La Brasserie du Royal
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Reviews
9.2/10
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All reviews
6.0
After a positive experience last year we decided to try the Valentines menu. It went well until the main dish was served but for some reason the service fell short after that: we had to ask twice to get the desserts and the waiting time between courses was too long. Also the waitress shouldn’t have told us what the surprise dessert was if she didn’t know. She became condescending towards the end of the dinner so we just left with a doggy bag. Quite disappointed at this price level!
La Brasserie du RoyalDear Ms Belfiore, Thank you for taking the time to share your feedback. We are truly sorry to learn that your Valentine’s dinner did not fully meet your expectations, especially after the main course. The long waiting time between courses and the confusion regarding the surprise dessert do not reflect the level of service we strive to provide. We also sincerely regret if the attitude perceived towards the end of the evening made you feel uncomfortable. This is certainly not the experience we wish to offer our guests, particularly on such a special occasion. Your comments have been shared with our team, as they are very valuable in helping us improve. We genuinely hope to have the opportunity to welcome you again and provide you with the flawless experience you enjoyed last year. Kind regards, The Brasserie Team
10
The meal was truly delightful, but what stood out most was the exceptional customer service. The staff members were incredibly kind and accommodating, particularly regarding the special meal preparations for my three-year-old daughter. They graciously modified the menu to suit her needs, which made our experience truly wonderful.
La Brasserie du RoyalDear Sir Delsol, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your meal, and we are especially pleased that our customer service stood out to you. Your kind words regarding the special attention given to your daughter truly mean a lot to us — it is very important for us that every member of the family, even the youngest ones, feels welcome and well cared for. We very much look forward to welcoming you again soon for another equally enjoyable experience. Warm regards, The Brasserie Team
7.5
The servers were really good.
La Brasserie du RoyalThank you very much for your kind words. We’re delighted to know that our service team made a positive impression during your visit. Your appreciation will be shared with them — it’s always rewarding to know their efforts are recognized. We look forward to welcoming you again soon. Warm regards, The Brasserie du Royal team
7.5
The most important things were good overall: the cuisine and the wines by the glass. Perhaps we simply expected a little too much from a pre-prepared menu (for the Vevey Spring Classics). The ambiance and service, however, were more than just good—they were excellent. Overall, we felt comfortable and welcome. Thank you for the generous solution despite the online reservation not being found.
La Brasserie du RoyalThank you very much for your kind feedback. We are delighted to read that you enjoyed our cuisine, wine selection, and above all the warm ambiance and attentive service from our team. We also appreciate your understanding regarding the pre-prepared menu during the Vevey Spring Classics. It was our pleasure to make sure you felt comfortable and welcome, and we look forward to seeing you again soon. With best regards, The Brasserie du Royal team
8.0
The menu did not have interesting choices.
La Brasserie du RoyalThank you for sharing your feedback with us. I’m sorry to hear that the menu did not meet your expectations in terms of variety or appeal. Your impressions are important, and I will make sure to pass your comment along to our Chef and culinary team for consideration. We continuously strive to improve and offer a dining experience that delights all our guests, and your input helps us move in that direction. Should you have any specific suggestions or preferences, we would be more than happy to hear them. Kind regards, The Brasserie du Royal team
9.0
Food was great and the service attentive. The sommelier is very knowledgeable and gave us good advice. Highly recommend the st honoré for dessert best I have had in a long time!
La Brasserie du RoyalThank you for your wonderful feedback! We are delighted to hear that you enjoyed both the food and our attentive service. It’s also great to know that our sommelier’s recommendations enhanced your experience. We’re especially thrilled that you loved the St. Honoré—it’s truly a special dessert! We hope to have the pleasure of welcoming you back soon for another memorable dining experience. Best regards, The Brasserie team
10
a beautiful concert paired to a harmonized meal: thank you so much for this synergy. We look forward for other events where artistry is so beautifully combined.
La Brasserie du RoyalThank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed the concert paired with the harmonized meal. It’s always our aim to create experiences where art, music, and cuisine come together in perfect harmony, and we’re so glad you appreciated this synergy. We look forward to welcoming you back for future events where we can continue to celebrate the beauty of artistry in all its forms. Warm regards, The Brasserie team
10
All was perfect
10
That was an awesome moment, outstanding at all point of view. Everything was perfect, we are grateful for this opportunity to visit and will surely recommend the house further on.
5.0
It was a very hot and stuffy day and the restaurant placed guests sitting outside. It was not comfortable to enjoy the evening. The staff was friendly and courteous. However, the food was of average quality if this is for fine dining and the hefty price tag.
10
I highly recommend this restaurant. A great choice for fine dining. Dining was outside, perfect for the summer. Excellent wine selection! Food was fantastic. I enjoyed the Pate and their steak for the main course. Ended with the cheese plate.
5.0
Our table was at the covered balcony which was not cozy at all and not as nice as inside. The service was unprofessional and did not correspond with the category of the hotel. The food was of a good quality and delicious but could have been presented in a better way. All in all ok, but there are better placed to go in Lausanne for the same amount of money. I wouldn't visit again.
10
We’ve had an amazing experience at the brasserie. The staff were very professional, kind and helpful. The food and beverages were beyond our expectations. The ambiance of the hotel is simply gorgeous. Many thanks we will come back!
La Brasserie du RoyalDear Licinio Sanches, Many thanks for choosing Brasserie du Royal for your recent dinner and for sharing this lovely feedback ! It is always our pleasure to read your positive assessment and satisfaction, and we share your encouragement with our colleagues. We already look forward the pleasure of welcoming you back to Royal Savoy Hotel & Spa ! Best motivated regards, Alain Kropf General manager
10
Excellent service and diner! Must have for Lausanne Zwitserland. Terras is very nice in the warm evenings……………………………………………………………………….…….
10
The brunch experience was one of a kind. Especially enjoyed the seafood options (oysters, salmon, and ceviche), although I could've eaten more seafood. Great ambiance and attentive staff. If I have out of town guests, I'd take them here.
8.0
Food was excellent, as always. But the guests at the next table smoke a lot. They continued to smoke. They did not smoke only when they were eating and drinking. The smoke annoyed us a lot. It also damaged the taste of food. We are frequents guest at this restaurant. But since the dinner yesterday was so bad because of the smoke, we do not feel like visiting the restaurant for a while at least during the summer season when we eat in the terrace.
10
We are feeling very grateful and satisfied. The service was of high standard: polite, efficient and discreet. The meal was simply delightful.
10
Delicious dishes using fresh seasonal ingredients constructed with care and a high level of individuality
10
Excellent food, impeccable service and nice wine card! A must in Lausanne.
La Brasserie du RoyalDear Sir, Thanks a million for your lovely comment about your experience at Royal Savoy Hotel & Spa. We already look forward the pleasure of welcoming you back in your Lausanne house ! Best regards, Alain Kropf - General Manager
6.0
Beautiful restaurant, the food was not up to par and not worth the price. Would recommend it for a small setting, but not to go out for a full dinner
La Brasserie du RoyalDear Sir, We sincerely thank you for choosing Brasserie du Royal and for sharing your feedback. The constructive comments of our valued guests always allow us to improve. We can assure you of our entire attention to our F&B offer and your satisfaction. Of course, we look forward the honour of welcoming you back to Royal Savoy Hotel & Spa for a successfull experience. With our most committed regards, Alain Kropf - General Manager
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