Terraza de Vivi - Kimpton Vividora Hotel
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Bookable on TheFork
Reviews
8.1of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Ronald M. • 131 reviews
September 28, 2024
8/10Perfect terras! Only the service was very, very, very slow.....
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Hello Ronald! Thank you so much for taking your time to review us! We are glad that you enjoyed your time here with us at Terraza de Vivi. We are sorry to heat that the service were too slow, we would like to welcome you back and see this experience was an exception but not the rule! Best regardws, Terraza de Vivi Team
Darius W. • 5 reviews
August 5, 2024
10/10Great food and service. Beautiful location whether you are alone or with friends.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Dear Darius, Thank you for taking you time to share this amazing review with us! We are so happy that you got to enjoy our excelent location on the center of the city! We would love to welcome you back again for another great evening in our roof! Warm regards, Terraza de Vivi Team
kat f. • 1 review
July 22, 2024
10/10sweet and attentive staff - good food and loved the sangria
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Hello Kat, Thank you so much for your glowing review. We are thrilled to hear that you enjoyed your experience with us! It’s wonderful to know that our gastronomic offer and friendly staff made your evening memorable. We take great pride in delivering exceptional service and creating a welcoming atmosphere for our guests. Your kind words inspire us to continue striving for excellence. We look forward to welcoming you back for another fantastic experience in the future. Best regards, The Kimpton Vividora team
Christy E. • 1 review
July 15, 2024
10/10Fantastic
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Dear Christy, Thank you for taking your time to share this amazing review with us! We are so happy that you got to enjoy your time with us. We would love to welcome you back very soon! Warm regards, Terraza de Vivi Team
Franziska N. • 1 review
July 14, 2024
4.5/10The decoration and views are nice. The service is not 5 star standard. We asked for a a table with shadow and were obliged to ask 3 different people because nobody was the responsable. And finally when we asked for the bill, we had to wait patiently and were almost forgotten. We just had drinks like most of the clients, so. nothing too complicated to deal with. Many staff but almost zero service and music selection was a bit erratic as well. Would not recommend this spot.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Hello Franziska, We would like to thank you for sharing your feedback regarding your experience with us. We want first of all offer our most sincere apologies for the unfortunate incident you experienced. We want you to know that we take your comments very seriously so that we cxan take action and improve. We would love you to come back and see that the experience was an exception and not the norm. Warm regards, Terraza de Vivi Team
Meredith W. • 2 reviews
June 21, 2024
10/10The view is absolutely breathtaking, but the drinks and appetizers were excellent too! Many rooftop bars in Barcelona, you pay for the view and compromise on the other things. Not here! Highly recommend the papas bravado and croquettes. Enjoy!
Marvin T. • 1 review
June 24, 2024
10/10Mika was very nice to accommodate our table change request as she took our order. The guests sitting at the best table on the terrace had just left and we asked Mika if we would be able to move. She spoke with the hostess and they made it happen and made our experience such a pleasure!
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Dear Marvin, Thank you for choosing out Terraza de Vivi and for such a great scWe are glad that you enjoyed your time with us! We are looking forward to welcome you again! Warm regards, Terraza de Vivi Team
Magdalene G. • 1 review
June 15, 2024
5.5/10This venue has a stunning view. Some of the waitresses were extremely accomodating and it seems that they carry the weight of their colleagues that are performing poorly. If you are on a tight schedule and this is your pit stop, I do not recommend considering the slow service. However, if this is your last stop of the day and you have nowhere else to be, the venue is enjoyable.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Dear Magdalene, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your time with us and found the bar and rooftop bar to be nice. Your feedback is important to us, and we will look into ways to improve our guests experience. We look forward to welcome you again! Warm regards, Terraza de vivi.
Walid M. • 2 reviews
May 23, 2024
3/10We waited for 25 minutes, the waiters, at least 5 of them, took care of all the other tables except us. We just stood up and left. They didn't bother to ask why we're leaving
Judith K. • 1 review
May 18, 2024
3/10Not great of a service. We booked a table for 20.30 and we were seated after one hour. Slow service, a bit rude and inattentive. Great location but not worth it for the service.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Dear Judith, Thank you for sharing your concerns regarding you experience at Terraza de Vivi. We are sorry that your experience did not live up to your expectations. Our main objetive is to offer the best service. We will definitely investigate what was happend so that it does not happen again. We hope to have the oportunity to welcome you back! Warm regards, Terraza de Vivi Team
Anette G. • 1 review
April 20, 2024
3/10Had reserved a table, still it was not available when we came. They forgot one of the 7 burgers, so that came when everyone else had finished the meal, one of the burgers was raw on the inside, and when we noticed the waitress she said we should have tols her earlier. In the end they wanted us to pay full price 🙃
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Dear Anette, Thank you for sharing your experience at Terraza. We are delighted to hear that you and your friend enjoyed the stunning view of the city and the pleasant ambiance of our venue. It’s wonderful to know that you found it to be a good spot for a relaxed evening with a beautiful perspective of Barcelona. We apologize for the slower service you encountered during your visit. We strive to provide prompt and attentive service, even during busy times, and will use your feedback to improve our efficiency. We also appreciate your comments regarding the food and will review our menu to ensure it meets the high standards we aim for. Thank you once again for your kind words and constructive comments. We look forward to welcoming you back for an even more enjoyable visit in the future. Warm regards, Terraza de Vivi Team
Mihai B. • 1 review
April 13, 2024
6/10I’ve made a reservation via The Fork which was confirmed via email after inserting the card info. On the reservation page is stated that a fee of 40€ will be charge in case the client won’t show up BUT it is not mentioned that 40€ is also the minimum charge at the restaurant. We arrived on time and they informed us that my name is not on the list even though I ve showed them the confirmation email. In the end they sort it out and we received a table. Had to way 10-15 minutes until somebody gave us the menu and another 10-15 until our order was taken( it was not crowded only 1 server available). We had 2 sangrias and smth to eat 2 - 40 €. It was not the worst experience but I will not recommend the terrace. Also the view was not as expected.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Dear Mihai, We would like to thank you for sharing your feedback regarding your experience with us. We would like to first of all offer our most sincere apologies for the unfortunate incident you experienced. We want you to know that we take your comments very seriously so that we can take action and improve. We would love you to come back and see that this experience was an exception but not the norm. Warm regards, Terraza de Vivi Team
Silvia r. • 3 reviews
April 4, 2024
8.5/10Amazing view. The food is pretty good and the service as well.
Ed G. • 1 review
April 8, 2024
2.5/10After 40 minutes we still didn't receive our drink so unfortunately decided to leave. Given the excess price you would expect good service. Ok views though
Robert T. • 9 reviews
March 30, 2024
9/10I love this place very much, except the fact that security at the entrance door to hotel, I find them always not friendly - and always trying to make it hard to go to the rooftop, since last unpleasant experience I use to book the table - even with the reservations I find them not nice. As a member of IHG, I find this hotel’s staff a bit out of their place…
Robyn P. • 2 reviews
March 21, 2024
4.5/10Went for a view of the cathedral but the view was blocked by the pool deck and not advertised correctly. Staff were not very friendly and tried to charge us for a pitcher of Sangria when we only ordered a glass. Food was very average and we were not happy with the overall experience which was very upsetting.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Dear Robyn, First of all I would like to thank you for taking the time to write us a detailed review about your recent experience with us. However, I would like to sincerely apologize for not meeting your expectations. We hope to have the opportunity to welcome you again soon. Best regards. Casa de Vivi team
Alvin P. • 1 review
December 30, 2023
2.5/10Terrible service. Food took over an hour to arrive. We only got the food once we asked about it. Servers never checked on us. We just sat there for an hour doing nothing. Would never go again nor would I recommend anyone visit here.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Estimado Alvin, En primer lugar, quisiéramos agradecerle que haya tomado el tiempo de compartir su experiencia con nosotros en The Fork. Sentimos mucho que su experiencia no haya sido de su agrado. Valoramos mucho sus comentarios y nos servirán de feedback para, de forma interna, mejorar aún más nuestro servicio. Esperamos darle la bienvenida de nuevo muy pronto. Atentamente, Casa de Vivi team
Sunny F. • 5 reviews
November 28, 2023
10/10The Dutch female server was fantastic. She was so nice and it's nice to see a friendly face when going to a rooftop. Some are a bit too stuffy but she made us feel very welcomed. I've been to Vivi a few times and the views are great, the cocktails are strong and the prices aren't terrible for a rooftop. Will return again.
Eric Eduardo C. • 1 review
September 25, 2023
5.5/10It's a beautiful Terraza with an amazing view. There was one maybe two people serving the whole place and its really hard to get them to notice you. You basically have to beg them to sell you something. Not cheap.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Hello Eric, Thank you so much for your review! We are happy to see that you enjoyed our terrace and its views. Also, we are sorry to hear that the service did not meet your expectations. We take note of your comments and will look into it internally so we can improve in this area. Looking forward to welcoming you back soon, Best regards The Casa de Vivi Team
Natasha D. • 64 reviews
July 7, 2023
9/10Lovely terrace, great views. Serivice a bit slow. we had a long wait for drinks.
Terraza de Vivi - Kimpton Vividora Hotel • Owner
Hello Natasha, Thank you so much for your review! We are happy to see that you enjoyed your experience at Terraza de Vivi specially the amazing views of the city. Also, I am sorry to hear that the service was slow. We take note about that and we will try to improve in this area. Looking forward to welcome you back soon, Kind regards The Casa de Vivi Team
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