you enjoyed our quality food and friendly service. It’s great to know that our burgers hit the mark for you! We look forward to welcoming you back soon. 🍔✨ Best Regards, Stay by Upon Lisbon Team

Edgar S. • 13 reviews

September 23, 2024

10/10

staff very welcoming and joyful

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STAY by Upon Lisbon • Owner

Dear Edgar, "Thank you so much for your kind words! We're thrilled to hear that you found our staff welcoming and joyful. Providing a warm and friendly atmosphere along with serving tasting dishes is something we truly value,. We hope to welcome you back soon for another great experience!" Kind Regards, Stay by Upon lisbon Team

Edgar S. • 13 reviews

September 10, 2024

10/10

Welcoming and pleasant staff

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STAY by Upon Lisbon • Owner

Dear Edgar, Thank you for your feedback! We're thrilled to hear that our team made you feel welcome and comfortable. We always strive to ensure our guests have a pleasant experience, and it's wonderful to know we succeeded. We look forward to welcoming you back soon! Kind Regards, Stay by Upon Lisbon Team

Edgar S. • 13 reviews

August 7, 2024

10/10

Welcoming and friendly staff makes a meal so joyful!

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STAY by Upon Lisbon • Owner

Dear Edgar, We are delighted with your complimentary comment about our staff. It is always gratifying to know that our guests appreciate the warmth and courtesy of our team, who strive to make every meal at Stay by Upon Lisbon a joy. Please know that your encouraging words will be shared with the entire team, as they are a true reflection of their dedication and passion for customer service. We look forward to welcoming you back for another memorable experience with us. Yours sincerely The Stay by Upon Lisbon team

Edgar S. • 13 reviews

July 17, 2024

10/10

Staff very friendly and helpful! The food is tasty. Will visit again for sure.

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STAY by Upon Lisbon • Owner

Dear Edgar, We are truly delighted to learn about your positive experience at ou restaurant Stay byUpon Lisbon. It is heartwarming to know that you appreciated our passionate staff and found them to be friendly and helpful. They always strive to provide exceptional service to our esteemed guests, and your kind words indeed serve as an affirmation of their efforts. As for the food, it's fantastic to hear that you found it to your liking. Our culinary team takes great pride in selecting high-quality ingredients and preparing them with utmost care to ensure that each dish is as delightful as you've described. Your kind intention to visit us again is greatly appreciated and we eagerly look forward to the opportunity of welcoming you back. We hope to continue exceeding your expectations and providing you with more enjoyable experiences. Yours sincerely, The Team at Stay by Upon Lisbon

Edgar S. • 13 reviews

July 3, 2024

10/10

Very Friendly Staff

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STAY by Upon Lisbon • Owner

Estimado Edgar, Os seus comentários sucintos e significativos são muito apreciados. Ficamos muito satisfeitos por saber que a simpatia dos nossos funcionários contribuiu positivamente para a sua experiência no nosso restaurante. A nossa filosofia está enraizada na crença de que a hospitalidade é mais do que apenas fornecer um serviço. Trata-se de criar uma atmosfera acolhedora, calorosa e amigável, onde cada hóspede se sente genuinamente acarinhado. Saber que isso se reflectiu no seu encontro com a nossa equipa é motivador e gratificante. Esperamos que tenha muitas mais oportunidades de experimentar a calorosa hospitalidade que nos define. Mais uma vez, agradecemos a sua avaliação e esperamos voltar a dar-lhe as boas-vindas no futuro. Os nossos melhores cumprimentos, A Equipa Stay by Upon Lisbon

Jean Horn C. • 1 review

April 15, 2024

9/10

Service was excellent!!

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STAY by Upon Lisbon • Owner

Dear Jean, It's heartening to hear that you found our service at Stay By Upon Lisbon excellent! Our team is dedicated to providing the highest level of service and your words are a testament to our efforts. We hope to have the pleasure of welcoming you back in the future. Best Regards, Your Stay by Upon Lisbon Team

Edgar S. • 1 review

March 13, 2024

9.5/10

Great staff, but with a very busy night the service was a bit delayed; nevertheless the friendliness of the staff is very polite.

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STAY by Upon Lisbon • Owner

Dear Edgar, Thank you very much for your positive comments about our team. It is always a pleasure to know that our employees are having a positive impact on our customers' experience through their friendliness and politeness. We're sorry you noticed a delay in service during a busy night. We pay close attention to the efficiency of our service and always strive to ensure that all our customers are served promptly, regardless of how busy we may be. We value your feedback and understanding. We hope that, despite this minor setback, you had a pleasant experience with us. We look forward to welcoming you again and promise to continue working tirelessly to provide exceptional service. Best regards, The Stay by Upon Team

Edgar S. • 1 review

March 12, 2024

10/10

Staff very friendly!

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STAY by Upon Lisbon • Owner

Estimado Edgar, É com grande satisfação que recebemos o seu comentário positivo. Acreditamos firmemente na importância de um atendimento ao cliente de excelência, e a nossa equipa esforça-se ao máximo para proporcionar uma experiência amigável e acolhedora a cada um dos nossos valiosos clientes. O seu feedback é muito importante para nós. É ele que nos ajuda a melhorar constantemente e a assegurar que estamos a proporcionar o melhor serviço possível. A sua satisfação é, sem dúvida, a nossa maior recompensa. Agradecemos imensamente por ter escolhido o Stay by Upon Lisbon e esperamos sinceramente que continue a ser nosso cliente. Esperamos vê-lo novamente em breve! Atenciosamente, A Equipa Stay By Upon Lisbon

Ana S. • 55 reviews

January 16, 2024

8/10

Nice ambience, very fair prices, ok burgers and starters. Will defo go back for drinks.

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STAY by Upon Lisbon • Owner

Dear Ana, It's heartening to know that you enjoyed the ambiance of Stay by Upon Lisbon and found our pricing to be fair. We strive to create an atmosphere that is not only pleasing to the eye but also makes our customers feel relaxed and comfortable. Your kind words about our offerings are much appreciated. We understand that while you found our burgers and starters satisfactory, there is always room for improvement. Our culinary team constantly seeks to refine and enhance our menu, and your feedback is invaluable in this process. We are thrilled to hear that you would like to revisit us, especially for our drinks. It's always a pleasure to know that our guests are planning to return. Once again, thank you for sharing your feedback. We hope to welcome you back soon! Kind Regards, Stay by Upon Lisbon Team