Audrey's

Jonathan S. • 4 reviews

June 16, 2025

9.5/10

Great food and good location

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Audrey's • Owner

Thank you for your lovely comment! We’re so pleased you enjoyed the food and our location — it’s always a pleasure to welcome guests who appreciate both. Looking forward to your next visit! Warm regards, Audrey’s Team

David B. • 10 reviews

June 9, 2025

6.5/10

Overall this was disappointing. The restaurant is tasteful with a nice atmosphere. The waiter was very pleasant, but they appeared understaffed and the service was slow and disjointed. We ordered bread and olives, but they came at exactly the same time as the starter. The starters were okay, but the scallops were under seasoned and the shelled prawns came without any facilities to wash your hands. This was the only restaurant that we eat in to charge a service charge. Not that we begrudge a service charge, but this was done in an underhand manor. There appeared to be no warning on the menu and it was hidden in the middle of the bill. Could have been so much better.

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Audrey's • Owner

Thank you for taking the time to share your detailed feedback. While we're pleased that you appreciated the ambience of the restaurant and the friendliness of your waiter, we're truly sorry that your overall experience left you disappointed. We take your comments seriously — from the timing of the bread and olives to the under-seasoned scallops and the lack of hand wipes with the prawns. These details do matter, and your observations help us identify where we fell short. Regarding the service charge, we’re sorry if it felt unclear or poorly communicated. That was certainly not our intention, and we’ll review how this is presented to ensure greater transparency going forward. We’re grateful for your honest review and genuinely regret that we missed the mark. We hope you might consider giving us another chance in the future — we’d love the opportunity to offer you a smoother and more enjoyable experience. Warm regards, Audrey’s Team

Bradley M. • 3 reviews

June 10, 2025

7/10

no fish bones in cod, steak ordered medium rare and came out medium well,

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Audrey's • Owner

Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet expectations — especially regarding the cod and the steak. We understand how important it is to receive dishes exactly as requested, and we apologise for falling short. Your comments have been shared with the kitchen team so we can address these issues and ensure greater consistency moving forward. We hope you’ll consider visiting us again so we can provide the experience you deserve. Warm regards, Audrey’s Team

Mary Jeanne M. • 3 reviews

May 27, 2025

9.5/10

The food was very good, It was presented well and served in an appropriate amount of time, allowing us time to enjoy our drinks and appetizers.

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Audrey's • Owner

Thank you so much for your kind words! We’re delighted to hear that you enjoyed both the quality and timing of your meal. It’s important to us that each course allows space to fully enjoy the experience — from the first sip of your drink to the last bite of dessert. We hope to welcome you back again soon! Warm regards. The Audrey’s Team

Jordan L. • 18 reviews

May 28, 2025

7/10

Overpriced hotel quality food.

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Audrey's • Owner

Thank you for your feedback. We’re sorry to hear that the experience did not meet your expectations in terms of value. We strive to offer dishes made with high-quality ingredients, careful preparation, and attentive service, but we understand that perceptions of pricing can vary. Your opinion is important to us, and we will take it into account as we continue to improve. Warm regards. The Audrey’s Team

Sharon S. • 1 review

May 31, 2025

10/10

The service and quality was superb - so much more for the price you pay. High end interior as well, would definitely recommend

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Audrey's • Owner

Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed both the service and the quality of your experience with us. It’s great to know you felt the value exceeded expectations, and that our interior design added to the overall impression. Your recommendation truly means a lot, and we hope to have the pleasure of welcoming you back soon! Warm regards, The Audrey´s Team

Kathleen M. • 1 review

May 25, 2025

5.5/10

Very mediocre food in an inelegant setting. Our server was clearly still being trained and I can only assume someone called in sick because he was serving all the tables. He was friendly but clearly overwhelmed and undertrained. They told us on check in that the restaurant was Michelin starred- I just don’t believe it. We were staying at the hotel so it was convenient- but that is the best I can say about the experience. Very disappointing for our last meal in Lisbon.

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Audrey's • Owner

Thank you for taking the time to share your experience. We're truly sorry to hear that your visit did not meet your expectations, especially for such a meaningful occasion as your last meal in Lisbon. We regret that the atmosphere, food, and service did not reflect the standard we aim to provide. Your observation about the staffing situation has been noted, and we are addressing it internally to ensure our guests receive the attention and care they deserve. Regarding your comment about the Michelin recognition, we would like to clarify that our hotel has been awarded a Michelin Key, which distinguishes outstanding hospitality establishments. However, our restaurant is not currently listed in the Michelin Guide. We truly appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards, The Audrey´s Team

DIMITRIOS G. • 2 reviews

May 23, 2025

7/10

The food is refined and d well presented. The decoration is simple and cosy. The staff are polite but not all of them are fluent in English (which wasn't a big issue ultimately). The description of the plates in the menu wasn't always accurate (e.g. the desert we ordered was stated to have whipped cream but when it arrived there was none). All in all, a very positive experience especially for anyone seeking to change Lisbon's bacchalau routine.

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Audrey's • Owner

Thank you for your thoughtful feedback. We're very pleased to know that you enjoyed the refined presentation of our dishes, the cosy atmosphere, and the courtesy of our staff. We also appreciate you highlighting the areas where we can improve. Your comment regarding the accuracy of the menu descriptions has been noted, and we will ensure greater consistency going forward. We’re also working continuously on staff training, including language skills, to better accommodate all our guests. It’s wonderful to hear that we were able to offer a refreshing alternative to the traditional Lisbon dining experience. We hope to welcome you back again soon! Warm regards, The Audrey´s Team

Amy E. • 1 review

May 7, 2025

10/10

The staff were incredibly friendly, the drink options were endless, the food was top notch and the service was impeccable.

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Audrey's • Owner

Thank you for your amazing review! We’re so happy to hear that you enjoyed the variety of drinks, loved the food, and felt so well taken care of by our team. Providing impeccable service with a friendly touch is what we strive for every day. We can’t wait to welcome you back soon! The Audrey’s Team

Allison S. • 2 reviews

April 30, 2025

10/10

The service was wonderful, the food was delicious, and the restaurant was very pretty. It was much more elevated experience than I expected.

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Audrey's • Owner

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the service, the food, and the atmosphere of our restaurant. Exceeding expectations is exactly what we aim for, and your feedback means a lot to our team. We hope to welcome you back soon for another wonderful experience! The Audrey’s Team

Lindsay V. • 1 review

April 10, 2025

10/10

Friendly staff, delicious cocktails and lovely menu. Food was above our initial expectation. Highly recommended.

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Audrey's • Owner

Thank you for your kind words and recommendation! We’re so pleased to know our team made you feel welcome and that our cocktails and menu exceeded your expectations. We look forward to your next visit to Audrey’s! The Audrey’s Team

Anthony G. • 3 reviews

March 29, 2025

10/10

Audrey’s is incredible! Elegant, modern, and inviting. Great service and excellent food.

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Audrey's • Owner

Thank you so much for your wonderful words! We’re thrilled to hear you enjoyed the elegant and modern atmosphere, as well as the service and food. It means a lot to us. We can’t wait to welcome you back to Audrey’s soon! The Audrey’s Team

Emma H. • 2 reviews

March 28, 2025

10/10

Lovely restaurant with wonderful staff and delicious food!

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Audrey's • Owner

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your experience at our restaurant. Our team works hard to provide attentive service and delicious food, and it’s wonderful to know we met your expectations. We look forward to welcoming you back soon! The Audrey’s Team

Roman A. • 10 reviews

March 30, 2025

9/10

We had a really nice experience at Audrey's for dinner ! Looks like a tiny café from the outside but when you get inside, it's absolutely gorgeous, the cocktails are AMAZING (waiter said they had the best bartender in Lisbon, and he was right). Also, the salmon tartar was incredible.

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Audrey's • Owner

Thank you so much for your lovely feedback! We’re thrilled to know that your experience at Audrey’s was so special. Our bartender truly is amazing and takes great pride in crafting unique and memorable cocktails – we’ll make sure to share your kind words with him! The salmon tartar is one of our favorites too, and it makes us really proud to know you enjoyed it so much. We hope to see you again soon to keep surprising you with more delicious dishes and signature cocktails! The Audrey’s Team

Terje M. • 2 reviews

March 12, 2025

10/10

Our last night in Lisbon, we were recommended to eat at Audrey's. It was a successful evening in every way. Fantastic service and very good food. Highly recommended.

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Audrey's • Owner

Dear Terje, Thank you for choosing Audrey’s for your last evening in Lisbon — we’re truly honored! We’re so happy to hear that your night with us was a success, and that both the food and service made a positive impression. Your recommendation means a lot to our team. Wishing you safe travels and we hope to welcome you back one day! Warm regards, The Audrey’s Team

Debbie B. • 2 reviews

December 31, 2024

10/10

We visited on New Years Eve and paid a set price for the menu that evening. The food was excellent and we paid extra to have the wine pairing with each course too. My only criticism was that the wine was late coming with each course so we either had to leave the food to go cold whilst waiting for the wine or eat it without the wine. However that was the only fault with the evening. The food was delicious and of good quality, there was a live jazz band playing all evening and the staff were friendly and attentive. At midnight we were able to leave and watch the fireworks from the viewpoint across the road and return for a glass of champagne.

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Audrey's • Owner

Dear Debbie Thank you so much for sharing your feedback! We're thrilled to hear that you enjoyed your meal with us. We sincerely apologize for the delay in the wine service with each course and appreciate you bringing it to our attention. We strive to provide a seamless experience, and your comments will help us improve our timing. We hope to have the opportunity to welcome you back soon and provide you with an even better experience! Best regards Lana Guest Relations

Paul G. • 2 reviews

December 31, 2024

10/10

Great service very personal and professional 5 star Food was great very accommodating staff

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Audrey's • Owner

Dear Mr. Paul, Thank you so much for your wonderful feedback. We are delighted to hear that you experienced great service and enjoyed the food. Our team takes great pride in providing a personal and professional experience, and we are thrilled that it made such a positive impression on you. Your kind words and 5-star rating mean a great deal to us, and we look forward to welcoming you back soon. Warm regards, Martim Neves Carneiro Guest Relations Audrey´s by Santiago de Alfama

Paul G. • 1 review

December 23, 2024

10/10

Located in the amazing Alfama district. Great ambiance and the food was delightful. We really liked our host Enrique.

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Audrey's • Owner

We look forward to welcoming you back soon for another memorable visit. Best regards Thiago C

Brandan M. • 1 review

December 8, 2024

10/10

Could not have been nicer

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Audrey's • Owner

We were delighted to have hosted you. Best regards Thiago C

Jane D. • 1 review

October 24, 2024

10/10

Great atmosphere and attentive staff. The food was delicious. Very fortunate to be there on a night when there was live music which is always much appreciated. A lovely evening.

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