Roots Experience
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Reviews
9.5of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Asli G. • 57 reviews
December 12, 2025
3/10When i get in, there was not a welcome actually they were not happy seeing us. Not a smile at all. We ordered some food ( dumplings and shrimp tempura ) i said i am pregnant and he looked at my face like so what can i do style ? I said pls cooked everything entirely. I was seeing the kitchen where i was sitting and 2 ladies in the kitchen were putting their fingers to their mouths while handling our food. It was pretty disgusting! Dumpling was ready before the tempura however he waited them both to arrive so he can serve us but i saw it was ready and asked him if he can kindly bring the one ready and he just ignored me and then started to laugh with the lady inside the kitchen and did not bring it right away. When it came, dumplings very not hot. Anyways my overall experience was really bad so i will never go back and if you are looking for a place a bit more hygienic, this is not the place!
Roots Experience • Owner
Hello Asli Guler, Thank you for taking the time to leave us a review. We take all feedback seriously, and we are genuinely concerned to hear that your recent visit did not meet your expectations. We strive to provide every guest with a warm welcome and excellent service in a clean and comfortable environment We have conducted a thorough investigation into the concerns you raised regarding both the service and kitchen hygiene. We are confident in our standards of operation and our team's commitment to hygiene and service. We take health and safety extremely seriously. Our kitchen operates under strict hygiene protocols that comply with all local health department guidelines. The Management Team at Roots Experience
Shady A. • 2 reviews
December 7, 2025
10/10one of the best restaurants I tried in Lisbon! Great ambience, service and fine tatse! would totally recommend!
Roots Experience • Owner
😱👨🍳😜❤️🙏😍😍😍😍😍😍
Yadon S. • 4 reviews
November 20, 2025
10/10The ambiance was cozy and Chinese influenced. Very friendly staff. the Pad Thai was delicious. I can't wait to go back.
Roots Experience • Owner
🥰🥰❤️❤️👨🍳👨🍳❤️❤️
Sonia R. • 298 reviews
April 13, 2025
4.5/10The waiter was friendly and efficient we cannot say the same regarding the manager.
Stefanie G. • 1 review
April 3, 2025
10/10One of the best Korean Fried Chickens I ever had the chance to try. Also super friendly and helpful in picking the right dish. Thank you!
Roots Experience • Owner
❤️❤️😍😍❤️💕💕
Hadas T. • 2 reviews
March 24, 2025
10/10great service, incredible food and presentation, a lot of vegan options
Roots Experience • Owner
❤️❤️❤️❤️❤️❤️❤️❤️💕💕😘😘🙏❤️
Barbara M. • 2 reviews
March 22, 2025
10/10I have been here before and was already blown away by the food, is just delicious, the owners are super friendly and the ambiency is super cozy. I can highly recommend it
Roots Experience • Owner
❤️❤️❤️❤️😍😍😍❤️❤️😍🙏😘
Patrícia S. • 1 review
March 22, 2025
10/10
João greeted and hosted us like we were family! Great food - definitely try the duck dumplings! -, cool restaurant, nice vibe! Will return soon:)
Roots Experience • Owner
❤️❤️🙏🙏💕💕🙏❤️❤️😉
Ricardo S. • 15 reviews
March 22, 2025
10/10What an amazing experience! Great food and great service! Truly recommend this restaurant as a must go in Lisbon! 🫶🏼
Roots Experience • Owner
🙏🙏🙏❤️❤️❤️🙏🙏💕
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