Tony Roma´s - Gran via
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8of 10
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Martin R. • 6 reviews
November 18, 2024
6/10Very quiet with no music or atmosphere. we asked for tap water with our food and drinks but did not get it. One of the waiters split a large beer all over the next table and over me.
Saar D. • 1 review
October 21, 2024
6/10Simple place, food was ok, on fast food level.
Darwin P. • 5 reviews
October 19, 2024
6/10regular
Roni L. • 1 review
October 18, 2024
6/10Compared to other branches of the chain also outside of Spain, the visibility, the experience and the quality of the food are average minus. The service was good
Ruth D. • 1 review
October 6, 2024
10/10All good. Really commendable
Joanna Cammille J. • 6 reviews
September 29, 2024
10/10Tony Roma’s Gran Via is my go to restaurant for ribs and as always food and service are always on point 👌
Orly P. • 1 review
September 1, 2024
2/10The meat was gooey, and the service was slow
Gianluca c. • 54 reviews
August 24, 2024
7/10common good food, fries worst than Mc. the waitress was fast and efficient, alone for several tables. toilets unseenable.
Anand P. • 4 reviews
August 15, 2024
3.5/10Our mains arrived whilst we were still eating our starters. This to me, is an absolute sin, it completely ruined my experience. To make matters worse, the St Louis Ribs were dry and over cooked. My wife ordered the potato skins, they were dripping in oil and virtually inedible. Were on holiday in Madrid, but if we come back to the city this is definitely one place we won't be coming back to.
Julija M. • 11 reviews
August 11, 2024
10/10Very good!
Maikel R. • 1 review
August 5, 2024
8/10eten was goed. bediening was goed.
Marvin C. • 4 reviews
July 8, 2024
5.5/10we came to have a great Tony Roma's experience as we had in El Salvador. They claimed having no cocktails, no wings, just ribs. I missed a good romarita.
Ryan B. • 1 review
June 23, 2024
3.5/10Food was mediocre. Staff were miserable.
Craig G. • 1 review
December 29, 2023
5/10Food was good but ZERO ambiance. It wasn’t busy and there was no music. We could hear ourselves chew LOL. Service was ok but not great to be honest. Very slow.
Waleed E. • 1 review
December 25, 2023
6/10It was mediocre. We ordered the salad as a side for our meals and it was literally the same as you get for burger toppings. Two raw onion slices on two slices of tomato and two pieces of lettuce. Then you get a packet of olive oil, a packet of vinegar and a packet of salt. So you make your own salad. It was a bit comical. We honestly didn't know if it was for the burger or was the side. Chicken tenders were good. The cookie skillet was not bad. The rest of the food (half chicken and burgers) was just ok. If you are hoping to be at Tony Romas of the West, this isn't it.
Philip H. • 2 reviews
December 25, 2023
2.5/10Family of 4 on the Bliss menu on Christmas Day. The appetizer selection was two appetizers for the table. The wings had 6 wings not 8. How difficult is it to do 2 wings per person? Nachos were average. Three ordered ribs, none were tender, and one looked as if it was dried out. The plate consisted of ribs and a handful of fries. The Chicken Caesar Salad was the third entree. The chicken was bland and chewy. The creamy dressing was runny. There were tomatoes included as well. Service was less then. We sent back the ribs and ordered a substitute, a burger that took 20 minutes to arrive. During that time our server did not return with an update or to see if we wanted refills. Server brought the replacement meal and didn’t ask if the rest of the party wanted anything else. We did manage to get our deserts to go, but the server brought us the wrong check and had to go back for the right one. Reservation was made based on what was available in the area. The fixed menu would not have been chosen if it wasn’t the only option at the time. I doubt we would ever go to that location let alone any Tony Roma’s ever again. Not worth it. Dismal experience on Christmas Day.
Miguel N. • 1 review
October 16, 2023
10/10Great experience, I would recommend this to anyone as a great option for a tasty meal in Madrid. The food quality is great if you love American-style BBQ and burgers, and they have some great starters too! Free refill on sodas is a welcomed plus, and also I really appreciated how they default to serving your Coke Zero with ice and lime (I normally have to request this). You're also given wet wipes to wash your hands off all the delicious sauce at the end. Great touches! The space is nice and cozy, it's not a claustrophobic restaurant but it is also not huge, which is perfect for enjoying your meal without excessive noise or feeling crowded. The location we went to, in the Gran Via, is very central and easy to find - close to lots of points of interest, so you don't even have to go out of your way to eat here. If you're lucky enough to be served by Silvia like we were, you can expect a wonderful experience as she was extraordinarily attentive, very friendly, and efficient. We had a great time thanks to her! Lastly, for those who care, they did put a lot of effort into their Halloween decorations. So if you're into that, so are they. :)
Ana F. • 1 review
August 17, 2023
3/10Ranch Salad was very average. Served on a flat plate hard to keep inside. Almost none fry sticks. Ranch dressing. Linguine OK. We asked for a beverage for the terrace and we received no service. I had to go ask in the bar for both beverages. 7.00 euros for a coke and a Fanta. Servers are very basic, not cooperative. The restaurant does not have an elevator, and I attended with my impaired father. They had to clear us a table on the first floor, even though I had made the reservation 2 nights before. Very disappointing. I attended a year ago and the salad was huge, in a very large and nice bowl. I was offered various seating options. Completely disappointing. Tony Roma’s is an american established brand. The franchise in Gran Vía is a huge disappointment. They should sell the franchise or revamp the entire concept, service and servers. Never again.
Antonio P. • 3 reviews
June 3, 2023
3.5/10The food was OK but it was served in batches at different times... we have to wait 30 min for one of the desserts and another additional 10 min for the second one!! And the 2nd dessert was an ice cream that arrived completely melted. The service was terrible! And the restaurant wasn't even full...
idan k. • 1 review
May 5, 2023
3/10The ribs were horrible, felt like it was made last week and reheated Very disappointed This is not the tony roma’s I remember Don’t have anything good to say
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