Osteria Pagliazza
For You
Bookable on TheFork
Reviews
9.1of 10
Ratings and reviews can only be left by guests who have booked with TheFork.
Johnny k. • 2 reviews
October 9, 2025
5/10The ambience was nice. However the food did not taste particularly great or memorable. And the value is lacking. Staff service was also extremely slow.
Osteria Pagliazza • Owner
Dear Mrs Ko, thank you for sharing your experience at our restaurant Osteria Pagliazza with us. We are very sorry that your experience at our restaurant did not meet your expectations, and we are also sorry that we did not understand your discomfort during dinner. We could have changed dishes that were not to your liking. We will be happy to welcome you back at our Osteria Pagliazza and give us another chance in the near future You can contact me directly to check availability during your next stay in Florence. Best regards Carla Balli Guest Relation
Sigurd Slot J. • 47 reviews
April 16, 2025
10/10Amazing from start to finish!
Osteria Pagliazza • Owner
Dear Guest, We are delighted to hear that you had an unforgettable experience at our Osteria Pagliazza. We always pay impeccable attention to every detail with regard to service and dishes. Thank you for your beautiful evaluation. With the hope of having you with us again, we send you our most sincere greetings. Carla Balli Guest Relation
Richard S. • 14 reviews
September 7, 2024
10/10Wonderful night. Had a La carte rather than tasting menu which made more variety for similar price. Gracious service,excellent creative dishes
Osteria Pagliazza • Owner
Dear Guest, Thank you for sharing your experience at our Osteria Pagliazza in Florence. All the information and details you provided are absolutely precious to us and will allow us to improve our service. We are happy to know that your experience at our Osteria della Pagliazza was to your liking and we thank you for your kind words: our daily commitment is to make our guests have an unforgettable experience, and your feelings are for us the greatest reward. Thank you for your words about the food and service: they are shared with our Chef and Maitre. We look forward to welcoming you back to Osteria Pagliazza . With my warmest regards Carla Balli Guest Relation
Ann K. • 1 review
August 29, 2024
4.5/10
Were interested in visiting this restaurant but didn’t like it. The service was polite. sorry, food was terrible. Can’t understand how the restaurant took 2 stars of Michelin. The pasta had the smell of rotten fish, seabass was like from McDonald's. Really disappointed. And finally the bill was 500€ without expensive alcohol - Fantastic joke. Will not come again.
Osteria Pagliazza • Owner
We are very sorry that your experience at our restaurant did not meet your expectations, and we are also sorry that we did not understand your discomfort during dinner. We could have changed dishes that were not to your liking. For your information, the 2 Michelin star restaurant inside the Brunelleschi Hotel is called Santa Elisabetta, the Osteria Pagliazza is the bistro of the Michelin star restaurant with a different menu and service. The menu of the Osteria Pagliazza includes some of the most iconic dishes of the starred restaurant but they are not among those you ordered. We assume there was a misunderstanding about the reservation, we are in any case sorry that the evening was not a pleasant one for you. We will be happy to welcome you back to the Santa Elisabetta restaurant in the near future having understood that this was your intention. You can contact me directly to check availability during your next stay in Florence. Best regards Carla Balli Guest Relation
Jason H. • 1 review
August 14, 2024
10/10Great experience. The food was excellent with very interesting selections on the menu. The staff were attentive, friendly, and very professional. The ambiance and space are also great.
Osteria Pagliazza • Owner
Dear Guest, Thank you for sharing your experience at our Osteria Pagliazza in Florence. All the information and details you provided are absolutely precious to us and will allow us to improve our service. We are happy to know that your experience at our Osteria della Pagliazza was to your liking and we thank you for your kind words: our daily commitment is to make our guests have an unforgettable experience, and your feelings are for us the greatest reward. Thank you for your words about the food and service: they are shared with our Chef and Maitre. We look forward to welcoming you back to Osteria Pagliazza . With my warmest regards Carla Balli Guest Relation
Cristian R. • 4 reviews
August 6, 2024
10/10Excellent food and great service.
Osteria Pagliazza • Owner
Dear Guest, Thank you for sharing your experience at our Osteria Pagliazza in Florence. All the information and details you provided are absolutely precious to us and will allow us to improve our service. We are happy to know that your experience at our Osteria della Pagliazza was to your liking and we thank you for your kind words: our daily commitment is to make our guests have an unforgettable experience, and your feelings are for us the greatest reward. Thank you for your words about the food and service: they are shared with our Chef and Maitre. We look forward to welcoming you back to Osteria Pagliazza . With my warmest regards Carla Balli Guest Relation
Alex A. • 9 reviews
March 17, 2024
9/10Excellent environment and wonderful service. The food was quite good but the portions were too small.
Osteria Pagliazza • Owner
Dear Guest, Thank you for your kind comment and for sharing your experience at Osteria Pagliazza. We are extremely happy to read such a lovely review in a few words. It is fantastic to understand that you completely enjoyed the experience at our restaurant . We do trust in welcome you again soon, Your restaurant in Florence; we invite you to contact us for all the information you may need With my warmest regards Carla Balli Guest Relation
Stefano M. • 7 reviews
October 14, 2023
5/10Some dishes were good and some were not special at all. The service was very slow.
Osteria Pagliazza • Owner
Dear Mr Milici, We would like to thank you for sharing your experience at our Osteria della Pagliazza. We assure you that your every comment is of great importance to us and a reason to improve our standards. We are deeply sorry for your discomfort and the bad feeling we have caused you. It is a great hurt for us, as our daily effort is dedicated to giving our guests good memories to take home. Your valuable comment is for us a reason and occasion for deep analysis and revision of our standards and services. We cannot change the sentiment you have received but we sincerely hope you will give us a second chance. We would be honoured to have the opportunity to give you an unforgettable experience, as we do for the majority of our guests. Should you consider this possibility, please contact me directly, I remain at your complete disposal, best regards Carla Balli Guest Relation
Jennifer B. • 4 reviews
October 8, 2023
10/10An amazing find on the back streets of Florence, well worth the hunt! Attention to detail, care for allergies, impeccable service and outstanding food..we will be back!
Osteria Pagliazza • Owner
Dear Mrs Bogdany, We thank you very much for your kind comment and for sharing your experience within the community: this affords us to improve our daily commitment to reach Guest expectations. Thank you as well for your wonderful words in regards to the service received for our Team. We are committed to offer a personalized and unforgettable service and your feedback is for us the most precious reward. We really do appreciate you taking the time to review your visit. We are delighted that you did have an excellent time with us. Hoping to have the possibility to welcoming you in the next future at our Osteria Pagliazza, we remain at your complete disposal for all the information you may need and we send you our warmest regards Carla Balli Guest Relation
Will J. • 4 reviews
October 5, 2023
6.5/10
Not enough sauce to taste the ingredients. All dishes lacked flavour
Osteria Pagliazza • Owner
Dear Mr Jelbert, Thank you for your review and for the comment you share in the community. We regret to learn that the food served at our Osteria della Pagliazza did not meet your expectations and we do apologize because we did not realize your bad feeling during the service, and consequently, we could not offer alternative dishes or arrange food not included in our à la carte menu. Our daily goal is to make unforgettable the stay of our Guests, and when we do not succeed, it is a big failure to us. Be sure we will make a treasure of your note to review and improve each dish you tasted from our Menu. Our largest regret is that we did not have the possibility to modify the situation during the dinner, or before you left the property. Hoping to have a second possibility to welcoming you, consider me and all our team at your disposal to assist you during your next visit in Florence . With our warmest regards Carla Balli Guest relation
Jon P. • 2 reviews
September 17, 2023
10/10Tasting menu’s were incredible. Staff was attentive and food was innovative but approachable. Highly recommend for a special occasion.
Lee W. • 2 reviews
August 12, 2023
10/10Amazing service in a beautiful setting. My wife and I very much enjoyed our evening here. The prices aren't cheap and the servings aren't huge but if you are looking for a very refined dining experience of incredibly well presented and flavorful dishes paired with phenomenal service than you should eat here!
Djusmin A. • 3 reviews
August 4, 2023
10/10
+3The restaurant is beautiful and services is great. The menus are very creative and good selections of wines. It is a wonderful break away from the traditional Florentine Ragu pasta and steak.
Cheryl D. • 1 review
May 17, 2023
10/10We researched the best Florence restaurants and started following Osteria Pagliazza on Instagram. We were so excited to try it and it did not disappoint. The servers were first rate and very attentive. We each chose the 4 course tasting menu and wine pairing. Everything was excellent.
Melissa H. • 7 reviews
April 8, 2023
10/10Beautiful food.
Alan K. • 7 reviews
April 2, 2023
8/10Pasta was very good although the portions were tiny. The fish was not fresh and very salty.
Amelia R. • 2 reviews
April 2, 2023
10/10I cannot say enough good things about this restaurant. I went with my mother and brother for a family dinner. Atmosphere was elegant but still very comfortable. We each did the meat tasting menu and had cocktails. The food, pace at which it was served, and overall service were fantastic. We left comfortably full (including my 24 year old brother). I felt the price we paid was very fair for the overall experience we had. Everything was the highest quality. If you’re looking for a very nice dinner, this is it. Hidden gem!
Janine T. • 1 review
April 2, 2023
10/10Amazing! Not a cheap night out. But 5star food and ambiance/service. Well worth it!
William P. • 35 reviews
December 4, 2022
4.5/10Main course arrived cold, got reheated and dressed again ridiculously after asking with instistance (the answer was that the side purée and sauces were served cold, with meat, never seen that). Little portions, The waiter and service were nice and careful but didn't recognize the mistake straight away and finally proposed to offer the main course in question. One of the dessert looked and tasted very cheap, couldn't finish. For the price, it's not worth it although there are good intentions like the olive oil (at least), some originality in the recipes. But sending cold plates this way and serving such a low quality zuccotto is not acceptable for the standing.
Osteria Pagliazza • Owner
Dear Guest, we are really sorry to read that your dinner did not meet your expectations. We take seriously all our Guests comments and we will investigate what happened, we really hope you can give us a second chance to dimostrate you, as written in a lot of review, the real quality of the Osteria Pagliazza and the professionality of our Staff. Please consider me at your complete disposal. Warmest regards Ambra Agostini GM Assistant
Moushegh A. • 6 reviews
August 31, 2022
10/10Better than expected! This is a Michelin starred (**) restaurant inside a medieval tower. Superb service and delightful dishes - RECOMMENDED!
Osteria Pagliazza • Owner
Dear Moushegh, thank you so much for your comment and for sharing it with the online community, this allow us to improve our commitment every day. The Osteria Pagliazza, the "little cousin" of the Michelin Starred Restaurant Santa Elisabetta, always led by the Chef Rocco De Santis, is proud to let you lived a very good experience and left you memorable memories. We hope to welcome you back in the future for a new culinary experience. We also suggest you to try the Santa Elisabetta Restaurant 2 Michelin Stars, located on the 1st floor of the Paglia Tower. Warmest regards The Staff of the Osteria Pagliazza
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