Quadrino

Jennifer H. • 5 reviews

June 20, 2025

3.5/10

Unfortunate experience, waiters got the order of food wrong, and missed side dishes. Pasta was so salty that it was unedible (this was sent back then rectified but took too long). Waiters did nothing to limit the multiple loud FaceTime calls occurring on a nearby table that highly disrupted the atmosphere for the majority of the meal. The noise was so obnoxious we left early and did not have more drinks and desert (which we normally do have). Would not recommend. I took my parents here for a special dinner but it was a disaster. I was really disappointed.

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Quadrino • Owner

Thank you for taking the time to share your experience with us. We’re deeply sorry to hear that your evening at Quadrino fell so far below your expectations — especially on what should have been a special occasion with your parents. Please accept our sincerest apologies for the issues you encountered, from the errors in your order to the excessive salt in the pasta and the delay in resolving it. This is not reflective of the standards we hold ourselves to, and we understand how frustrating these missteps must have been. We’re also truly disappointed to hear about the disturbance caused by the nearby table and that our team did not step in to manage the situation. Providing a welcoming and respectful atmosphere for all our guests is something we care deeply about, and we will absolutely address this with our staff to ensure better attentiveness and intervention in the future. Your feedback has been shared with our entire team — both in the kitchen and in the dining room.