zunzum gastrobar

R B. • 3 reviews

May 25, 2025

7/10

I’ve been to Zunzum several times before and always enjoyed it, but this latest visit was a real let-down. The staff seemed disinterested and the service throughout was poor. We asked twice for our drinks, nothing complicated – one beer and two Cokes – but they didn’t arrive until the main courses were served. We’d also ordered the couvert for the whole table at the start, but it never arrived. When I followed up, I was abruptly told it was coming, yet several tables who arrived after us were served their bread and olives while we continued to wait. It finally turned up after we’d finished eating, so we had to send it back. I also dropped my knife and it took several minutes and multiple attempts to get a replacement, even though the restaurant wasn’t busy. I really don’t like leaving negative reviews, especially for places I’ve had great meals in before, but the lack of attention and care this time was disappointing. Hopefully it was just an off day.

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zunzum gastrobar • Owner

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit to Zunzum fell short of expectations, especially after the positive experiences you've had with us in the past. You're absolutely right to feel disappointed – the service you described is not at all in line with our standards, and we completely understand your frustration. We’re already looking into what went wrong that day to ensure it doesn’t happen again. We truly hope you'll give us another chance to make it up to you. It would be a pleasure to welcome you back and provide the level of care and attention every guest deserves. Zunzum team

Jorge C. • 49 reviews

May 21, 2025

10/10

Liked it !

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YiJen C. • 13 reviews

May 18, 2025

10/10

+2

Great food and hospitality. Thank you for taking our preference seriously.

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Fola A. • 1 review

May 19, 2025

5/10

Both main courses ordered were so salty. The waiter didn’t warn us the starter we ordered was raw tuna.

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Ann Helen M. • 3 reviews

May 18, 2025

9.5/10

Exquisite tastes and presentation. exceptional staff.

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Ian M. • 1 review

May 14, 2025

9.5/10

Excellent food, great service.

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Gustavo A. • 6 reviews

May 9, 2025

10/10

When you have employees like Bruno, everything is perfect!

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Stephanie K. • 1 review

May 3, 2025

10/10

Taking recommendations and enjoying the food

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Sari H. • 1 review

May 3, 2025

5.5/10

Nice relaxed atmosphere and decoration. Friendly service, too. After experiencing four different michelin restaurants we could not believe this was one of michelins, too. The food tasted and looked so ordinary, not bad but nothing compared to other luxury restaurants we have visited. This restaurant was not as expencive as other michelin restaurants but should still be cheaper for this quality.

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Cristina C. • 1 review

May 5, 2025

10/10

It was a great experience at zunzum gastrobar. The cocktails ... the food ... the service... all fantastic!

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Ingrid v. • 3 reviews

May 3, 2025

10/10

Food and service top!

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Bobby W. • 3 reviews

April 25, 2025

10/10

It was an excellent meal that met both of our taste preferences. A good variety of appetizers and entrees made it hard to choose but our server provided great guidance. Service was prompt but not rushed.

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Vladimir K. • 17 reviews

April 10, 2025

10/10

Excellent food

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thep A. • 2 reviews

March 8, 2025

10/10

Everything

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Maximilian l. • 4 reviews

April 21, 2025

9.5/10

+3

Amazing dishes

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Oliver S. • 2 reviews

March 31, 2025

7.5/10

We had high expectations for ZunZum, considering its association with the Michelin guide, but unfortunately, the experience fell short. The food was good, but not extraordinary—certainly not at the level I anticipated. The service, however, was a real letdown. There was zero attention to detail. For instance, after finishing the bread and butter, no one bothered to clear the empty plates until the very end of the meal. We asked for the sommelier’s recommendation for two wines, expecting some guidance. Instead, he showed up 10 minutes later with two wines already chosen. The red wine was good, but the white wine, while decent, did not pair well at all with my wife’s dish. Overall, the experience lacked the refinement and attentiveness I would expect from a restaurant of this caliber...and price range.

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Katy F. • 11 reviews

March 26, 2025

10/10

It was a great experience. Amazing food and a very chill but refine ambience!!

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Paul S. • 1 review

March 26, 2025

8.5/10

Everything was marvelous as usual, but it's time for a menu change.

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sushil s. • 9 reviews

March 12, 2025

10/10

Service was excellent. Food was amazing. Really enjoyed everything.

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Rui R. • 67 reviews

March 3, 2025

6/10

We had high expectations when we decided to pay our first visit to ZumZum as Chef Marlene is in the spotlight after receiving her first star. We started wonderfully with the super fresh pink prawns full of flavour, but then suddenly we had to wait almost 30 minutes for the second starter, 2 simple suckling pig croquets. The presentation was good but my croquet was cold inside (a sign that they rushed it to be served as quickly as possible). The restaurant was busy and you may attribute the delay because of this, but people that did arrive after us were eating their dessert when we finished our second starter. As Chef Marlene is from the North, the classic Francesinha was a must have, with the expectation that I would taste something different and special. Unfortunately that didn’t happen. Lack of flavour and nothing different nor special. The chocolate crème brûlée for dessert was good. Overall, a bit disappointing, but we will be back to give Chef Marlene and her team a second chance.

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