Emma G. • 4 reviews
November 9, 2024
2/10We waited for more than two hours to get the food. We ordered 2 grill mix and the fries weren't crispy and the chicken was cold. Moreover the fries should be included in the price of the grill mix according to the menu but they weren't.
Jewel of The Caribbean • Owner
Dear Emma Giaccone, Thank you for your feedback. We sincerely apologize for the long wait and the quality of the food you received. This is not the experience we strive to provide, and we understand your frustration. Regarding the fries and chicken, we will address this with our kitchen team to ensure it doesn’t happen again. Additionally, we’ll review the menu pricing and any possible misunderstanding to make sure everything is clear and consistent. We appreciate you bringing this to our attention, and we would love the opportunity to make things right, Please feel free to contact us directly 0622015051, so we can discuss how we can improve your experience
Tell us more about you and we will contact you as soon as possible
Log in to TheFork Manager and contact us by Chat.